Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority telling them to address poor customer service. This blog highlights how technologies can help insurers to manage and enhance customer relationships.
Schemes have the potential to be a fantastic opportunity for brokers, however this outsourced world of insurers and brokers working together has strict regulation and compliance requirements. This article focuses on how brokers and insurers can navigate the complex world of scheme compliance.
The FCA’s interim report sets out concerns about how pricing in the home and motor insurance markets leads to consumers who do not switch or negotiate with their provider paying high prices for their insurance. This report also sets out some potential remedies to tackle concerns about pricing.
In this paper, we explore the role insurance has to play in financial inclusion, the importance of affordability checks to inform decisions and the new guidance provided by the FCA in regard to assessing creditworthiness in insurance.
As insurers innovate, those at the core of insurers’ pricing and underwriting strategies face a growing need to adapt. Post held a roundtable, in association with SAS, to examine what is driving innovation in pricing and what challenges those changes present.
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges. This spotlight looks at the factors insurers need to address in order to achieve pricing improvements.
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action. This article focuses on the implications for insurers.
Understanding components of customer affordability at the earliest opportunity is vital for making accurate affordability checks as part of the insurance customer journey. This webinar looks at how insurance providers can work towards meeting the FCA guidance around affordability checks.
The world of insurance claims is constantly evolving, against a backdrop of changing legislation, emerging technologies and social trends. Designed for brokers, this BIBA guide takes an in-depth look at the issue of claims inflation, including the latest claims trends and regulatory developments.
Regulators are turning their attention to building the operational resilience of the UK financial system. This whitepaper looks at the likely implications of any future operational resilience regulation on the way an institution manages non-IT supported applications and processes.