Video
243 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Vlog with James Burton: Drivers for data use by brokers and the products that can help the broker market
In this short video, James Burton, Senior Director of Product Management, LexisNexis Risk Solutions, explains the different drivers for data use by brokers and the products that can help the insurance broker market to improve customer relationships.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Podcast: How to generate bottom line savings with insurance fraud detection
One of the most effective uses of data and analytics in insurance is to prevent fraud both at the point of underwriting and from claims. In this podcast, Jeroen Morrenhof, CEO and co-founder of FRISS discusses how identifying potential fraud creates savings direct to the bottom line for insurers.
Podcast: Is it possible to make insurance more honest?
In this podcast, Dan Gumpright, VP of Products at FRISS, talks with Max Bazerman, a business psychology specialist at Harvard Business School about honesty in insurance. Bazerman explains how honest insurance is only achievable when there is full transparency between insurers and their customers.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.
Innovating for the "next normal": Episode one - exploring the current situation
This video focuses on how Covid-19 has impacted the insurance industry, the lessons which have been learnt and how insurers can continue to innovate in order to stay competitive in a turbulent world.
Issuing contracts and recovering debts in the care sector
The final extract from ARAG's Talk to the Experts webinar about the legal pressures upon the care sector, as a consequence of Covid-19. Julie Hunter, Senior Associate Solicitor at Stephensons Solicitors LLP, discusses what care providers can do to protect their business from the risk of bad debts.
Key changes for care sector employers
In this extract from ARAG's Talk to the Experts webinar about the heightened legal pressures on the care sector, since the coronavirus outbreak, Adam Pennington, Senior Associate Solicitor at Stephensons Solicitors LLP discusses the employment law implications for care providing businesses.
Health and safety in the care sector
In this extract from ARAG's latest Talk to the Experts webinar about the heightened legal pressures on the care sector, since the coronavirus outbreak, Alison Marriott, Senior Associate Solicitor at Stephensons Solicitors LLP talks about the health and safety implications for care providers.
Video: How data and automation can support your customer's insurance journey
Today’s insurers are often challenged with needing to perform multiple tasks from finding customers and performing affordability checks through to identity verification and claims. This video highlights how insurers can streamline, automate and facilitate the entire customer journey.