From chatbots and IoT, to drones and AI, technology is having a profound impact on how insurers engage with customers and conduct their operations. In this video, an expert panel discuss how insurers can leverage new technology and a digital workforce to drive a more efficient, innovative business.
The customer journey from now to 2030: How can the insurance sector rebuild trust and engagement over the next decade
This video focuses on the forces shaping the insurance customer journey from now to 2030 and how insurance providers can rebuild trust and engagement over the next decade.
The Covid-19 pandemic has altered how people both view and interact with insurance providers. Watch this video to find out how insurance companies can break down traditional silos in order to provide a slicker service and improve the customer journey.
For the seventh consecutive year, AXA sought to highlight experts’ perceptions of future risks by conducting a structured survey of more than 2,700 risk experts globally. Featuring a link to the full report, this article sheds light on some of the key findings from AXA’s Future Risks Report.
Insurance has been on the cusp of major change for a number of years. In this video, an expert panel discuss the key factors pushing companies to adopt change, how technology underpins the major cultural shifts in insurance and how the industry can rebuild trust with the market.
Helping 'Generation Y' employees adjust to a new work/life balance and managing a new insurance workforce
In this video, an expert panel discuss how insurers can meet the needs of ‘Generation Y’ employees and reap the benefits of an engaged, healthy and motivated workforce.
As well as providing your workforce with the latest digital equipment, tools and solutions, it is important to ensure that your employees are ready with the knowledge to utilise them. Watch this video to find out how to build a digitally literate workforce ready for modern business.
In this blog, Martino Scheepens, Customer Success Manager at FRISS, sheds light on monthly claims trends since March and why fraud will be increasingly seen as a way out for desperate people and businesses as a result of the pandemic.
A tour of the modern office: Is there a need for large scale office space in the post-Covid business world?
The change in where we work has happened overnight, with Covid-19 causing the mass migration of insurance staff away from traditional office environments and contact centres. In this video, an expert panel discuss whether the change is permanent and what the future holds for large scale offices.
From November 2020, the Coronavirus Job Retention Scheme (furlough) will be replaced by the Job Support Scheme (JSS). In this article, Hannah Thomas, Solicitor, Markel Law, provides an overview of the new scheme.