In the UK insurance industry, customer outcomes and pricing are under the spotlight. This eBook focuses on how insurers can prepare for the era of customer-centric insurance by addressing price walking and taking a more proactive approach to pricing to achieve a competitive edge.
While there has been plenty of talk about the FCA’s new rules on pricing and the reporting of value measures data, little of it has focussed on the sale of ancillary products or “add-ons”. This blog highlights how ARAG has engaged with the FCA to reduce the burden on brokers.
Recently, the FCA spotlight has turned to the insurance sector, focusing on CASS 5 obligations and client money calculations. This paper explores the key CASS 5 requirements, as outlined in the FCA’s handbook and other CASS regulations that affect firms operating within the insurance sector.
This blog highlights how the challenges created by the FCA ruling on fairness in pricing should lead many general insurers to accelerate how they innovate with new products and services that offer greater value to all their customers.
From 31 March 2021 the scope of SMCR requirements was extended to cover conduct training and breach reporting for all staff. Sicsic Advisory’s Nindy Mellett highlights how insurance brokers can embed new conduct rules for better business.
The FCA’s final report on its market study into general insurance pricing practices proposes several reforms to ensure fair value for customers. In this webinar, an expert panel discuss what the future holds for insurance pricing and how insurers can adapt by adopting different pricing techniques.
Recent commentary and media coverage about the FCA’s business interruption insurance test case has hit the reputation of the insurance profession. The Society of Insurance Broking’s Kevin Hancock explains why brokers must take a proactive role in rebuilding perceptions of insurance.
In this blog, Ian Lloyd, head of technical product at RAC, discusses why breakdown insurance remains relevant today despite improvements in automotive technology and what brokers need to think about when choosing products for their motor customers.
In December, the UK’s PRA set out its priorities for the insurance sector in 2021, whilst the FCA continues to focus on ensuring equitable pricing and treating customers fairly. This blog highlights regulations on the horizon and why nimbler insurers will navigate 2021’s uncertainties more easily.
M&A activity, providing fair value to customers, pricing transparency and high levels of switching have made customer data management a key challenge for insurers. This blog highlights how ID matching can help insurers build more transparent pricing and a better customer journey.