Claims
412 whitepapers and resources
Claims
Maintaining empathy in an era of claims automation
As the industry embraces touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. This webinar focuses on the challenges and opportunities of automating customer engagement within the claims space.
The future of claims processing is here ... are you ready?
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
Finding the value: The role of Communisis Ai in streamlining the insurance claims process
Analysing large volumes of unstructured, human-generated content can make the insurance claims process both time consuming and costly. Watch this video to discover how Communisis Ai is helping firms to reduce manual effort and quickly direct complex or potentially fraudulent claims to human agents.
Why broken claims processes are breaking your bottom line (and how you can fix it)
Developed for insurance executives who are concerned about their ability to react to the changing world of claims processing, this guide focuses on why traditional claims processing is not meeting the needs of the insured and how claims processing is making use of modern technologies to evolve.
Parametric insurance: Certain, fast and cost-efficient
Public and private sector clients around the world increasingly recognise the benefits of parametric insurance for mitigating weather-related risks. This article sheds light on three essential components of parametric insurance and the relevance of parametric solutions to different industry sectors.
Using data enrichment to speed up valid claims and flag up potential exaggeration or inflation
In this webinar, brought to you by Insurance Post in association with Carpe Data, an expert panel discuss how insurers can make use of data enrichment to speed up claims validation, resulting in quicker payments for honest claimants and improved loss ratios for insurers.
How the coronavirus pandemic impacted the insurance industry in both predictable and unexpected ways
Several months in, we can start to see how the coronavirus pandemic has affected the insurance industry and our customers. This content sheds light on claims trends and new policy requests both during and after lockdown, as well as the factors driving a rise in suspected fraud.
Intelligent fraud detection
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. This content sheds light on the latest developments and how the insurance industry is harnessing the latest technologies to aid the fight against fraud.
Best practice guide: Essential steps to digitising and transforming your claims process
Claims content is a growing struggle for insurers as front-line claims teams tackle the skyrocketing volume of digital media. This best practice guide provides advice to specialists on how to tame claims content chaos and the technologies available to help insurers transform their claims processes.
Spotlight: Vehicle replacement - the evolution of mobility
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.