Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
Are commercial insurers delivering on claims service? To find out what brokers think of commercial claims handling, Post and Aviva carried out some extensive research. In this special report, Sam Barrett reflects on the results that highlight insurers have some way to go to meet their expectations.
We are now entering a new era for data, which could prove a game-changer for the risk management profession. In this article, Hélène Stanway, digital leader at AXA XL outlines how Artificial Intelligence (AI) and data will change the practice of risk management.