Claims
337 whitepapers and resources
Claims
Warranty insurance fraud
Fraudulent warranty claims can account for up to 15% of overall warranty costs and can cause businesses to lose up to 5% of their annual revenue. This report sheds light on five key areas of warranty fraud and how organisations can minimise their exposure to warranty fraud.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
How insurance contributes towards financial inclusion and affordability
In this paper, we explore the role insurance has to play in financial inclusion, the importance of affordability checks to inform decisions and the new guidance provided by the FCA in regard to assessing creditworthiness in insurance.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
A passion to protect: The issue that unites all collectors
In this article, Philippe Bouchet, senior underwriter & art expert at AXA Art provides examples of collections which were either damaged, destroyed or stolen and how insurers can work with collectors to help them put risk management measures into place.
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Claims as a Service: Your best defence against escalating claims costs
Learn about new claims-oriented services including the technology involved, the data and analysis available and the combined ratio improvements, cost savings and policyholder benefits possible.
Travel insurance: Transforming and challenging through digital technology
Technology is transforming the travel insurance sector for its most important stakeholders – insurers; consumers; tour operators; medical and emergency service providers. This article looks at the specific technologies behind this revolution and the benefits for both policyholders and insurers.
Blog: Discount rate - the light at the end of the tunnel
The road to reform on the personal injury discount rate has been long and winding but Deborah Newberry, head of corporate and public affairs at global law firm Kennedys, suggests with the strict timetable in the law there is a light at the end of this tunnel.
Blog: How digital can help the pet insurance sector reach its full potential
The average cost of a pet claim is on the rise with payouts often exceeding premiums. However, insurers need not cut margins to remain profitable, with Mark Colonnese of Aquarium Software, pointing to the smart deployment of digital technology as key to becoming more efficient.