Whole swathes of insurers’ business processes are ripe for reimagining. This content sheds light on how natural language processing (NLP) is proving its worth as the basis for data ingestion solutions that can arguably change the game for insurers and fundamentally transform insurance operations.
In part one of this webinar, panellists from LV=, SCOR and Blue Prism discuss how technology and automation have played a positive role in supporting their businesses. The panel also discuss how technology is helping insurers use data more effectively and their personal experiences of automation.
X-industry automation best practice - The tech behind the new and improved customer experience in retail
What can the insurance industry learn from other industries that are blazing a trail with tech? This paper explores how intelligent automation is transforming the customer experience in retail, from understanding consumers through data to providing personalised online experiences.
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
This article looks at how customer demand is changing insurance, what omnichannel customer experiences are and how they can be achieved through intelligent automation and Blue Prism Cloud SaaS (software as a service).
The question for insurers is now not what to automate, but how easy and how fast the benefits can be gained at scale. This blog looks at how a cloud automation strategy can help insurers to absorb intelligent automation’s potential quicker and gain a competitive edge as a result.
From risk assessment and underwriting to distribution, pricing and claims – the entire insurance industry value chain is ripe for transformation. Download this infographic to find out how three organisations are shaping the future of their businesses with intelligent automation.
X-industry automation best practice series - Learn how Leeds Building Society built a new customer service in six days
Like insurance, building societies aren’t traditionally known for innovation. But Leeds Building Society is getting creative with intelligent automation and has been able to use it to quickly stand up new services needed as a result of Covid-19. Download this case study to find out more.
Based on a survey of contact centre professionals, this paper looks at the long term benefits of automation in the evolution of the contact centre, including agent satisfaction, diversification of the roles, reductions in agent turnover and an increase in customer service levels.
How to use intelligent automation to better understand and serve your customers, creating superior insurance experiences
This report, created with Computing.com, draws on exclusive interviews with technology leaders working in insurance, revealing what they’re doing with advanced analytics and intelligent automation and how they’re benefitting the customer.