FCA
113 whitepapers and resources
FCA
FullCircl SmartBroker & Acturis forge a path in the digital era
In an insurance landscape reshaped by AI, machine learning and Consumer Duty, FullCircl introduces its latest innovation: the Acturis integrated SmartBroker. This guide focuses on how brokers can elevate client acquisition and retention endeavours, whilst fulfilling Consumer Duty obligations.
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, this article explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Regulatory compliance & Consumer Duty: Strategies for financial firms
The implementation of the Consumer Duty regulation in July 2023 ushered in a new era of consumer protection in the UK's financial services sector. With full compliance required since July 2024, this whitepaper provides an essential guide for insurance brokers to meet the regulatory requirements.
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market? This report sheds light on the key findings from the Insurance Post/Europcar Shifting Gears Motor Survey and how motor insurers can future proof their businesses.
Home insurance: Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, this article examines what is behind settlement delays and how providers are managing expectations.
Evolving the insurance claims supply chain
Insurers and brokers are re-evaluating their supply chain strategies in the face of ongoing resource scarcity, and outsourcing is becoming more prevalent in today’s claims management world. This article examines the rise of outsourcing in a resource-scarce world.
Better motor claims are no accident
The new Consumer Duty requires insurers to ensure reliable replacement vehicle offerings with dependable secondary suppliers, consistently meeting consumer expectations. This article outlines how innovative secondary suppliers can improve end-to-end incident management, benefiting all stakeholders.
Blog: Paul Tasker on brokers' anti-money laundering responsibilities and actions
Paul Tasker, CEO of Reg Technologies, sets out responsibilities and a ‘must do’ list for brokers to deliver their crucial role in the fight against money laundering.
What does it take to be a broker NED?
Based on feedback from NEDs, this article highlights why broker non-executive directors need to have excellent communication skills, bucket loads of experience, and be mindful of conflicts of interest.
Trade voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
In this article, Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.