Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
The need to innovate, and to do so quickly, is now deemed critically important by 88% of insurance companies. This blog highlights the importance of having a properly balanced innovation portfolio and how insurers can deliver business value quickly by focusing on adjacent product innovation.
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
One of the biggest opportunities is the introduction of innovative new insurance products through digital channels, but many insurers say they lack an achievable plan to carry out a successful digital transformation. This blog highlights how insurers can leverage adjacent product innovation.
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
In this Q&A, Bruno Laval, Regional Head – Europe, Insurance at AXA XL, explains how he and his teams are responding to the challenges faced by clients across Europe and how our combined offering is giving them access to even greater capabilities and expertise.