In this interactive Q&A video, Michael Jackowski, CEO at Duck Creek and Chris Griffith, CIO at UPC Insurance discuss how insurers can leverage SaaS to innovate faster, capture opportunities and exceed customer expectations.
Case study: Zurich UK invests in customers and employees with a successful intelligent automation program
Read this customer story to learn how Zurich UK have scaled intelligent automation in the business to be able to process more than three million transactions with automation, and assist with alignment of resource within different teams and functions.
The new generation of customer service technology can help to reduce complexity and make service feel easier - not only for your customers, but agents as well. Read this tip sheet to learn how to simplify service with six key steps.
This eBook showcases how leading global insurers faced four of the sector’s top challenges to provide a compelling foundation for future-proof growth: customer expectation growth; operational resilience; insurance technology innovation; and core system complexity.
A McKinsey & Company report states that “personalisation is the future of insurance marketing.” This blog focuses on the increasing importance of personalised insurance, the benefits of personalised insurance and how to develop a personalised insurance offering.
This whitepaper is based on a survey conducted by Nuxeo and confirms a growing appetite for more agile ways of harnessing critical enterprise content assets, as organisations in all sectors strive to keep up with a fast-changing world.
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
AI and automated machine learning bring five new dynamics to P&C insurance operations that empower companies to pursue substantial improvements in loss and combined ratios. Read this eBook to learn about the five ways that P&C insurers are taking advantage of AI and automated machine learning.
With digital insurance largely becoming the status quo in the motor insurance industry, this blog highlights what personal motor insurance automation entails, the benefits of automation for personal motor insurance and the challenges insurers face with automation.
This report covers some of the key challenges facing the insurance industry today and how AI, specifically automated machine learning, can make a critical impact on underwriting, pricing, loss control and claims.