Claims
442 whitepapers and resources
Claims
View from the top: Money and Mental Health Institute’s Conor D’Arcy on how to help customers with mental health problems
In this article, Conor D’Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Day one benefits animation
With most insurance policies, if you don’t make a claim then you don’t get any real benefit from them. ARAG's Essential Business legal policy is different, it offers a wraparound legal service from day one. Watch this animation to find out more.
ARAG on the challenges still facing SMEs
Conversations about the cost-of-living crisis and surging energy bills understandably tend to zero in on the impact upon on individuals and families, yet many businesses are struggling too. This content highlights the challenges still facing SMEs and the importance of having legal protection.
ARAG shortlisted for three more awards
ARAG has been no stranger to awards ceremonies this year, but even we were pleasantly surprised to hear that our work has been acknowledged with nominations in no fewer than three different categories in this year’s Personal Injury Awards. Read this content to find out more.
Video: How mediation can be a quick way to resolve legal disputes
Litigation can be time consuming and stressful. This video highlights how mediation can be a quick way to resolve legal disputes quickly and effectively.
ARAG do's and don'ts animation: How to complete your claims form
This animation provides information for ARAG's customers on how to complete your claims form and some top tips to follow. Areas covered include employment claims, property claims and contract claims.
Elevating the customer claims experience with generative AI
Customer experience is essential for overall attraction and retention and insurers must innovate to keep up with evolving customer needs. This content considers how generative AI can improve insurance customer experience within the claims process, by providing a faster, more personalised service.
What are the most common types of insurance fraud?
From policy fronting to ghost broking to generative AI, this infographic provides an overview of the most common types of insurance fraud. View this infographic to learn more about the latest fraud schemes as well as opportunistic and organised fraud trends.
Video: ARAG’s Claims Portal
In this video, BTE claims team leader, Bianca Allison, talks about ARAG's Claims Portal, which was developed in-house, to enable policyholders, brokers and solicitors to initiate, update and check on the progress of a legal expenses insurance claim.
In-depth: High net worth
Insurance Age looks at some of the current big issues in the HNW market, including the appetite for non-standard motor and the role of managing general agents, and why service is key for this demanding and varied client base.