FCA
107 whitepapers and resources
FCA
Better motor claims are no accident
The new Consumer Duty requires insurers to ensure reliable replacement vehicle offerings with dependable secondary suppliers, consistently meeting consumer expectations. This article outlines how innovative secondary suppliers can improve end-to-end incident management, benefiting all stakeholders.
Blog: Paul Tasker on brokers' anti-money laundering responsibilities and actions
Paul Tasker, CEO of Reg Technologies, sets out responsibilities and a ‘must do’ list for brokers to deliver their crucial role in the fight against money laundering.
What does it take to be a broker NED?
Based on feedback from NEDs, this article highlights why broker non-executive directors need to have excellent communication skills, bucket loads of experience, and be mindful of conflicts of interest.
Trade voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
In this article, Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.
Podcast: What to expect from the FCA in 2024
Insurers should brace themselves for the FCA kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024. Listen to this podcast to find out what to expect from the FCA in 2024.
Has the FCA’s new appointed representatives regime agenda hurt the sector?
The Financial Conduct Authority’s new regime for appointed representatives came into force in December 2022. It puts a fresh burden on those working in the AR sector. What has the impact been? Read this article to find out more.
Could regulators stymie the growth of the fronter market in the UK?
Brokers and managing general agents are desperate for capacity, especially for more volatile commercial risks and to cover parts of the personal lines market. This article focuses on the fronter market in the UK and the regulatory landscape.
Who is responsible for ending the insurance poverty premium?
Social Market Foundation research shows insurance is increasingly unaffordable for those on low incomes. This article examines who is responsible for preventing a “poverty premium” being charged.