Claims
371 whitepapers and resources
Claims
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Realising the benefits of global programs
This article focuses on the benefits of global insurance programs for multinational clients. Topics covered include: aggregating individual country risk globally; supporting more effective enterprise risk management; providing risk managers with greater control over how claims are managed.
Video: Defending against fraudulent claims
In this short video, Victoria Keating, claims relationship manager lead at Aviva discusses how her team work closely with customers to help ensure they can defend against spurious claims.
Video: Commercial contract mock mediation and trial
On Wednesday 9th October 2019 ARAG ran a commercial contract mock mediation and trial in association with 3PB Barristers and the Insurance Institute of Bristol. Part one of this video series provides a preview of the event and highlights three key points about mediation.
Video case study: Escape of water claims
In this video, Vanessa Millar, claims relationship manager at Aviva discusses how her team can support clients when it comes to escape of water claims by looking at claims MI data, and working closely with their risk prevention colleagues to implement strategies which help to avoid future losses.
Video: All rise for Aviva's claims mock trial
In September, Aviva hosted its first mock trial for staff, brokers and clients to watch a claim case scenario in court. This video provides insights into how risk and claims professionals can prepare appropriately before a claim arises and the importance of record keeping in the case of a claim.
Works of art: A shame to throw it away
What happens when a work of art gets damaged? Benedetta Brandi, Marketing & Communication Manager, AXA Art provides specific examples of works of art that have been damaged and the factors that determine whether a work of art can be restored or instead become classified as "Totaled".
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.