EXL
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework®, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa.
All content by EXL
Special report: The future of personal lines - An expert view
The insurance industry needs to understand the demands of its future customers if it is to meet their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out.
Special report: The future of personal lines
Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
Physical records retention and destruction: Leveraging GDPR compliance as a catalyst for digital transformation
Appropriate retention and destruction of data is a key component of an effective GDPR and data privacy compliance framework. This infographic illustrates how EXL’s end to end solution can help organisations overcome the problems associated with physical records retention and destruction.
Infographic: Ethics and bias - Managing accuracy and morality in AI
This Ethics and bias infographic focuses on how companies must combat bias within data and algorithms that could skew insights and impact consumers, and manage accuracy and morality in AI.
Infographic: Practical AI
This Practical AI infographic focuses on how AI is being leveraged today and how it is attracting great interest, but very few companies are achieving breakthrough outcomes today.
Infographic: Human x Machine - Talent and the augmented workforce
This Human x Machine infographic focuses on AI’s ability to transform how work is done, how it is dependent upon how well a company can orchestrate its people and technology, and some key orchestration and operational challenges.
Infographic: AI tomorrow - How AI changes the future of work
This AI tomorrow infographic focuses on AI’s future impact on business, jobs, areas where it can be applied and outcomes companies largely anticipate, with more than half of companies expecting AI to deliver operational and CX outcomes in three years.
Orchestrating AI
Harvard Business Review Analytics Services and EXL surveyed over 500 professionals across multiple industries to learn how AI is being implemented, where companies are in their adoption of AI, and what outcomes they have been able to drive. This document provides the first look at our study data.
Transforming property inspections for a leading P&C insurer
The property and casualty insurance industry is ripe for digital interventions across the entire lifecycle - sometimes in unexpected areas. This case study focuses on how a leading U.S. P&C insurer collaborated with EXL to transform its antiquated inspection process.
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.