Strategy
1147 whitepapers and resources
Strategy
Podcast: How to support vulnerable insurance customers
This Insurance Post podcast explores the steps insurers should take to understand the needs of customers in vulnerable circumstances and ensure their products and services are suitable.
Best practices for insurance underwriting case management
Underwriting management is a delicate balance of speed and accuracy. This blog sheds light on four best practices to consider when addressing insurance underwriting process transformation and the key benefits of end-to-end underwriting systems with automation capabilities.
How generative AI is everything, everywhere in insurance all at once
This article examines how insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
This article explores why insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI.
Why AI won’t fully replace the human touch in insurance
Although AI will play a pivotal part in modernising cumbersome, legacy insurance practices, one thing it won’t fully replace is the human touch. This article highlights why a combination of AI technology and the human touch can redefine customer success within the insurance market.
The evolution of embedded insurance for growth
Embedded insurance is becoming a game-changer in the insurance industry, enabling insurers to meet modern consumer demands for convenience, personalisation, and seamless digital experiences. This eBook explains how insurers can leverage embedded insurance to seize new avenues for growth.
Spotlight: Inclusive payment options are a must in a digital world
As insurers pursue the path to smoother digital journeys and payments, they risk losing customers who find themselves ‘digitally excluded’. This content highlights why innovation combined with inclusivity holds the key to maintaining customer trust and satisfaction within the insurance industry.
Spotlight: Effortless online journeys with a smooth payments system
Insurance customers parting with their hard-earned money don’t wish to be inconvenienced by delays, cancellations or avoidable issues. This spotlight highlights why payment systems are a vital part of the insurance transaction and the importance of a smooth online journey.
How to support insurance customers in vulnerable circumstances
The FCA’s review into how firms understand and respond to the needs of customers in vulnerable circumstances signals an important moment for the insurance industry. This article explains what insurance providers need to do to meet the FCA’s expectations.
Spotlight: Is insurance ready to go multichannel on payments?
This content sheds light on Access PaySuite’s research on payments in the insurance Sector, the increasing importance of multichannel options and how insurers can ensure that all policyholders have access to secure and convenient payment options.