Insurance Post has, since 1840, been delivering business-critical information for the general insurance market. Considered essential reading by senior managers in the sector, InsurancePost’s strength lies in the breadth and depth of its coverage across insurance, broking, claims, technology and risk management.
As a result of the pandemic, the UK Government made the decision to delay the implementation of the whiplash reforms in April 2020. In this video, an expert panel focus on the changes in the motor claims landscape since Covid-19; and the latest status of the portal and its impending roll-out.
In this video, James Shrimpton, Kennedys Law, focuses on the legal basis for Covid-19 infection claims, current medical research, the impact of the pandemic on other injury claims and whether we will see a flood of infection claims.
Beyond the digital journey: Are insurers and customers ready for the next phase of digitalisation and what can we expect?
Pre-Covid, the claims journey witnessed some significant shifts to a digital offering, as insurance companies reacted to a new wave of technology. In this video, AXA, Hiscox, Markel and Verisk discuss the next phase of claims digitalisation and the implications for policyholders.
In this video, Aviva, NFU Mutual and RSA discuss the best approaches to creating a strong company-wide culture to tackle fraud, emerging fraud patterns and how to ensure fraud operations stay one step ahead of fraudsters.
The 'desperation effect': Preparing for a rise in customer claims as a result of a Covid-induced economic downturn
As the economy scrambles to recover from the Coronavirus pandemic and ensuing lockdown, what are the anticipated challenges for insurance claims and fraud teams? In this video, Zurich, Kennedys and the Insurance Fraud Bureau discuss what trends are emerging.
The sheer volume of claims and concerned customers reaching out for support has put a complex and difficult challenge in front of claims professionals across the insurance sector in 2020. In this video, Home & Legacy, Markel and CILA discuss claims operations designed for the Covid-era.
The claims and fraud landscape has changed dramatically since the start of the year. In this video, Munich Re, Davies Group and FloodFlash discuss what lessons have been learnt in 2020 and how insurance fraud and claims operations might change in the future as a result of Covid-19.
In a world of change, new technology and a different business environment, one strong undercurrent carries through all board level discussions – what will the future insurance workforce look like? In this video, a panel of insurance leaders discuss how the industry can prepare for the future.
Talent retention and the skills gap have long remained a challenge in the insurance industry. In this video, an expert panel discuss how the insurance industry can become more appealing to talented millennials and the skills which are required for the modern workforce.
The customer journey from now to 2030: How can the insurance sector rebuild trust and engagement over the next decade
This video focuses on the forces shaping the insurance customer journey from now to 2030 and how insurance providers can rebuild trust and engagement over the next decade.