In this video, Jonathan Swift, Content Director at Insurance Post interviews Scott Field, Head of International Product at Duck Creek Technologies to discuss how evergreen technologies are the path to improving innovation and enhancing customer satisfaction within the insurance market.
In a dynamic marketplace, there’s a constant demand for small insurers to run their operations effectively and embrace new changes. This blog highlights how small insurers can strike a balance between the need to innovate and managing limited resources by focusing on three ideas to achieve success.
Getting new products to market is typically a time-consuming and drawn-out process for insurers. This blog highlights some of the hurdles which are hindering insurers’ product development plans and how Duck Creek’s approach can help product development go more quickly and smoothly.
How to use intelligent automation to better understand and serve your customers, creating superior insurance experiences
This report, created with Computing.com, draws on exclusive interviews with technology leaders working in insurance, revealing what they’re doing with advanced analytics and intelligent automation and how they’re benefitting the customer.
In an Insurance Post webinar held on 25 May 2021, expert panellists discussed the benefits of evergreen systems. This blog highlights some of key points raised and why embracing evergreen systems is the path to reducing technical debt, improving innovation, and enhancing customer satisfaction.
It’s imperative that insurers and brokers focus on educating customers about their insurance coverage. This video highlights how EXL’s Insurance Wallet empowers insurance advisors to review customers’ risk profiles, drive intelligent conversations about adequate coverage and improve cross-selling.
Insurers are sitting on a gold mine of claims data with the potential to improve combined ratios and lower policyholder attrition. This content highlights the importance of investing in the tools necessary to connect the dots between policy characteristics, exposure details and granular claims data.
Issue two of EXL’s Imagination and insight content series addresses how the Simplification of process, communication, design, management and Fluidity in operations can help businesses achieve competitive differentiation and deliver a rich experience to their customers.
McKinsey recently held an invitation-only event called 'Insurance technology modernisation summit'. In this podcast, Duck Creek’s Scott Fitzgerald recounts big ideas and lessons learned from this summit, including fun facts from Munich Re Specialty Insurance.
This whitepaper analyses the claims function using all lenses to identify opportunities for claims indemnity spend reduction. Topics covered include: optimising the claims value chain; engaging the right people; leveraging advanced analytics; a framework for prioritising new initiatives.