Business Management
1955 whitepapers and resources
Business Management - White papers related to Business Management
Constructive conversations: Building customer-focused operations
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.
Allianz Risk Barometer 2019
Based on input from over 2,400 risk management experts in over 80 countries, the eighth Allianz Risk Barometer sheds light on the most important corporate perils for the year ahead and beyond. Topics covered include: biggest threats to UK businesses; top ten global risks; top risks for SMEs.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
Digital insurance Q&A: Leveraging customer journeys for better business results
Insurers need to engage, impress and innovate to stay relevant. Customer journeys are a tool that they can use to rethink and redesign - and achieve better business results. Here are the key takeaways from our webinar on Digital Insurance featuring Oliwia Berdak of Forrester Research.
Webinar: Digital insurance - Leveraging customer journeys for better business results
By watching this webinar you will learn: how customer journeys can become part of your design and delivery process; how you can begin your digitalisation effort; and the challenges in execution you need to be aware of.
Case study: GoCompare.com facilitates early fraud reduction
This case study focuses on how GoCompare.com implemented iovation’s device recognition technology at point-of-quote to identify high-risk traffic, flag third party fraud, block misuse of its website, and increase partners’ confidence in the customers passed to them.
Why film underwriters deserve an Oscar of their own
Making films and television shows is complex and there are a myriad of things that can go wrong. This article looks at how the UK insurance industry helps production companies to manage and transfer complex risks, with underwriters involved in the whole production process.
Blog: High-stakes cyber security
As high-profile, large-scale data breaches hit the headlines more and more regularly, the question of ‘cyber trust’ is becoming a key concern for increasingly discerning citizens. This blog post highlights why insurers must guard their customers' data wisely to maintain their trust.
Infographic: Key data on insurance customers' attitudes to cyber security
Find out the key data on your customers' attitudes towards cyber security to help identify a transparent and effective strategy to retain confidence and trust in your brand.