FCA
102 whitepapers and resources
FCA
Analysis: Dual pricing
This article investigates what changes the industry has seen following January’s dual pricing reforms and if insurers are following the right path on price walking.
Raising the appointed representatives bar
The insurance industry should not kid itself that it has no issues in its use of appointed representatives but, according to specialists, the FCA consultation should not strike fear into well-run businesses. Read this article to find out more.
Price matters but customers deserve more
The price walking ban represents a turning point for the insurance industry. In this article, Vincent Belloc, vice president at PayPal UK discusses the opportunity for insurers to build customer loyalty and competitive advantage through a relentless focus on customer experience.
The end of dual pricing and what it means
Insurance Post and PayPal surveyed home and motor insurance specialists to explore the possible implications of the recent price-walking ban. This content highlights the key findings from the research, how consumer purchasing decisions could change and how the industry might adapt.
Commission vs fees?
The Financial Conduct Authority has implied that it is inevitable fees will replace broker commissions despite wailing, gnashing of teeth and well-intentioned protestations from some in the broker community. Peter Robinson of Prizm Solutions considers the impact of professionalism on the debate.
Survival of the regulatory-fittest
In this article, former FCA insider Michael Sicsic considers how regulatory reform will hit the broker market.
Weighing up the FCA’s consumer duty rules
In this article, compliance experts address what the FCA’s new consumer duty proposals will mean for the insurance sector. Read this content to find out whether the industry is ahead of the curve and if the changes will be value for money.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Remote working - what the FCA expects
The FCA has recently published its expectations for remote and hybrid working within regulated businesses - including insurance brokers. This article explores how Financial Conduct Authority rules could impact on home and hybrid working.