Strategy
833 whitepapers and resources
Strategy
In-depth - high net worth: The tech transformation?
For the wealthiest in our society, service and security still seem to be winning out over speed and convenience. This article focuses on how new technologies could help brokers and insurers operating within the HNW space, and why the market isn’t yet ready to embrace a technological makeover.
Three steps incumbent insurers can take to remain relevant to customers
This whitepaper focuses on how companies can achieve success in 2020 by making customer conversations SMARTer in order to improve customer retention. The paper also looks at the emergence of InsurTechs and three steps incumbent insurers can take to remain relevant to customers.
In-depth - high net worth: The changing face of high net worth
The high net worth (HNW) market has been one of the most reliable in insurance for many years, but capacity is now moving out of the market, whilst the profile and expectations of clients is shifting. This in-depth feature focuses on the changing face of HNW and the implications for brokers.
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.
GDPR and cyber risk
Combined with the backdrop of the GDPR regulatory environment, the cyber landscape is also rapidly evolving with criminals becoming ever more sophisticated. This content looks at how SMEs can reduce the risk of a cyber-attack and shares five top tips from the National Cyber Security Centre.
Using cloud-based data can optimise commercial lines transformation
Digital transformation, like any major change, is rarely easy, and it can be particularly difficult for commercial lines insurers to know where to start. This blog outlines how cloud-based data can help commercial lines insurers to overcome challenges and deliver a successful transformation.
Best practices for orchestrating AI solutions
Artificial Intelligence is coming of age, quickly moving from the pages of science fiction novels to customer interactions and back office operations of organisations. This paper explores the best practices of an AI orchestration to ensure humans and machines can work side-by-side as peers.
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
How can banks and insurers effectively partner in the digital era?
In the digital age banks and insurers need to rethink their partnership approach to the customer and embrace the opportunities presented by the digital environment. This whitepaper looks at how insurers and banks can effectively partner together by leveraging the benefits of the bancassurance model.
Case study: Digitally transforming an insurer's closed block operations
EXL’s client, a major insurance company faced challenges from the various discontinued products it kept on its books. This case study looks at how the client partnered with EXL to take an innovative approach to managing its closed blocks of business.