Claims
528 whitepapers and resources
Claims
There’s no such thing as a safe battery
Battery fires in UK bin lorries and waste sites have hit an ‘all-time high’, with over 1,200 incidents last year, a 71% rise from 700 in 2022. This article explores the reasons for the surge in battery fire claims and discusses why no battery can be considered “safe.”
Bad hair day: Your legal rights
What rights do you have if you don’t like your new hair style? Do you still have to pay if you didn’t get the look you desired? Grace Hughes from ARAG Law, has all the information you need to know about your rights and what you can do if your dream makeover turns into a nightmare.
The case of the missing millions: Understanding data quality in reinsurance
When it comes to reinsurance claims recovery, spreadsheets are filled with manual calculations, data is scattered across multiple systems, and millions in recoveries have vanished. This blog highlights the challenges associated with reinsurance data quality and a framework for modern solutions.
Understanding the dangers of working at height
Stuart Dickinson, senior underwriter at Square Pegs, examines why working at height injuries and associated medical costs are increasing in the UK and why greater heights do not mean more claims.
What is truly behind the uptick in travel insurance complaints?
This article argues why travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Tackling the growing issue of fake insurance adverts
With more road traffic accident victims falling foul of scammers pretending to be insurers, this article explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing insurance claims with fraudsters instead of their actual provider.
How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in this Insurance Post Top Tips video.
Underinsurance: The silent threat to UK homeowners and how brokers can help combat it
Insurance brokers are well-positioned to collaborate with insurers to combat the underinsurance gap in the property market. This article explores a four-point plan for brokers as to how this can be achieved.
Blog: Are conflicting messages on risk controls and rates eroding trust in cyber expertise?
Is a failure to heed the cyber insurance lessons of the past undermining efforts to shore up its sustainable future? Ian Summerfield, head of cyber at Pen Underwriting, discusses whether conflicting messages on risk controls and rates are eroding trust in cyber expertise.
Blog: Insurance broker negligence claims
In uncertain times, increases in claims against professionals including insurance brokers is usual. This article outlines what brokers need to know about negligence claims and how to minimise the risks of a successful claim being brought against them.