Claims
314 whitepapers and resources
Claims
Podcast: What next for the OIC portal?
In the second of a two-part podcast series, Insurance Post content director Jonathan Swift is joined by LV claims director Martin Milliner and Carpenters Group director Donna Scully to discuss what needs to be done to raise awareness of the Official Injury Claim Portal.
What does 'good' look like for claims in 2022?
What do customers now expect from insurers when it comes to handling their claims? In this 30-minute webinar, Duck Creek Technologies, Beazley and Insurance Post explore the trends reshaping the claims landscape and how insurers can meet the expectations of claimants in 2022 and beyond.
How technology will inform the next phase of claims transformation
In this report, we examine the results of a survey undertaken by Blue Prism and Intelligent Insurer in 2021, looking at how technology informs the strategic priorities of an insurance business and the changes claims departments expect to see moving into 2022.
Eight ways business intelligence is transforming the insurance ecosystem
Data, and the way data is used, is arguably the most critical factor in how well an insurer meets customer expectations and improves overall process. This blog focuses on eight ways business intelligence is transforming the insurance ecosystem.
Podcast: Reflections on the initial OIC portal data
In the first of a two-part podcast series, Insurance Post content director Jonathan Swift, LV claims director Martin Milliner and Carpenters Group director Donna Scully reflect on the initial Official Injury Claim data covering the first three-month period.
New ways of working in HNW
The high net worth (HNW) sector faces unique challenges as we enter 2022. This article explains what the future could hold for brokers.
The importance of diversity and inclusion in claims
Post spoke to senior claims figures on the role of diversity and inclusion in supporting customers’ needs. This article highlights the importance of diversity and inclusion in claims and how insurers can reap the benefits.
Podcast: What does the regulator's greater focus on operational resilience mean for surge planning?
Focusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’, in this podcast we reflect on response planning in light of the proposed requirements to strengthen operational resilience in the financial services sector.
Podcast: How would the insurance industry respond to a repeat of the 1987 Great Storm?
Focusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’, in this podcast we look at the advantages the insurance sector would have today and the areas where it might be tested more than it was almost 25 years ago.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.