Strategy
1018 whitepapers and resources
Strategy
Infographic: The case for natural language processing and artificial intelligence within insurance
Across the insurance value chain, traditional processes for dealing with the unstructured data deluge are largely inefficient. This infographic highlights how the emergence of natural language processing technology can be a game changer for insurers as they attempt to tame unstructured data.
Insurers turn to tech amid disruption and payouts
In this video, Piers Williams, Insurance Relationship Manager at AutoRek and James Birch, Head of Innovation at Brit Insurance, discuss the challenges insurers are facing and partnerships between insurers and insurtechs in a coronavirus environment.
The case for natural language processing and artificial intelligence within insurance
Natural language processing (NLP), a field of artificial intelligence (AI), is used to transform manual processes and analyse large volumes of unstructured data. This content focuses on how this technology can be a game changer for insurers.
How digital workers can complement human underwriters and enhance the customer experience
This content focuses on why many insurance companies are turning to intelligent automation to support existing underwriting functions and leverage the value of data. Download this article to discover how digital workers can complement human underwriters and enhance the customer experience.
Redefining diversity for growth and resilience in insurance
In today’s business landscape, the definition of diversity has been broadened to include diversity of talent and ideas, supply chain, geography and operations, and digital fluency. This content focuses on how insurance companies can embrace five vectors of diversity to drive growth and resilience.
The strategic intelligent automation index: How boards are shaping future organisational models around a digital workforce
The digital workforce has come of age in 2020 during the Covid-19 pandemic. This report sheds light on Blue Prism’s analysis of annual reports issued by FTSE 350 companies and how boards are shaping future organisational models around a digital workforce.
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
Future focus 2030: Insurance eco-systems
As part of a monthly series, Verisk and Insurance Post look into the future at how the insurance industry might change. This instalment focuses on the evolution of insurance eco-systems and the factors driving rapid change.
ResponseTap's Ross Fobian on how the insurance industry can deliver better customer experiences
In this article, Ross Fobian, CEO of ResponseTap, looks at why the insurance industry has struggled with improving the customer experience, why insurance needs to shift from being a commodity to a valued experience and the importance of developing customer-centric processes.
Crisis management: Building corporate resilience
Businesses today face a wide range of evolving and complex risks and potential crisis situations. In this article, Charlie Matheson, Global Product Head – Security Risks, at AXA XL, explains the importance of being prepared, building resilience, and of responding effectively should an event happen.