In taking a ‘listen, solve and deliver’ approach, insurance claims specialists can gain a deep understanding of the client and that means their policy wordings, what in-house resources they have and also, importantly, their philosophy. Download this claims spotlight to find out more.
For insurers, using a third party administrator can enable them to manage claims effectively and offer customers a bespoke service to help deal with specific challenges they may face. This spotlight focuses on how TPAs can enable insurers to enhanced service and obtain useful management information.
Due to the double headwinds of Covid-19 and Brexit, there could be a shortage of new original equipment manufacturer [OEM] parts over the coming months, resulting in delays to vehicle repairs. This podcast focuses on the benefits of using reclaimed OEM parts as part of the motor repair process.
With many staff working remotely, this podcast focuses on how insurers have managed their operations during the Covid-19 pandemic and the importance of supply chain operational resilience.
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.
With Covid-19 amplifying the importance of supply chain resilience within the insurance value chain, this content highlights why insurance firms, including insurers and brokers need to exercise more control over third parties to enhance overall resilience.
With the advent of new technologies, the complexity of manufacturing cars has increased exponentially. This article highlights why the ability to identify and proactively address supplier risks is critical to the sustainability of both the automotive industry and the insurance industry.
For many insurers cheques are still a key part of the B2B payments process, yet the truth is that this venerable payment mechanism is past its sell-by date. This article highlights why insurance bosses need to invest in replacing this outdated process with innovative new platforms.
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. Pete Marsden, managing director at National Windscreens, highlights how ADAS is shifting the goalposts in motor repair.
Supply chain procurement continues to evolve against a backdrop of consolidation among both insurers and third-party administrators. In this article, Edward Murray looks at how tendering is changing from the demands on suppliers to the length of partnerships.