It will not have escaped the attention of insurance brokers that Christopher Woolard, interim CEO at the FCA wrote a specific letter to general insurance intermediaries concerning adequate client money arrangements. This blog highlights how insurance brokers can minimise regulatory attention.
In December, the UK’s PRA set out its priorities for the insurance sector in 2021, whilst the FCA continues to focus on ensuring equitable pricing and treating customers fairly. This blog highlights regulations on the horizon and why nimbler insurers will navigate 2021’s uncertainties more easily.
Verisk and OnePoll surveyed UK pet insurance customers to learn more about the market, what customers look for in policies, and what their attitudes are around coverage options for pets with pre-existing conditions. This report sheds light on the changing expectations of UK pet insurance customers.
Financial inclusion, including affordability, is a core priority of regulators and businesses. This on-demand webinar looks at how insurance companies can work towards meeting the FCA guidance around affordability checks.
In a world changed by the Covid-19 pandemic, treating customers fairly has taken on new meaning. This blog highlights how insurance providers can meet the changing needs and expectations of customers by having a clear view of the individual’s risk at each stage of the customer journey.
This FOIL Update focuses on the High Court ruling on business interruption insurance and Covid-19.
With a regulatory shakeup on the agenda for insurance firms, this content focuses on the regulatory objectives of the FCA and the PRA, before highlighting the steps insurers can take to effectively structure a resilience programme to align with the regulatory requirements.
This guidance sets out our expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA.
Nearly one year on from the publication of the FCA’s final report for its Wholesale Insurance Broker Market Study, this in-depth feature looks at whether the market has addressed the regulator’s concerns and whether wholesalers are giving retail brokers a fair deal.
Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority telling them to address poor customer service. This blog highlights how technologies can help insurers to manage and enhance customer relationships.