Claims
402 whitepapers and resources
Claims
Empathy creates a better claim experience for horse and livestock owners
In this article, Nicole Pidcoe, AIC, Claims Manager – Equine & Livestock for AXA XL, sheds light on the challenges of working in the equine and livestock industry, the expertise needed to deal with a broad set of exposures and why empathy creates a better claim experience for clients.
The truth about employment tribunals
Findings from a BEIS survey highlighted that fewer than half of employment tribunal claimants use a lawyer. In this blog, Lesley Attu, product development manager at ARAG shares her concerns about a lack of access to justice and highlights the value of family and commercial legal expenses insurance.
Insurance at risk: The search for safety in a changing world
As the insurance industry enters a new era, this whitepaper focuses on why insurers must move to a more proactive, customer-centric operating model to protect their policyholders and their own businesses in a post-Covid-19 reality.
Claims processes: The biggest challenge to talent and changing roles in insurance
For the insurance industry the speed of change is arguably greatest within the claims function. This blog sheds light on what the claims department of the future will look like, how existing roles are changing, and the skills challenges and opportunities within the insurance industry.
Legal expenses survey analysis: Beyond the add-on
Coral Insurance, a new specialist legal expenses insurance provider recently sponsored a broker market survey in partnership with Insurance Age. In this article, Coral Insurance’s Will Price discusses why the industry needs a revamped range of modern legal expenses insurance propositions.
Vlog with Martyn Mathews: Underwriting improvements through household claims data insights
In this video, Martyn Mathews, Senior Director of Personal Lines at LexisNexis Risk Solutions highlights how household insurance providers can underwrite with greater certainty by bringing together claims history with other data enrichment factors.
Motor LEI research report
How will products and prices evolve in motor legal expenses insurance after the implementation of the online injury claim portal? This report sheds light on the findings of a joint Insurance Age and Coral Insurance Services survey.
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
Delivering next generation claims operating model for general insurers
With the claims function now the front runner in all large transformation agendas, this whitepaper focuses on the impact of Covid-19 upon the general insurance claims ecosystem and how insurers can deliver the next generation claims operating model.
Maintaining empathy in an era of claims automation
As the industry embraces touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. This webinar focuses on the challenges and opportunities of automating customer engagement within the claims space.