IT and Software Support
220 whitepapers and resources
IT and Software Support
Elevating the customer claims experience with generative AI
Customer experience is essential for overall attraction and retention and insurers must innovate to keep up with evolving customer needs. This content considers how generative AI can improve insurance customer experience within the claims process, by providing a faster, more personalised service.
All things digital
ARAG has made considerable investments to stay at the very forefront of digital legal services. One of the most significant advances has been the creation of the next generation of the ARAG Legal Services website. This blog highlights the key features for policyholders.
Mitigating the impacts of economic uncertainty using artificial intelligence
Insurers are not immune to the conditions driving uncertainty in our economy. They can, however, take real steps to ensure their business is protected from many of those risks. This content highlights how insurers can leverage artificial intelligence to mitigate the impacts of economic uncertainty.
Eight types of errors and omissions claims
In this article, Coalition's technology errors & omissions department shares eight examples of professional risks and how they could result in claims.
Infographic: Policyholders want a superior claims experience
This infographic sheds light on policyholder feedback about their claims experiences, the factors influencing claims satisfaction levels and why insurers are turning to multi-party communication hubs to raise claims satisfaction scores.
CUE: How to boost fraud prevention
Since 1994, the Claims and Underwriting Exchange (CUE) has helped insurers verify an individual’s household, motor or personal injury claims history. This content sheds light on how insurers can maximise the power of CUE to help combat fraud.
Intelligent communication platforms spur all-round improvements in claims performance
This blog highlights how intelligent communication platforms can drive noticeable improvements in claims performance and ensure insureds receive the personalisation that will make them loyal customers for years to come.
AI integrated underwriting and claims solutions
Gradient AI and Duck Creek offer integrated underwriting and claims management solutions that combine Gradient AI’s state-of-the art AI solutions with Duck Creek’s industry leading policy and claims products in the cloud. Read this product guide to find out more about the key benefits for insurers.
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling. This blog highlights eight ways to improve claims management.
Future of insurance claims is a 'data first' approach
There is little doubt the insurance industry will need to adopt a ‘data first’ approach to provide effective claims management processes in the future. This blog highlights why putting data first may take a change in mindset and the importance of taking a holistic approach to claims assessments.