Strategy
895 whitepapers and resources
Strategy
Webinar: New technology alone will not save you - changing mind-sets to take advantage of digital opportunities will
Insurance Post and Duck Creek Technologies hosted an interactive webinar, where an expert panel discussed the key areas insurers need to prioritise in order to take full advantage of digital opportunities and why removing the shackles of heritage systems alone is no longer enough to ensure success.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
Covid-19 and beyond: Thinking about mental health
In this article, Lauren Rees, Senior Operations Analyst for Crisis Management & Special Risks, and Political Risk, Credit & Bond at AXA XL, shares some thoughts about how the Covid-19 lockdown has affected people with mental health and has also given discussion on the topic a new urgency and focus.
World Insurance Report 2020
As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalisation to address it.
Why broken claims processes are breaking your bottom line (and how you can fix it)
Developed for insurance executives who are concerned about their ability to react to the changing world of claims processing, this guide focuses on why traditional claims processing is not meeting the needs of the insured and how claims processing is making use of modern technologies to evolve.
The future of claims processing is here ... are you ready?
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
How to realise the Future at Lloyd's
The Future at Lloyd’s Blueprint One, the plan to transform the market, has been covered widely by City of London insurance pundits, but there is still a long way to go before we know what it looks like. This blog highlights why the Blueprint stands out from previous modernisation initiatives.
The P&C SaaS core systems RFP: Seven questions every CIO should ask their vendor
Insurance core system purchases are critical decisions that carriers must evaluate across several dimensions. This eBook addresses several key questions to ask, and things to look for, while assessing vendor capabilities from a SaaS standpoint.
Five ways to get ahead in the omnichannel customer experience arms race
Designed for forward-thinking insurance leaders, this guide highlights why the biggest threat to the industry is big techs, and how leaders can respond by addressing increasing customer expectations, whilst also learning from the biggest players in the tech industry.
Commercial property insurance: A digital divide?
A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.