Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience

In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX.

Topics covered include:
• How do you apply customer experience principles and digitisation within the commercial market?
• Examples of automating processes in the specialty and commercial markets.
• Coping with a growing volume of data linked to IoT and other connected devices.
• How to build a business case to demonstrate the value and return on investment of automation and digital.
• Balancing automation with human intervention – use cases across lines of business.