Strategy

853 whitepapers and resources

Strategy

Customer centricity in the digital age

To succeed in the modern insurance marketplace, carriers must focus first and foremost on the evolving expectations of their customers. This eBook explores the tools, techniques, and strategies carriers can tap into for success, and delves into three key concepts.

Commercial property insurance: A digital divide?

A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.

Are customer communications getting SMARTer?

Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.