Strategy
802 whitepapers and resources
Strategy
Special report: The future of claims in commercial broking
Are commercial insurers delivering on claims service? To find out what brokers think of commercial claims handling, Post and Aviva carried out some extensive research. In this special report, Sam Barrett reflects on the results that highlight insurers have some way to go to meet their expectations.
Master the disaster
Did you know over a 30-year lifespan of a building, there’s a 26% chance businesses in a 100-year floodplain will get flooded? The first step towards resilience is understanding your risk. This report is an invaluable tool to build resilience into your operations.
Digitalising claims handling to drive customer-centricity
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Blog: Zurich FaceQuote goes from idea to app in weeks
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Justifying the value of the cloud to your business
To successfully adopt cloud technology requires most insurers to identify and quantify business value. This blog post discusses how insurers can justify the investment to move to the cloud beyond just IT benefits.
Blog: Life on the edge - disruption in the insurance industry as digitisation gathers pace
The aim of this blog is to analyse the benefits of interconnection and insurance, by looking at the digital edge, where the shift to digital is impacting the insurance market and just about every other industry.
Blog: Digital is transforming the insurance industry
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.
Beyond pay and claim: Building profitable relationships in insurance through added value benefits
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
Webinar: Managing claims content chaos with intelligent content services
Today insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. This webinar discusses how to improve customer retention and increase efficiency in the claims experience.