Claims
779 whitepapers and resources
Claims
Webinar: Is a replacement car what urban customers really want after an accident?
Could ‘mobility’ be the next big differentiation battle between motor insurers? In this webinar, an expert panel discusses the latest trends, the options available to urban motor policyholders after an accident and how insurers can better serve their urban customers.
Warranty insurance fraud
Fraudulent warranty claims can account for up to 15% of overall warranty costs and can cause businesses to lose up to 5% of their annual revenue. This report sheds light on five key areas of warranty fraud and how organisations can minimise their exposure to warranty fraud.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
Put down the phone. Be safe. #JustDrive
This article highlights how organisations can tackle the hazards posed by distracted drivers by building a safety culture, implementing policy statements which hold individual employees accountable and improving fleet safety programs.
How insurance contributes towards financial inclusion and affordability
In this paper, we explore the role insurance has to play in financial inclusion, the importance of affordability checks to inform decisions and the new guidance provided by the FCA in regard to assessing creditworthiness in insurance.
Infographic: Why consumers mislead motor insurance providers
Two out of five consumers think it is acceptable to omit or adjust information given to motor insurance providers to get a better price. This infographic sheds light on consumer attitudes towards motor insurance fraud and what insurers can do to convince consumers to provide honest information.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
A passion to protect: The issue that unites all collectors
In this article, Philippe Bouchet, senior underwriter & art expert at AXA Art provides examples of collections which were either damaged, destroyed or stolen and how insurers can work with collectors to help them put risk management measures into place.
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Case study: How Zurich leveraged telematics data to improve claims services for customers
Telematics is enabling insurers to realise extraordinary, deep cost savings and loss ratio improvements. This case study features a close look at how Zurich Insurance has pioneered a solution for its claims costs and customer experience using the latest in technology and telematics services.