EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework®, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa.
One of the key questions finance leaders in insurance are grappling with is - what does digital transformation mean for finance? This content focuses on how insurers can apply digital transformation in finance, key challenges to overcome and the benefits of taking a holistic approach.
It’s imperative that insurers and brokers focus on educating customers about their insurance coverage. This video highlights how EXL’s Insurance Wallet empowers insurance advisors to review customers’ risk profiles, drive intelligent conversations about adequate coverage and improve cross-selling.
Advanced policy administration systems (PAS) are essential for insurers looking to compete effectively in today’s dynamic market. This content focuses on why policy administration is ripe for modernisation and how endorsement solutions can help insurers transform policy administration processes.
Insurers are sitting on a gold mine of claims data with the potential to improve combined ratios and lower policyholder attrition. This content highlights the importance of investing in the tools necessary to connect the dots between policy characteristics, exposure details and granular claims data.
Issue two of EXL’s Imagination and insight content series addresses how the Simplification of process, communication, design, management and Fluidity in operations can help businesses achieve competitive differentiation and deliver a rich experience to their customers.
This whitepaper analyses the claims function using all lenses to identify opportunities for claims indemnity spend reduction. Topics covered include: optimising the claims value chain; engaging the right people; leveraging advanced analytics; a framework for prioritising new initiatives.
The claims function remains a critical moment of truth in the insurance value chain. This content focuses on why digitising the claims function holds tremendous potential for insurance companies and three key levers that need to be brought together to build a next-generation claims model.
As insurers look to keep pace with change, we’ve seen the rise of the digital consumer and the acceleration of digital agendas. This content highlights the current set of challenges facing insurers and five key priorities for insurance leaders.
In today’s world, insurers can only survive if they empower their customers. This content highlights how insurers can help customers better understand whether their level of insurance coverage corresponds to their needs, and then leverage this information to help them become better protected.
This report highlights five strategic imperatives that the insurance sector may have to deal with as a direct result of the pandemic, before addressing two key levers for growth: resilience and diversity.