Claims
306 whitepapers and resources
Claims
Machine learning - a progressive solution for claims fraud detection
Fraud is both an ever-present threat and growing opportunity for insurers who haven’t yet shifted to a data-driven detection model. This content highlights two key challenges facing counter-fraud teams and how insurers can leverage machine learning for claims fraud detection.
Global claims survey 2021
To find out what the future holds for claims, Blue Prism worked with Intelligent Insurer to survey over 300 insurance executives. Download this infographic for crucial insights on the future of claims and the emerging technologies impacting insurance.
Improving quote conversion, retention and profitability in the personal lines market
At Insurance Post’s recent roundtable discussion in association with PayPal, an expert panel discussed how personal lines insurers can improve quote conversion, retention and profitability. Download this article for a summary of the discussion and the key points raised.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Digital claims: Why insurers need to grasp the nettle today
The Covid era has exposed the pitfalls of outdated claims platforms and a dependency on hard-coded systems. This blog highlights four key factors which are reshaping the claims landscape and how no code digital claims technology is simultaneously transforming insurers' NPS and cost base.
What does 'good' look like for claims in 2022?
What do customers now expect from insurers when it comes to handling their claims? In this 30-minute webinar, Duck Creek Technologies, Beazley and Insurance Post explore the trends reshaping the claims landscape and how insurers can meet the expectations of claimants in 2022 and beyond.
Spotlight technology: Collaboration and innovation to fill the digital skills gap in insurance
Automating processes in key functional areas such as underwriting and claims is top of mind at insurance organisations right now. This spotlight highlights the benefits of taking a holistic approach to digitisation and how involving teams with process improvement projects can be a game-changer.
Making property claims as simple as one, two… three!
Property claims do not have to be complicated. From eFNOL to claim settlement, there are tried-and-true digital tools that simplify the customer experience, reduce costs, speed up cycle time, and, most importantly, improve customer satisfaction. Download this short blog to find out more.
Delivering successful claims transformation in the London market
This year’s London Market Claims conference brought together claims experts from across the London market value chain for a day of panel discussions and workshops to discuss how we can enable positive change across the market. This report provides a summary of the key themes discussed.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.