Claims
263 whitepapers and resources
Claims
LexisNexis® Precision Claims for Home solution
The last few years have seen disruption within the home insurance market. As a result, rating using previous claims history has never been more important. This brief fact sheet lays out all the key aspects of the LexisNexis® Precision Claims for Home project.
Real time decisions in insurance
This whitepaper paper explores how a centralised customer decision hub can help insurers drive new revenue opportunities, improve actuarial analysis, claims handling and fraud detection.
Issue brief: Claims leakage
Claims leakage is the difference between what an insurer actually spent to settle a claim and what they should have spent. This content highlights the main causes of claims leakage, areas where claims leakage is most likely to occur and how insurers can proactively address the early warning signs.
Issue brief: Straight through claims processing
Traditional approaches to claims handling are falling short due to manual processes, the ‘greying of the industry’ and customers demanding fast turnaround times. This content highlights why many insurers are looking to ‘straight through processing’ (STP) as a means to address these concerns.
The whiplash reforms - What does it mean for the broker market?
This whitepaper will help guide brokers through the whiplash reforms, explore what they mean to the broker sector and inform brokers on how they can successfully navigate the pitfalls they present.
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
Embracing AI: How automated machine learning is revolutionising the insurance industry
This report covers some of the key challenges facing the insurance industry today and how AI, specifically automated machine learning, can make a critical impact on underwriting, pricing, loss control and claims.
Leveraging digital to transform claims operations
Overcoming legacy technology and reducing complexity to improve CX and efficiency is more important now than ever before. In this webinar, an expert panel explore technical and operational debt, and successful approaches that enable new capabilities and build agility in claims processes.
Reimagining insurance claims with AI and machine learning
This eBook focuses on how insurers can leverage AI and machine learning to intelligently analyse large amounts of data in order to manage claims efficiently and accurately, improve the customer journey and increase profitability.
Creating a better life insurance claims experience for customers through automation
This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.