Claims
521 whitepapers and resources
Claims
Underinsurance: The silent threat to UK homeowners and how brokers can help combat it
Insurance brokers are well-positioned to collaborate with insurers to combat the underinsurance gap in the property market. This article explores a four-point plan for brokers as to how this can be achieved.
Blog: Are conflicting messages on risk controls and rates eroding trust in cyber expertise?
Is a failure to heed the cyber insurance lessons of the past undermining efforts to shore up its sustainable future? Ian Summerfield, head of cyber at Pen Underwriting, discusses whether conflicting messages on risk controls and rates are eroding trust in cyber expertise.
Blog: Insurance broker negligence claims
In uncertain times, increases in claims against professionals including insurance brokers is usual. This article outlines what brokers need to know about negligence claims and how to minimise the risks of a successful claim being brought against them.
How generative AI is everything, everywhere in insurance all at once
This article examines how insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business.
Top benefits of claims process automation
Today’s policyholders expect fast and reliable insurance service tailored to their needs. This content sheds light on the power of connected claims and why leading insurers are turning to process automation to improve customer satisfaction and employee experience.
2025 construction insurance risks report
Designed for insurance brokers, this report considers the key trends that will impact construction insurance risks in 2025, from the small tool theft epidemic to the technologies leading the sector’s digital transformation.
‘Stripped-back’ policies may lead to consumer confusion
Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.
Q&A: Nigel Walsh, Google Cloud
In this article, the global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.
Roundtable: Staying ahead of insurance fraud
At a recent roundtable discussion, hosted by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed the trends insurers are seeing around fraud, and the solutions firms are deploying to keep up with the increasingly sophisticated criminal activity.