Digital transformation
329 whitepapers and resources
Broker Week: Meeting customer needs in a changing market
As inflation and the cost-of-living crisis bite, insurance customers are more likely to shop around for more competitive deals but also face the risk of underinsurance. This article explores how digital transformation is helping brokers, large and small, meet customer needs in the current market.
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders. This article provides a summary of a recent roundtable discussion, where claims specialists discussed how insurers can keep up the momentum and provide a best-in-class experience for an online claims journey.
Customer experience case study: Wentworth Alexander
To provide its customers with the digital experience they expect, Wentworth Alexander decided to ditch the paper and modernise processes. This video case study highlights how the brokerage leveraged Applied Epic and its suite of integrated cloud-based products to meet its clients’ digital needs.
Broker Week: Digitalising broker efficiency
One of the critical aims of digitalisation is to drive efficiency and productivity in the business, using connected technology to conduct and complete business seamlessly and effectively. So, what can brokers do to achieve this? This article provides some top tips for brokers.
The competitive difference in digital adoption
In this article, Vincent Belloc, vice president, PayPal UK highlights why payments are a critical step in the insurance customer journey and, when done well, can create new opportunities for customer acquisition, increase customer loyalty and drive revenue.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility. This report focuses on the drivers, opportunities and risks shaping the P&C insurance industry.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With the shift towards a customer-centric future, this article focuses on what steps insurers can take to enhance the digital payment journey for policyholders.
Driving innovation in the digital ecosystem of insurance
Read this eBook to learn why insurance brokers need technology that connects all stakeholders in the insurance ecosystem and how your brokerage can tap into the digital ecosystem to make doing business simpler and more intelligent.
Tryg's transformation journey building the largest P&C insurance company in Scandinavia
The Danish insurer Tryg became the largest P&C insurance company in Scandinavia on June 1, 2021, after closing the acquisition of the British insurer RSA Insurance Group plc. In this video, Lars Bonde, group COO explains how Tryg has reached this growth milestone and what lies ahead in its journey.
Broker Week: The dos and don'ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do brokers achieve that goal? And where are brokers most likely to come unstuck? This article investigates.