The expectation of a positive customer experience within motor insurance is never higher than when it comes to claims. This spotlight looks at how following best practice in replacement vehicle hire can add value to the motor claims process and improve customer experience.
The insurance industry may historically have been largely hidebound by legacy IT, but change is afoot. This article briefly outlines how digital change is gathering speed in the B2B payments space and how insurers can benefit by improving their claims processes.
Digital change is sweeping through the entire insurance industry, with the claims payment process also ripe for a digital overhaul. This report sheds light on the opportunities presented by digital transformation in the claims payment space.
Anyone dealing with serious flood damage will come into contact with a loss adjuster. In this article, Mike Weatherhead, Director, Head of Technical Best Practice at Vericlaim, explains the work of loss adjusters and how all parties can get the most from the interaction.
Reason magazine reveals the seven exposures that could jeopardise your cargo and disrupt your supply chain, and how to develop a loss control programme.
Discover how FM Global helped Boston Generating shrink turbine replacement lead time from 18 months to 129 days, reducing lost revenues.
Insurance Post in association with Davies Group recently surveyed over 100 UK brokers to uncover how important claims are viewed within their businesses. This whitepaper sheds light on the research findings and highlights how brokers are playing a more proactive role in the claims process.
Insurers and claims management companies will soon be regulated on equal conduct terms by the FCA. This CII Thinkpiece examines what the changes mean for CMCs, insurers’ claims management practices and customer outcomes.
Given the low priority assigned to claims handling in the past, many insurers face a capabilities gap, with under two-thirds of claims fully transparent to insurers’ own staff. This paper highlights how a broader, more strategic approach to claims procurement allows insurers to make improvements.
Making a claim against an insurance policy is a moment of truth for consumers. This whitepaper looks at the different stages of the claims process from the perspective of policyholders, common pain points and how insurers can smooth the claimant’s journey during four critical stages.