Designed for insurers and brokers, this webinar explores how you can overcome the practical challenge of successfully changing the operating model in order to deliver a customer experience fit for the digital age.
In this video, Insurance Age’s content director Jonathan Swift, speaks with Close Brothers Premium Finance about the benefits of their payment services and how brokers as well as their clients can operate in an ever changing climate.
Independent brokers have had to evaluate and launch new plans to get staff working from home, whilst continuing to serve customers. In this blog, Andy Fairchild, CEO at Applied Systems Europe, considers how to get the best out of teams who are working from home.
With increasing industry consolidation, new market entrants, and customer experience at an all-time high, this interactive infographic highlights why there is an urgent imperative for independent brokers to join the digital revolution of insurance in order to future-proof their business models.
In today’s uncertain circumstances, it’s critical for brokers to be able to evolve business operations and adopt technology to continue to serve customers. In this Broker Extra session, an expert panel discussed how brokers can build a road map to solution implementation and change management.
Designed for brokers who are reviewing their existing technology systems, this article highlights the benefits of using a foundational broker management system to serve customers and the steps your business can take to implement change and simplify the migration to a new system.
Insurance customers are now expecting to interact with your business and understand their policies no matter the time of day or location. This article focuses on how brokers can leverage customer self-service online portals to provide an anytime, anywhere service for policyholders.
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Broking technology has the potential to be a strong enabler of change in the industry. This blog highlights how technological developments can enable brokers to provide better risk management advice to clients, improve customer interactions, meet regulatory requirements and reduce costs.