IT and Software Support
75 whitepapers and resources
IT and Software Support
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Pushing back on payments fraud
One of the most common fraud vectors today and greatest vulnerabilities is push payments, with APP fraud losses totalling £354.3 million in 2018. This whitepaper sheds light on the emergence of APP fraud and how technology can counter the rising risk in push payments.
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
White list - is your glass half full?
As insurers continue to explore new ways to fight fraud, one thing they might consider is turning the models for identifying fraudulent claims on their head. This blog looks at how insurers could apply more intelligent white-listing of customers in order to speed up the fraud investigation process.
Car insurance today
With advancements in the InsureTech space, there are many new opportunities opening up to motor insurance providers which can more accurately calculate risk and streamline claims processes leading to lower premiums. This article sheds light on the latest trends which are re-shaping motor insurance.
Taking the pain out of claims
For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.
Case study: Liberty Mutual insures paperless future with Alfresco Content Services on AWS
This case study looks at how Alfresco Content Services helped Liberty Mutual to digitise its Global Specialty business unit operations and the payoff is huge. The organisation expects to save $21 million over five years thanks to a massive reduction in paper, printing, and document storage costs.
Is device the missing piece in your fraud puzzle?
As fraud experts examine the current trends & impacts of insurance fraud, device data is becoming a vital piece of the puzzle in a world full of compromised credentials. Based on insights from a recent panel discussion, this report looks at how you can overcome insurance fraud in the digital age.