Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
The Data Security or Data Protection Officer is an increasingly vital role within the insurance sector, especially following the implementation of GDPR. This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to mitigate the risks of a data breach occurring.
Digital trends are dissolving the traditional boundaries and the long-held competitive advantages of insurance companies. Produced by EXL, this whitepaper focuses on five levels of disruption that will affect the insurance market and force insurance carriers to redesign their business models.
No organisation is immune to cyber liability and many small to mid-sized businesses are being targeted by cyber thieves. This article focuses on the specific threats posed to small businesses and how a cyber liability endorsement benefits smaller organisations seeking cover.
Optimising payments: How digital payments technology can transform the inefficiencies and cost of B2B payments
In cooperation with Mastercard, Optal asked 100 senior finance executives within FTSE 350 companies and large public sector organisations what they thought of the state of B2B payments. This report sheds light on the key findings from the research.
Insurers need to engage, impress and innovate to stay relevant. Customer journeys are a tool that they can use to rethink and redesign—and achieve better business results. Here are the key takeaways from our webinar on Digital Insurance featuring Oliwia Berdak of Forrester Research.
Today’s insurance customers demand more but the good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world class seamless experience. This whitepaper focuses on the benefits insurers can achieve by enhancing their digital capabilities.
As autonomous cars feature increasingly in the headlines, it seems the world of shipping is not far behind, with various manufacturers and stakeholders turning their attention to the development of self-navigating cargo ships. This article focuses on the threats and opportunities presented.
When it’s time to buy motor insurance, consumers are shopping around more than ever before. Based on the results of LexisNexis Risk Solutions’ research, this infographic provides a snapshot of the key findings and the opportunities available for motor insurance providers to stand out from the pack.