Limited touchpoints are making it difficult for insurers to build bonds with their customers. Based on input from industry leaders and 1,000 consumers, this whitepaper focuses on how insurers can improve the customer experience and the importance of providing a slick call centre experience.
In a highly competitive insurance market, the ability to make better informed pricing decisions is critical for insurers. This article focuses on how private credit data can be used to enrich insurance quotes.
This whitepaper looks in detail at the challenges inherent in reconciling insurer statements, the benefits of automation and how AutoRek can help at each stage in the process, from data sourcing and matching right through to reporting.
This whitepaper explores how insurers can harness advanced analytics not only to respond effectively to the Covid-19 crisis and support their most vulnerable customers, but also to rebuild trust in the industry and nurture the green shoots of recovery and growth.
In the UK, 4.3 million pets are protected with insurance cover. This infographic highlights the trends, challenges, opportunities and growth drivers for pet insurance in the UK in 2020.
Driven by regulation and evolving customer needs, insurers are under increasing pressure to improve data management. Produced by Experian, this blog focuses on how enriching data can help insurers to identify dual pricing, prevent fraud and reduce customer dissatisfaction.
For insurers looking to grow, the challenge now is how to build and maintain a new breed of pricing models at scale, leveraging machine learning and advanced analytics. This whitepaper explains how insurers can adopt an agile pricing strategy that recognises changing behaviour and risk profiles.
Financial inclusion, including affordability, is a core priority of regulators and businesses. This content highlights the repercussions of motor insurance policyholders opting for increased excesses and how insurers can check whether consumers can afford to pay for products and services.
To tackle the economic impact of the pandemic, motor insurers need to optimise customer experience to achieve higher retentions while at the same time maintaining profitability. This article provides a step-by-step guide for motor insurers to evolve their business models in order to maintain growth.
The impact of a changing insurance market, exacerbated by the global Covid-19 pandemic, means that insurance and reinsurance buyers are increasingly exploring alternative solutions. Produced by AXA XL, this article explains how these solutions can work for captive owners.