Claims
483 whitepapers and resources
Claims
Digital claims: Closing the loop from FNOL to settlement
The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable. This article explores how to strike the balance between the benefits of an online and automated claims service, and the need for human intervention.
Holiday from hell - Part one: Flight delays and compensation
Flight delays and cancellations can be incredibly frustrating, often disrupting travel plans and causing significant inconvenience. However, passengers may be entitled to compensation depending on the circumstances. Read this article to find out more.
Brits found to be the most likely nation to insure their pets' lives and least likely to insure their own
The UK leads in pet insurance, with Brits more likely to insure pets than those in Europe or the US. However, only 31% have life insurance, below the global average of 43%. This article examines the statistics and what it means for the pet insurance industry as premiums rise.
Dogflation: Understanding its impact on pet insurance affordability
In 2023, the UK recorded 12 million dogs as pets. The rising cost of owning a dog, dubbed “dogflation”, highlights the increasing expenses of pet care. This article examines the impact of dogflation on the pet insurance industry and how insurers can offer competitive premiums to attract and retain…
Four ways insurers can use AI to defeat disruptor rivals
In this article, Leon Gauhman, co-founder of digital product consultancy Elsewhen, explains how large language models could allow traditional carriers to leapfrog over nimbler insurtech competitors.
How AI is improving pet insurance claims
This article investigates the practical application of artificial intelligence for pet insurance claims.
Making sure insurers aren’t left high and dry with stranded assets
The changes necessary to advance climate action will inevitably accelerate the growth of stranded assets, presenting a risk to companies, shareholders and insurers. This article explores the risk of stranded assets, which affect insurers both in terms of investment and claims.
Why generative AI is a commercial insurance game-changer
Experts will tell you that artificial intelligence is the next big thing to happen to commercial insurance, but that’s only partly correct. This article highlights why artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
Why AI is a critical requirement for an insurer
In this article, Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
Could AI take the heat out of insurance in a changing climate?
In July 2023, the world experienced the warmest global temperature for 125,000 years. Climate change is happening, and it is already impacting all our lives. This article explores why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.