In this article, Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing insurance fraud.
Customer experience is essential for overall attraction and retention and insurers must innovate to keep up with evolving customer needs. This content considers how generative AI can improve insurance customer experience within the claims process, by providing a faster, more personalised service.
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. This article outlines how this impacts the insurance industry, and what insurers can do to protect themselves.
While today's generative AI is already powerful and maturing rapidly, it's important to remember we're still in the early stages of understanding and unlocking its full potential. In this article, Emanuele Colonnella, innovation lead, Generali highlights three factors insurers need to consider.
In this podcast, InsTech’s CEO Matthew Grant previews our newsletter on generative AI, particularly who is using it, where are we on the hype cycle and three different reactions from insurers to integrating generative AI.
The Aréas Assurances Group represents the seventh largest network of insurance agents in France, with a strong presence throughout the country. This case study sheds light on how Aréas modernised the management of its regulatory obligations by automating its Solvency II reporting.
The landscape of commercial lines insurance has undergone significant changes in recent years, presenting both opportunities and challenges for insurers. This blog delves into the highly competitive world of commercial SME and motor insurance.
In order to support humanised insurance, we must understand some key facets of humanity. This blog highlights the conundrum of insurance automation for a software provider and why humanised insurance is as varied as humanity.
As insurers strive to stay ahead of fraudsters, artificial intelligence is emerging as a formidable weapon. This content sheds light on the profound impact AI is having on the insurance industry, leveraging AI for accurate risk assessment and fraud detection, as well as AI risks for insurers.
Saxon Insurance serves the Cayman Islands community, which is comprised of approximately 50,000 inhabitants. This case study sheds light on how Duck Creek helped Saxon Insurance transform from an old insurance company that had very little market share into a true virtual carrier.