EXL
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework®, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa.
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Getting a hold on mould in construction
Despite many harmless and beneficial moulds, some moulds can be toxic and pose very serious health threats to humans. This article highlights why contractors need to take appropriate precautions to prevent mould from getting a hold during construction and lists some proactive considerations.
Five levels of digital disruption in insurance
Digital trends are dissolving the traditional boundaries and the long-held competitive advantages of insurance companies. Produced by EXL, this whitepaper focuses on five levels of disruption that will affect the insurance market and force insurance carriers to redesign their business models.
Embedding digital intelligence in operations
EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations.
Case study: Doubling claims review productivity
This case study looks at how a Medicare Administrative Contractor (MAC) responsible for reviewing millions of claims annually leveraged EXL’s robotics solution and doubled claims review productivity as a result.
A new era of P&C claims management: Handling claims in an increasingly digital, analytic and flat world
The processing and payment of insurance claims is the moment of truth between property and casualty insurers and their customers. This whitepaper looks at the new technological tools and analytics capabilities available to P&C insurers which have the potential to transform their claims performance.
The Banking Royal Commission of Australia: Impact and way forward
The final report of Australia’s Banking Royal Commission has highlighted a multitude of pressing issues in the banking, financial services and insurance industries. This short guide highlights the implications and how organisations can navigate the changing regulatory landscape.
Your guide to the Banking Royal Commission of Australia
EXL’s Governance, Risk and Compliance practice specialises in interpreting regulatory mandates and assisting clients on their regulatory transformation programmes. Here we present a quick synopsis of the ongoing Banking Royal Commission of Australia and the implications for the insurance industry.
Improving legal team effectiveness with digitised litigated claims information
Claim litigation depends on quickly and accurately extracting information from large volumes of documents. However, this is often done using obsolete approaches. This whitepaper looks at the steps insurers can take to restructure and digitise the claims litigation process to improve performance.
Blockchain: The next big digital disruptor for CFOs
It is expected that blockchain-based systems will be used across many industries for reducing transaction costs, eliminating manual validation and streamlining business processes. This whitepaper looks at the potential uses of blockchain and how CFOs can seize the opportunities presented.
Chief transformation officer: A new role for today's P&C insurance CFO
Today, insurance CFOs sit shotgun to CEOs and are required to answer questions not only about what the company has done but how it will improve. This whitepaper focuses on why insurance needs transformation leaders and how CFOs can successfully step into a transformational role.