304 whitepapers and resources


Construction plant theft is on the rise

UK construction sites are increasingly being targeted by thieves and fraudsters who recognise the financial value of plant and machinery. This article looks at the latest plant theft claims trends and what businesses can do to protect themselves from the various tactics used by criminals.

Subsidence: The silent surge

“Surge” is the dreaded word on their lips, and with claims already up 400% on last year there are widespread fears that 2018 could be a very bad year for subsidence underwriters. This report sheds light on the factors driving subsidence claims in the UK and how insurers can mitigate the impact.

Commercial insurance fraud: Closing the gap

Closing the gap between the commercial and personal lines insurance sectors in the battle against fraud is a growing priority. Based on in-depth research, this spotlight focuses on the commercial areas most susceptible to fraud and how commercial insurers can proactively tackle fraud.

VAN added value stories: Customer claims story

Making a claim can be a stressful time for an individual and it’s the insurer’s job to make the process as swift and painless as possible. This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to speed up the claims process and increase customer satisfaction.