In this interactive Q&A video, Michael Jackowski, CEO at Duck Creek and Chris Griffith, CIO at UPC Insurance discuss how insurers can leverage SaaS to innovate faster, capture opportunities and exceed customer expectations.
Watch the Virtual Insurance CX Summit on-demand to learn how to conduct interactive experiences with your customers, achieving real-time actions that bring in new policyholders and build loyalty among existing ones.
The new generation of customer service technology can help to reduce complexity and make service feel easier - not only for your customers, but agents as well. Read this tip sheet to learn how to simplify service with six key steps.
How can insurance brokers emerge from the Covid-19 crisis and thrive into the future? This content focuses on why brokers should invest in their digital future today in order to build stronger bonds with customers, equip employees with the tools they need to succeed and become more resilient.
In this five minute video, Vice President of Fraud & Security Intelligence Stu Bradley and Global Lead of Insurance Fraud Solutions David Hartley from SAS discuss the effects of Covid-19 on the insurance fraud landscape.
This whitepaper paper explores how a centralised customer decision hub can help insurers drive new revenue opportunities, improve actuarial analysis, claims handling and fraud detection.
This eBook showcases how leading global insurers faced four of the sector’s top challenges to provide a compelling foundation for future-proof growth: customer expectation growth; operational resilience; insurance technology innovation; and core system complexity.
Set against evolving customer needs and the digital marketplace is the changing nature of insurance products. This whitepaper focuses on how insurers and brokers can meet the digital challenge and prepare for the customer of the future.
‘The end of insurance as we know it’ is an international bestselling book that explains why the industry is experiencing foundational changes that are unprecedented. Renowned author, Rob Galbraith and Duck Creek's CMO, Scott Fitzgerald discuss how insurance leaders can gain a competitive edge.
This blog explores five ways insurance will change by 2025. Topics covered: achieving a joined-up customer understanding; transitioning from a digital business to an algorithmic business; risk prevention; tackling new fraudulent activity.