With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. Pete Marsden, managing director at National Windscreens, highlights how ADAS is shifting the goalposts in motor repair.
Supply chain procurement continues to evolve against a backdrop of consolidation among both insurers and third-party administrators. In this article, Edward Murray looks at how tendering is changing from the demands on suppliers to the length of partnerships.
Like many organisations, insurers are getting a raw deal when it comes to B2B payments. This whitepaper looks at why inefficient B2B payment processes are holding back insurers from achieving profitability and why it’s time for the industry to turn a cost centre into a revenue stream.
In the quest to reduce costs and become more efficient through digital technologies, supplier payments is an area often overlooked within insurance. This guide highlights three reasons why global insurers are choosing Optal to optimise their payment processes and strip out hidden inefficiencies.
The Data Security or Data Protection Officer is an increasingly vital role within the insurance sector, especially following the implementation of GDPR. This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to mitigate the risks of a data breach occurring.
Insurers spend millions of pounds every year with garages on vehicle repairs. This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to pay any suppliers and help ensure that the repair process runs smoothly.
Claims directors at insurance companies may find themselves presented with numerous challenges when it comes to making B2B payments related to claims. This short guide highlights how Optal’s Virtual Account Numbers (VANs) offer a solution to the challenges faced by senior claims professionals.
The expectation of a positive customer experience within motor insurance is never higher than when it comes to claims. This spotlight looks at how following best practice in replacement vehicle hire can add value to the motor claims process and improve customer experience.
Digital change is sweeping through the entire insurance industry, with the claims payment process also ripe for a digital overhaul. This report sheds light on the opportunities presented by digital transformation in the claims payment space.
Anyone dealing with serious flood damage will come into contact with a loss adjuster. In this article, Mike Weatherhead, Director, Head of Technical Best Practice at Vericlaim, explains the work of loss adjusters and how all parties can get the most from the interaction.