Covid-19 has placed a plethora of challenges on insurers, not only in how they work, but also on how they interact with consumers. This content focuses on what the ‘new normal’ will look like for insurance companies and how they can adapt to succeed in a new environment.
As businesses move to reopen, resuming direct contact with customers and between employees, risks are exacerbated for both employees and customers. This article focuses on how businesses can evaluate and manage operational risks associated with Covid-19, including the risks to workers and customers.
Video: Aviva's Phil Bayles commits his support to helping brokers and their clients get ‘Back to Business’
Whilst the Covid-19 situation continues to evolve, the next stage focusses on the safe return to work for businesses across the UK. In this video, Phil Bayles discusses how the launch of Aviva’s ‘Back to Business’ campaign can help brokers and their clients get back to business.
On 29th May 2020, Rishi Sunak announced what the changes to the Coronavirus Job Retention Scheme will look like and confirmed the deadline for final entrants into the CJRS. This content highlights the details known about the CJRS and the latest developments.
In this article, James Daly, director of Ravenhall Risk solutions, shares his organisation’s business continuity plan and provides insight into how brokers can continue to operate efficiently during an emergency, such as the Covid-19 pandemic, to reduce loss and mitigate business risk.
The Covid-19 outbreak is likely affecting your customers, employees, reputation and your revenue. Designed for brokers, this checklist identifies some of the important steps your business can take now to deal with the coronavirus outbreak.
Insurance leaders responding to the economic impact of Covid-19 face the tough task of balancing customer services with cost reduction targets. With digital technologies set to play a crucial role going forward, this content focuses on how insurers can leverage digital labour to enable resilience.
As the insurance industry continues to tackle day-to-day operational challenges associated with Covid-19, some longer-term trends are starting to emerge. This webinar focuses on EXL's four stages of Covid-19 response and how automation will play a beneficial role in the “Future of Work”.
In light of Covid-19, this content addresses some common questions concerning employees returning to work. Topics covered include: are employees able to return to work; how can employers keep staff safe if they return to work; the employment law implications of returning to work.
The Covid-19 experience and the challenges around operational resilience will change the way insurance companies look at operating models. This content highlights why previous operating model theories should be discarded and the factors insurers need to consider when creating new operating models.