Automation
275 whitepapers and resources
Digital claims: Closing the loop from FNOL to settlement
The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable. This article explores how to strike the balance between the benefits of an online and automated claims service, and the need for human intervention.
Infusing GenAI into insurance
Generative AI (GenAI) could revolutionize the insurance industry. Insurers unprepared for significant changes and new value sources may miss out on its potential. This paper highlights GenAI's most impactful opportunities and demonstrates its real-life applications in the insurance sector.
The biggest questions that insurers face about their use of artificial intelligence
This guide created by Mind Foundry, investigates the biggest questions that insurers face about their use of artificial intelligence, and why now is the time to embrace the concept of AI governance.
Why AI use in insurance legal services is set to accelerate
A recent survey found that, while 69% of the Top 100 firms believed that generative AI will have a positive impact on revenues, 38% of firms were yet to do anything in the AI space. This article explains why the use of AI in legal services could soon accelerate.
Four ways insurers can use AI to defeat disruptor rivals
In this article, Leon Gauhman, co-founder of digital product consultancy Elsewhen, explains how large language models could allow traditional carriers to leapfrog over nimbler insurtech competitors.
How AI is improving pet insurance claims
This article investigates the practical application of artificial intelligence for pet insurance claims.
How holograms and synthetic IDs are transforming fraud
In this article, Joe Stephenson, director of digital intelligence at insurtech Intertel considers the future of insurance fraud, and how holograms in the courtroom could help catch more criminals.
Why generative AI is a commercial insurance game-changer
Experts will tell you that artificial intelligence is the next big thing to happen to commercial insurance, but that’s only partly correct. This article highlights why artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
How AI can transform insurance contact centres
The reputation of the industry, and its impact on customer attitude and behaviour, is a constant concern for many. This article explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.