Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
To thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. This content highlights why now is the time to embrace tech-driven opportunities and the steps insurers can take to accelerate transformation.
SS&C Blue Prism surveyed over 500 insurance leaders globally about the key issues impacting the industry, strategic priorities, insurance intelligent automation programs and how they are planning to scale automation in the future. This report sheds light on the key findings.
This eBook focuses on five reasons why digitising and modernising claim payments should be a central focus for any UK insurance organisation that wishes to stay ahead of the curve.
Claims are often the ‘moment of truth’ for the insurance company and the ‘moment that matters’ for the customer. To stay relevant, insurers must provide a personalised trusted customer experience at this point. This eBook focuses on how insurers can offer a customer-centric claims process.
Leveraging data, analytics and automation to transform underwriting operations in the Lloyd's and London market
A recent breakfast briefing explored automatic extraction and enrichment of unstructured pre-bind data to streamline processes and improve underwriting decisions in the London market. This content explores the key themes discussed including areas ripe for automation and looking to the future.
The new digital age has dawned on the London market, and digitalisation is moving ahead at pace as Lloyd’s Syndicates fight for relevancy on the global stage. This content focuses on how artificial intelligence and data transformation can enable the market to make smarter bets on risk selection.
The UK insurance industry is on the verge of a ‘big bang’. Post-Brexit deregulation and digital transformation are reducing red tape, while unblocking innovation and investment. This blog highlights why creating a smarter insurance industry also depends on a parallel revolution in the back-office.
Capgemini’s annual TechnoVision report covers technology trends and their implications for financial services firms. Featuring real-world examples from the insurance market, this report provides insights into how insurers can successfully navigate the business and technology landscape.
Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders
Digital customer service technology is enabling insurers to reinvent how they interact with and support agents and policyholders. This podcast discusses major takeaways from Rick DeLisi’s book he co-authored, ‘Digital customer service: Transforming customer experience for an on-screen world’.