Claims
439 whitepapers and resources
Claims
A whiplash update: The delay and beyond, what is the industry now expecting?
As a result of the pandemic, the UK Government made the decision to delay the implementation of the whiplash reforms in April 2020. In this video, an expert panel focus on the changes in the motor claims landscape since Covid-19; and the latest status of the portal and its impending roll-out.
Covid-19, injury claims and floodgates
In this video, James Shrimpton, Kennedys Law, focuses on the legal basis for Covid-19 infection claims, current medical research, the impact of the pandemic on other injury claims and whether we will see a flood of infection claims.
Beyond the digital journey: Are insurers and customers ready for the next phase of digitalisation and what can we expect?
Pre-Covid, the claims journey witnessed some significant shifts to a digital offering, as insurance companies reacted to a new wave of technology. In this video, AXA, Hiscox, Markel and Verisk discuss the next phase of claims digitalisation and the implications for policyholders.
Insurers turn to tech amid disruption and payouts
In this video, Piers Williams, Insurance Relationship Manager at AutoRek and James Birch, Head of Innovation at Brit Insurance, discuss the challenges insurers are facing and partnerships between insurers and insurtechs in a coronavirus environment.
Creating a company culture of combating fraud
In this video, Aviva, NFU Mutual and RSA discuss the best approaches to creating a strong company-wide culture to tackle fraud, emerging fraud patterns and how to ensure fraud operations stay one step ahead of fraudsters.
The 'desperation effect': Preparing for a rise in customer claims as a result of a Covid-induced economic downturn
As the economy scrambles to recover from the Coronavirus pandemic and ensuing lockdown, what are the anticipated challenges for insurance claims and fraud teams? In this video, Zurich, Kennedys and the Insurance Fraud Bureau discuss what trends are emerging.
Being there for your customer: Claims operations designed for the Covid-era
The sheer volume of claims and concerned customers reaching out for support has put a complex and difficult challenge in front of claims professionals across the insurance sector in 2020. In this video, Home & Legacy, Markel and CILA discuss claims operations designed for the Covid-era.
Claims and fraud in the post-lockdown era: Strategies and steps in the aftermath
The claims and fraud landscape has changed dramatically since the start of the year. In this video, Munich Re, Davies Group and FloodFlash discuss what lessons have been learnt in 2020 and how insurance fraud and claims operations might change in the future as a result of Covid-19.
Benefits of using NLP and AI: An insurers' perspective
It’s estimated that a large global insurer can spend around 4-6 million hours annually on manual document handling. With the demand for AI-driven data ingestion solutions exploding, this content focuses on how insurers can unlock the true potential of AI-based technologies.
What employment claims trends are we likely to see in the coming months?
In this video, Stephen Moore, Partner and Head of Employment at Ashfords LLP talks about the likely influx of employment claims and why they may not all be destined for a tribunal.