This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
Insurers need to engage, impress and innovate to stay relevant. Customer journeys are a tool that they can use to rethink and redesign - and achieve better business results. Here are the key takeaways from our webinar on Digital Insurance featuring Oliwia Berdak of Forrester Research.
By watching this webinar you will learn: how customer journeys can become part of your design and delivery process; how you can begin your digitalisation effort; and the challenges in execution you need to be aware of.
This case study focuses on how GoCompare.com implemented iovation’s device recognition technology at point-of-quote to identify high-risk traffic, flag third party fraud, block misuse of its website, and increase partners’ confidence in the customers passed to them.
As high-profile, large-scale data breaches hit the headlines more and more regularly, the question of ‘cyber trust’ is becoming a key concern for increasingly discerning citizens. This blog post highlights why insurers must guard their customers' data wisely to maintain their trust.
This two page report highlights how effective cyber security is not only essential to insurance companies’ ability to innovate through technology, it’s now an important element of customer engagement.
Traditionally, chief underwriting officers were called into underwriting situations to make decisions on the toughest risk, however a bigger part of the role today is keeping an eye on the big picture. In this Q&A, Nancy Bewlay, AXA XL’s CUO, Global Casualty sheds light on the role of a CUO in 2019.