Strategy
718 whitepapers and resources
Strategy
Creating customer-centric service with AI and automation
The truth is that many organisations, in their attempt to become more customer-centric, have actually become channel-centric. Read this white paper to find out how your business can turn rhetoric into reality by using automation to put customers first.
Spotlight: Technology - Working with human experts to empower D&I in insurance
Improving diversity and inclusion is a key objective across the insurance industry. This spotlight highlights how having a diverse workforce can create better alignment with customers and how technology also enables insurers to create a diverse set of products that meet customers’ needs.
Infographic: 2021 UK pet insurance facts
The UK pet insurance market has almost doubled over the past 12 months, with 7.7 million pets insured in 2021 compared with 4.3 million pets insured in 2020. This infographic provides a snapshot of the UK pet insurance market in 2021 and highlights key market trends.
Spotlight: Embracing evergreen technology
Outdated legacy systems have haunted the insurance space for years, stifling innovation and increasing development costs. With pressures coming from new entrants and customers, this spotlight looks at why insurers are looking to evergreen technology solutions to fast-forward their IT plans.
Six steps to simplifying service
With an ever-increasing number of channels available and rapidly shifting customer expectations, achieving frictionless service isn’t easy. This guide provides six key steps for simplifying service experiences.
Creating a strategic advantage in insurance with intelligent automation
Going beyond what was possible with traditional RPA, intelligent automation is the strategic advantage you need in a competitive insurance landscape. This white paper will help to show how automation can be used as a strategic driver and critical tool in key areas of your business.
Transforming the way customers buy insurance over the phone
Leveraging value from InsurTech to drive innovation into transformation and ultimately competitive advantage in the current climate is a theme across the insurance industry akin to the Oklahoma Land Rush of 1889. This content provides advice to insurers on which areas to capitalise on first.
Making intelligent automation part of the fabric of your insurance organisation
This white paper focuses on the importance of integrating intelligent automation effectively into your insurance organisation, where to start as well as tips and strategies for success.
Overcoming the practical challenges of implementing Blueprint Two
This report highlights the operational challenges London market participants need to consider around the implementation of Blueprint Two, how these practical challenges can be overcome and the future directions of travel for a modernisation programme.
Spotlight: Motor - The future of pricing
Based on research conducted by Insurance Post and LexisNexis Risk Solutions, this spotlight looks at the forces shaping the motor insurance landscape. Topics covered include the changing behaviours of motor policyholders, the FCA policy statement and the future of motor insurance pricing practices.