Strategy
887 whitepapers and resources
Strategy
Customer centricity in the digital age
To succeed in the modern insurance marketplace, carriers must focus first and foremost on the evolving expectations of their customers. This eBook explores the tools, techniques, and strategies carriers can tap into for success, and delves into three key concepts.
Are technology upgrades holding insurers back?
The insurance technology landscape is developing rapidly. Based on research conducted by Duck Creek Technologies, this report focuses on the current technology challenges facing European insurance businesses and the impact of technology upgrades on day-to-day business activities.
As economy prepares to reopen, commercial bonds can help
Based on conversations with AXA XL customers and brokers, this article looks at four main goals companies are focusing on to recover from the coronavirus pandemic. Notably, each area presents an opportunity to use a commercial bond.
Five ways a digital workforce can transform insurance operations
Effectively deploying a digital workforce can help insurers to break down organisational silos, improve underwriting and loss ratios, whilst also enhancing the customer experience. Download this e-book to find out more about five ways a digital workforce can transform insurance operations.
Five ways to get ahead in the omnichannel customer experience arms race
Designed for forward-thinking insurance leaders, this guide highlights why the biggest threat to the industry is big techs, and how leaders can respond by addressing increasing customer expectations, whilst also learning from the biggest players in the tech industry.
Policy processing and broker service offerings: Covid-19 and beyond
For the next few months, most insurance companies will be operating to “keep the lights on,” with a focus on delivering essential services and maintaining operations. This infographic highlights the steps insurers can follow to elevate operational resilience, manage policies and support brokers.
Information, intelligence & innovation: How UK financial services is shaping up for 2020
Based on research conducted by Nuxeo, this report examines the challenges and opportunities facing UK banks and insurers in 2020, how they are preparing and where the industry is heading next.
Ergonomics best practices: Guidelines for staying healthy while working from home
Effective ergonomics in an office setting is challenging enough, but when employees must work from home for the foreseeable future due to Covid-19, the chance of injuries stemming from poor ergonomics increases. This article provides guidelines for staying healthy while working from home.
Post Covid operating models for insurance
The Covid-19 experience and the challenges around operational resilience will change the way insurance companies look at operating models. This content highlights why previous operating model theories should be discarded and the factors insurers need to consider when creating new operating models.
Self-employment Income Support Scheme
The current Covid-19 crisis has brought on a wave of new challenges for many self-employed people and small businesses. This infographic sheds light on the UK government’s Self-employment Income Support Scheme and who is eligible to apply.