The insurance industry needs to understand the demands of its future customers if it is to meet their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out.
Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
In the face of more frequent and more costly natural disasters, there is growing pressure on CFOs to understand their exposure and mitigate risk. Discover key research undertaken by FM Global and how the ROI of resilience is helping CFOs to invest in their company’s future.
Ransomware is proving to be a profitable endeavour for cyber criminals. It is also what is fuelling a newer trend: the business of offering management of ransomware attacks, or Ransomware-as-a-Service. This article sheds light on this latest trend and how organisations can mitigate their exposure.
All aspects of the insurance industry are being disrupted, requiring new digital strategies and IT architectures. This playbook outlines how insurance companies must evolve their delivery architectures to meet the demands of their users, reduce risk and meet regulatory compliance.
Climate change is gathering pace and while global leaders try to stem its impact and arrest its advance, companies must identify and manage their developing risks in the here and now.
A relatively new type of ransomware, LockerGoga, is now plaguing the industrial and manufacturing sector. In this article, Tara Nayak, cyber claims specialist at AXA XL highlights the scale of this threat, the potential implications and how businesses can reduce the impact of a ransomware attack.
The road to reform on the personal injury discount rate has been long and winding but Deborah Newberry, head of corporate and public affairs at global law firm Kennedys, suggests with the strict timetable in the law there is a light at the end of this tunnel.
In this whitepaper we describe the main challenges insurance brokerages are likely to face when integrating a merger or acquisition and outline how technology can help.
With the International Financial Reporting Standard (IFRS 17), due to come into effect in 2022, insurers are facing the most significant change to insurance accounting requirements in over 20 years. This article highlights how data can help insurers with IFRS 17 regulatory compliance reporting.