Claims
794 whitepapers and resources
Claims
Observations on the Annual Report of HM Courts & Tribunal Service
The Annual Report of HM Courts & Tribunal Service was published on the 18th of July. In this blog, Lesley Attu, product development manager at ARAG shares her observations of the report. Topics covered: county court claims; employment tribunal cases; data protection; gender equality.
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
How insurance contributes towards financial inclusion and affordability
In this paper, we explore the role insurance has to play in financial inclusion, the importance of affordability checks to inform decisions and the new guidance provided by the FCA in regard to assessing creditworthiness in insurance.
Driving forward: Navigating supply chain risk in the automotive industry
With the advent of new technologies, the complexity of manufacturing cars has increased exponentially. This article highlights why the ability to identify and proactively address supplier risks is critical to the sustainability of both the automotive industry and the insurance industry.
Abuse cover from a legal, insurance and risk management perspective
With abuse claims becoming more and more frequent, it is important to ensure that abuse cover is purchased which provides expert representation in the event that a claim is brought against a care provider. This article highlights the key considerations for care providers when purchasing cover.
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
Identity theft and identity fraud: A volume crime
This report focuses on five types of identity theft, eight tips to protect personal data from identity theft and how organisations can reap the benefits of an ID Verification service when on-boarding a new customer or verifying an existing customer’s details in order to combat fraud.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
Why it's time for insurance companies to adopt a cheque replacement strategy
For many insurers cheques are still a key part of the B2B payments process, yet the truth is that this venerable payment mechanism is past its sell-by date. This article highlights why insurance bosses need to invest in replacing this outdated process with innovative new platforms.
Warranty insurance fraud
Fraudulent warranty claims can account for up to 15% of overall warranty costs and can cause businesses to lose up to 5% of their annual revenue. This report sheds light on five key areas of warranty fraud and how organisations can minimise their exposure.