Business Management

1997 whitepapers and resources

Business Management - White papers related to Business Management

Embedding digital intelligence in operations

EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations.

The need for insurance-centric CRM

This article focuses on the launch of Guidewire’s first P&C insurance customer relationship management applications for Salesforce Financial Services Cloud. The article explores the use of CRM in the P&C market and the implications for customer experience.