Technology
845 whitepapers and resources
Technology
Embedding digital intelligence in operations
EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations.
The need for insurance-centric CRM
This article focuses on the launch of Guidewire’s first P&C insurance customer relationship management applications for Salesforce Financial Services Cloud. The article explores the use of CRM in the P&C market and the implications for customer experience.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
Case study: Doubling claims review productivity
This case study looks at how a Medicare Administrative Contractor (MAC) responsible for reviewing millions of claims annually leveraged EXL’s robotics solution and doubled claims review productivity as a result.
Insurance data hub quick start guide: Accelerating your data-driven transformation efforts
In this guide, we will present you with a high-level plan and tools to successfully start executing data-driven transformation in just 45 days using an Insurance Data Hub (IDH).
Strategic priorities 2019: Accelerating the paths to the future of insurance
Four years ago, Majesco’s research revealed a gap between insurers knowing and recognising changes in the industry, but not planning and responding rapidly enough. To find out where we are now, Majesco’s latest Strategic priorities survey results provide a strategic lens into the industry.
Spreadsheet risk management: A guide for insurers
Insurers currently face an unprecedented array of challenges, but the significance of spreadsheet risk may be less apparent. This guide for insurers introduces the concept of spreadsheet risk, the issues it presents to businesses and the steps you can take to mitigate this risk.
Is a single customer view taking off in insurance?
The term ‘single customer view’ has been a buzzword for a number of years now, but how close it is to being a reality in insurance? This content provides a summary of Post’s roundtable discussion produced in association with MarkLogic, where an expert panel shared their views.
Infographic: Combining technology and the human touch for stronger motor insurance relationships
A survey of 1,500 motor insurance buyers reveals how customers perceive insurance premiums and what could improve the disconnect between price and perceptions. This infographic illustrates consumer attitudes and how motor insurance providers can develop stronger relationships with their customers.
A three-step guide to insurance transformation
The insurance industry is operating in an age of radical disruption, yet insurers and their technology partners have long struggled to balance systems integration with the flexibility needed to adapt to change. This whitepaper provides a three step guide to transformation.