“Social inflation” is responsible for driving up the cost of claims across a range of lines, ultimately affecting insurers’ profitability. This blog sheds light on what social inflation is and why it’s a growing problem today for insurers.
Following a decade of cuts and closures, the lockdowns and other limitations to legal processes caused by the pandemic have lengthened the backlogs of cases that were already plaguing the courts. This blog focuses on whether mediation offers a route out of the justice crisis.
Proposals to introduce fixed recoverable costs in lower value clinical negligence claims are intended to provide fairness for both claimants and defendants and reduce the cost of claims against the NHS for medical malpractice. In this video, ARAG’s Emma Wilson discusses the latest proposals.
A large number of policyholders in our LexisNexis Risk Solutions research continue to express cynicism or dissatisfaction with the insurance claims process. This blog highlights some of the key findings including the relationship between insurance claims experience and loyalty.
Left reeling by pandemics, volatile markets, rising costs and labour shortages, UK businesses are also seeing a spike in legal disputes. ARAG’s Tony Buss, explains why demand for legal protection is steadily rising with no quick end in sight.
ARAG commissioned independent research into commercial brokers’ experiences with and attitudes towards legal expenses insurance, to find out how they see the market and what they really want from products and providers. Download this content for analysis of the research findings.
Transforming customer experience for insurers can be a particular challenge because it encompasses touchpoints during the entire lifecycle of a policy. This blog provides some top tips and tactics for insurers using intelligent automation to enhance the customer experience.
By creating a seamless process where claims handling becomes their USP, brokers can differentiate themselves in a crowded, competitive market and retain customers for years to come. This guide explores five ways motor brokers can make claims their USP.
Social inflation refers to an industry-wide rise in insurers’ claims costs over and above economic inflation. This white paper provides clarity to the concept and the trends which are distorting the market, before highlighting the work that is under way to help insurers understand their exposure.
When a broker arrives to discuss insurance renewals it can be sorely tempting to take the ‘easy road’ – try to minimise insurance expenditure and keep a happy client. This article highlights the pitfalls of taking the ‘easy road’ and why the industry should focus on the right claims outcomes.