Insurance Post
Insurance Post has, since 1840, been delivering business-critical information for the general insurance market. Considered essential reading by senior managers in the sector, Insurance Post’s strength lies in the breadth and depth of its coverage across insurance, broking, claims, technology and risk management.
All content by Insurance Post
Podcast: How to support vulnerable insurance customers
This Insurance Post podcast explores the steps insurers should take to understand the needs of customers in vulnerable circumstances and ensure their products and services are suitable.
Why home insurers must cut to the chase
Why has the cost of home insurance suddenly gone through the roof? The Guardian has been inundated with complaints about huge price rises, for building and contents cover. This article explains what is pushing up home insurance premiums.
Harnessing responsible AI in the insurance industry
With many businesses shifting to an online presence, the insurance industry has sought to prioritise digitisation and foster innovation with a view to encouraging stakeholder collaboration and driving growth. This article sheds light on how insurers can take advantage of AI in the right way.
How generative AI is everything, everywhere in insurance all at once
This article examines how insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business.
‘Stripped-back’ policies may lead to consumer confusion
Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.
Four key takeaways from Insurance Post’s AI Summit
Insurance Post organised a conference for senior-level AI leaders from the UK’s largest insurance companies to discuss strategies for implementing AI, and the challenges and opportunities encountered in their transformation journeys. This article highlights the primary insights from the panels.
Why insurers shouldn’t wait for regulatory clarity on AI
This article explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.
Q&A: Nigel Walsh, Google Cloud
In this article, the global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.
Leveraging AI to accelerate decarbonisation in insurance
In 2024 the FCA’s new rule to combat greenwashing came into effect. The rise of AI presents an interesting opportunity to accelerate efforts towards decarbonisation. This article examines how artificial intelligence could help insurers achieve their Net Zero goals.