Video
240 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
How easy is it to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims?
In this snippet from a recent motor claims webinar, an insurance panel featuring Hugh Pelling from Blue Prism, Neil Ashley of Aviva, and Peter Edgar of RSA discuss how easy it is to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims.
Creating a better life insurance claims experience for customers through automation
This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.
Conquering cyber risk with Samit Shah of BitSight
In this podcast, Rob Savitsky and Peter Herz from Duck Creek talk with Samit Shah of BitSight about the state of the cyber insurance market and what insurers are doing to address this emerging risk.
Pay for what you need: RSA reimagines self-serve insurance
In this webinar, RSA Group & UKI CIO David Germain, Capgemini’s Senior Director Wendy Williamson and Duck Creek Technologies Managing Director for Europe Bart Patrick, discuss the importance of creating flexible, self-serve platforms for personal lines products to improve the customer experience.
The implications of the Civil Liability Act
In this video, ARAG underwriting director David Haynes explains the consequences for legal expenses insurance providers and why the Civil Liability Act makes motor legal protection more important than ever.
Video: What do customers want from the claims journey?
In this video, specialists from Blue Prism, Davies Group, Hiscox, LV= and Zurich discuss what customers want from the claims journey and what are the easy wins for insurance providers.
Fireside chat with Liberty Mutual
In this fireside chat, Jeff Wargin, Chief Product Officer at Duck Creek Technologies and Wesley Hyatt, SVP & Manager, Workers Compensation Claims, Liberty Mutual discuss how the two organisations are working together to improve and humanise the claims process.
Webinar: Mapping and innovating processes to drive better, customer focused decisions
Designed for insurers and brokers, this webinar explores how you can overcome the practical challenge of successfully changing the operating model in order to deliver a customer experience fit for the digital age.
Finding a new gear: Controlling motor claims costs through automation technology
In this webinar, an expert panel discuss the potential for motor insurers and brokers to adopt a greater use of automation and new technologies to enable a real time, end-to-end digital motor claims process, starting with electronic first notification of loss.
Video: Access to justice and the pandemic
In this video, Tony Buss, Managing Director of ARAG UK, talks about the state that the UK justice system was in before the coronavirus pandemic, how it has been affected and how the legal expenses insurance sector has responded.