Regulatory Legal Advice

145 whitepapers and resources

Regulatory Legal Advice

Service first

This short blog outlines how research conducted by the Institute of Customer Service (ICS) has provided ARAG with vital feedback to monitor service levels over time and measure performance against similar businesses.

Not so alternative dispute resolution

Like so many aspects of the law, indeed of life, the increasing use of mediation to resolve legal disputes is a trend that has been accelerated by the pandemic, out of necessity. This blog highlights why mediation has become such an important and successful means for delivering access to justice.