Over the past 18 months, claims and fraud teams have encountered various challenges posed by remote working and rapidly changing operating conditions. This guide sheds light on the latest fraud trends and the smart detection tools available to help insurers stay one step ahead of fraudsters.
Integrating technology and software into the customer journey is now not just important, but essential. This blog highlights technology’s role in an integrated customer journey and the implications for vehicle incident management as well as accident aftercare.
Fraud is both an ever-present threat and growing opportunity for insurers who haven’t yet shifted to a data-driven detection model. This content highlights two key challenges facing counter-fraud teams and how insurers can leverage machine learning for claims fraud detection.