This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
The Insurance Fraud Bureau reported one insurance scam every minute in the UK during the pandemic. This content sheds light on the rise of the pandemic fraudster, the new challenges facing counter-fraud teams and what insurers can do now to win the fight against fraud.
As the Civil Liability Bill proceeded through parliament during 2018, its two separate parts appeared to be aimed at completely different parts of the personal injury claims sector. This content highlights the effect of the Civil Liability Act on higher value claims.