Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Broking technology has the potential to be a strong enabler of change in the industry. This blog highlights how technological developments can enable brokers to provide better risk management advice to clients, improve customer interactions, meet regulatory requirements and reduce costs.
Now that the digital transformation of insurance is here, opportunities abound for brokers who are ready to take the steps necessary to ensure their futures in the digital age. This content focuses on the factors driving the digital age of insurance and why going digital matters for brokers.
How is technology changing distribution within the broker market and what are the implications for you and your customers? Produced by Insurance Age in association with Charles Taylor InsureTech, this webinar focuses on some of the digital challenges and opportunities faced by brokers.
Legal aid is viewed as one of the three pillars of the welfare state vision. However, with access to justice being cut, research from ARAG shows telephone legal advice running at 85% higher volumes than five years ago. This article highlights why the need for helplines is unequivocal.
More and more, e-trading is the preferred way insurance is transacted for brokers. It’s revolutionary, yet an everyday essential tool, and often taken for granted. This white paper explores the rise of e-trading, its impact on the industry and offers expert insight on what the future holds.
In this article, Red Crake's Ed Pugh tells us how brokers can cut costs by using software systems to automate repetitive processes.
Premiums in the high-net-worth space are huge compared with an ordinary household policy, but what can brokers do to assure their clients are paying the right price? Download Post's article to find out.
Case study (upgrading to Microsoft CRM 3.0). Faced with an ever increasing sales force with more complex sales processes, Endsleigh Insurance was quick to identify that its existing system of paper-based documentation and lotus-notes based systems weren't fit to grow with the company's needs.
Hiscox is a specialist insurance group underwriting a diverse range of personal and commercial risks. This case study looks at the insurer's implementation of a new broker management system and the software's impact on recording interactions with brokers, complaints and aggregated premium data.