The insurance industry needs to understand the demands of its future customers if it is to meet their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out.
In this article, Markel’s specialist technology underwriting team lays out the impact of key technology developments in the medical space, the risks facing UK SMEs operating in this sector and how SMEs can mitigate these risks through specialist insurance cover.
Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
This guide takes an in-depth look at the engineering sector’s transformation, why the need to keep equipment safe and fit for purpose remains as crucial as ever, and considers how the current pace of technological change may impact the sector in the future.
Facing mounting pressure to get to know their customers better, insurance companies are now realising the importance of being customer-centric. This blog highlights why the industry’s ability to become truly customer-centric depends on its willingness to embrace modern database technology.
Based on insights from Post’s SME Insurance Risk Survey, this article sheds light on why the take-up of cyber insurance among SMEs is so low, the perils of underinsurance and the biggest concerns among SMEs that might encourage them to increase their cyber cover through brokers or insurers.
FM Global visits around 60,000 sites every year, completing a total of 100,000 surveys, each one different to another. Our unique, personalised approach is highly beneficial; reducing margins of error and building stronger, more resilient organisations as opposed to a ‘one-size-fits-all’ policy.
Many public entities, hamstrung by tight budgets and inadequate security measures are being repeatedly targeted by hackers. This article provides examples of cities that have been victims of cyber attacks and highlights steps public entities can take to implement affordable cyber security measures.
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.