To unlock the potential of Artificial Intelligence (AI) both to optimise and even transform organisations, we need to be clear-eyed about the issues we need to manage. This report sheds light on the key AI ethics issues for business and how you can build AI ethics into your organisation.
It is the age of the customer, and it is transforming every industry, including insurance. This e-book looks at how general insurance providers can create effortless digital experiences for all customers by focusing on six fundamental areas.
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
The need to innovate, and to do so quickly, is now deemed critically important by 88% of insurance companies. This blog highlights the importance of having a properly balanced innovation portfolio and how insurers can deliver business value quickly by focusing on adjacent product innovation.
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Based on research conducted by Markel, 69% of the risks from non-technology specialist carriers do not have the appropriate level of cover or extensions. This infographic highlights how brokers can ensure that their technology clients have appropriate cover in place.
The next generations and insurance: Understanding buying behaviours and preferences of younger adults
The face of the insurance customer is changing. Applied partnered with ORC International to conduct a survey on what Millennials and Gen Z adults are looking for in their insurance providers. Read this report for insight into the insurance buying behaviours and preferences of these two generations.
In this video Bill Madison, CEO Insurance, LexisNexis Risk Solutions, highlights the importance of a connected world to the insurance industry and outlines how data enrichment is different across the globe.
Policyholders have high expectations for a streamlined experience, but insurers must also consider the realities of rising fraud. This content looks at how insurers can balance the competing demands of catching fraud, authenticating good customers, and providing outstanding user experience.