Claims
345 whitepapers and resources
Claims
Observations on the Annual Report of HM Courts & Tribunal Service
The Annual Report of HM Courts & Tribunal Service was published on the 18th of July. In this blog, Lesley Attu, product development manager at ARAG shares her observations of the report. Topics covered: county court claims; employment tribunal cases; data protection; gender equality.
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
How insurance contributes towards financial inclusion and affordability
In this paper, we explore the role insurance has to play in financial inclusion, the importance of affordability checks to inform decisions and the new guidance provided by the FCA in regard to assessing creditworthiness in insurance.
Abuse cover from a legal, insurance and risk management perspective
With abuse claims becoming more and more frequent, it is important to ensure that abuse cover is purchased which provides expert representation in the event that a claim is brought against a care provider. This article highlights the key considerations for care providers when purchasing cover.
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
Warranty insurance fraud
Fraudulent warranty claims can account for up to 15% of overall warranty costs and can cause businesses to lose up to 5% of their annual revenue. This report sheds light on five key areas of warranty fraud and how organisations can minimise their exposure.
Case study: Confused.com prevents hundreds of fraudulent accounts with iovation
This case study looks at how Confused.com achieved a substantial decline in the number of ghost broker applications that converted into policies after implementing iovation. Confused.com and its insurer-partners have also used iovation’s data to prosecute multiple ghost brokers.
Keeping pace with climate change
Climate change is gathering pace and while global leaders try to stem its impact and arrest its advance, companies must identify and manage their developing risks in the here and now.
Is device the missing piece in your fraud puzzle?
As fraud experts examine the current trends & impacts of insurance fraud, device data is becoming a vital piece of the puzzle in a world full of compromised credentials. Based on insights from a recent panel discussion, this report looks at how you can overcome insurance fraud in the digital age.