Regulatory Legal Advice

140 whitepapers and resources

Regulatory Legal Advice

Service first

This short blog outlines how research conducted by the Institute of Customer Service (ICS) has provided ARAG with vital feedback to monitor service levels over time and measure performance against similar businesses.

Not so alternative dispute resolution

Like so many aspects of the law, indeed of life, the increasing use of mediation to resolve legal disputes is a trend that has been accelerated by the pandemic, out of necessity. This blog highlights why mediation has become such an important and successful means for delivering access to justice.

The RAG, Issue 27

ARAG's news bulletin covers the latest developments impacting the legal expenses insurance field. Topics covered: justice postponed but not forgotten; building at ATE partnership; personal injury awards; partnership history - Barcan+Kirby.

Note on the Coronavirus Act 2020

Recently, we have witnessed unprecedented and sweeping changes to society as a whole. Designed for landlords, this content focuses on the implications of the Coronavirus Act 2020, the requirements of the new law and the impact of the ‘pre-action protocol’ for social housing.