167 whitepapers and resources


Getting FNOL right

For motor insurers, early notification of an accident is paramount as it allows them to remain in control of the customer experience and control claims costs. This article highlights the importance of getting FNOL right and why a change in mindset is required to put the customer experience first.

What makes usage-based insurance possible?

Usage-based insurance means ‘pay-how-you-drive’ and provides a way for motor insurance companies to set premiums based on individual driving habits. This blog provides a brief overview of technology adoption within Australia’s motor insurance market and what makes usage-based insurance possible.

Adapting motor to an 'electric' world

Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.

Taking the temperature of the electric vehicle market

The motor insurance industry is currently in a state of flux following the FCA’s price walking ban and the market’s transition to electric and hybrid vehicles. This content sheds light on the emergence of the EV insurance market and the opportunities for motor brokers to stand out from the crowd.

Rewiring the electric vehicle skills gap

There were 11 million electric vehicles on the world’s roads in 2020 and that number is expected to rise to 145 million by 2030. This article highlights the challenges facing bodyshops and how repairers can keep pace with the growing demand for electric vehicles.