Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalisation to address it.
Infographic: Four in ten drivers believe they can use the same no claims discount on multiple vehicles
Based on research conducted by LexisNexis Risk Solutions, this infographic highlights the tactics used to mislead motor insurers and why drivers need to be aware of the risks of supplying inaccurate information to their insurance provider.
Download this guide to find five innovative real life use cases for intelligent automation, and see for yourself the possibilities of RPA and AI technologies working together.
Today, financial services firms have an important decision to make: continue down the path of legacy Enterprise Content Management or modernise with a content services platform. This guide explores the eight reasons why you should modernise your existing ECM system.
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
Artificial intelligence promises to transform the insurance industry, but implementing AI technologies to enable touchless claims still has its challenges. This eBook looks at the steps insurers can take to successfully implement AI and make end-to-end touchless claims handling a reality.
Whether you are just starting out with automation, or your current RPA project has stalled, looking in the back office for ‘everyday’ processes is a simple way to reinvigorate your strategy. This starter kit provides advice on how companies can get started with automating back office processes.
What will the cyber landscape look like now that a pandemic has hit? In this article, Elissa Doroff, AXA XL and Billy Gouveia, S-RM, look at the short term and long term cybersecurity trends, before highlighting the steps companies and their employees can take to mitigate the risks.
Insurance core system purchases are critical decisions that carriers must evaluate across several dimensions. This eBook addresses several key questions to ask, and things to look for, while assessing vendor capabilities from a SaaS standpoint.