Claims
463 whitepapers and resources
Claims
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
Bridging the gap: Solutions for the subsidence skills crisis
Subsidence claims are indisputably on the rise and this trend is unlikely to go into reverse. This content highlights why the insurance market needs to radically rethink how it approaches this complex area of claims and how the industry can address the subsidence skills crisis.
Managing underinsurance risks and valuations
As inflation continues to be an issue across all lines of insurance, this article highlights how brokers can use AI to manage underinsurance risk and valuations.
Trade voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
It’s no secret that getting the claims process right has been – and continues to be – a challenge for the insurance industry. In this article, Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.
Getting started with Gen AI in insurance: Benefits and use cases
From product design and development to underwriting processes and claims management, Gen AI has the potential to reshape the insurance value chain This blog highlights five insurance use cases for Gen AI and how insurers can get started on their journey.
Claiming loyalty: An insight into consumer attitudes towards insurance in the UK
Do customers feel valued by insurance providers or brokers? Love2shop conducted a survey to find out what UK consumers think about insurance and what motivates them. This content sheds light on the key findings including the power of rewards for responsible behaviour.
Ensuring chronic pain doesn’t debilitate insurers
The measurement of pain in any personal injury claim is often difficult given its subjective nature, but a particular challenge arises in claims involving chronic pain conditions. This article highlights why chronic pain claims remain challenging for insurers.
2024 AI handbook for insurance leaders
AI will touch nearly every aspect of insurance - from broker operations to underwriting to risk management to claims processing and beyond. Insurers that adopt AI effectively will have an insurmountable advantage. This handbook is designed to help insurance leaders navigate the new AI territory.
Automated insurance claims processing: How does it work?
With more emerging players entering the insurance market and insurance companies recognising the importance of the digital experience, consumer demands for a connected insurance experience have grown to new heights. This blog highlights why insurers should prioritise automated claims processing.
No substitute for full compensation
February saw the publication of not just one, but two reports making significant proposals for the NHS. This blog sheds light on how the recommendations made could have a profound impact on the future of justice and compensation for people injured through medical treatment or care.