IT and Software Support
118 whitepapers and resources
IT and Software Support
Beyond the digital journey: Are insurers and customers ready for the next phase of digitalisation and what can we expect?
Pre-Covid, the claims journey witnessed some significant shifts to a digital offering, as insurance companies reacted to a new wave of technology. In this video, AXA, Hiscox, Markel and Verisk discuss the next phase of claims digitalisation and the implications for policyholders.
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
The key technologies to revolutionise claims operations
In this video, an expert panel discuss the key technologies which are reshaping claims operations and the barriers preventing wider adoption across the industry.
Developing the claims operation of the future
It could be argued that of all the aspects of an insurance business, the claims function is experiencing the biggest change. Watch this video to find out more about the specific technologies driving future claims operations and what this means for the customer claims journey.
Podcast: How to generate bottom line savings with insurance fraud detection
One of the most effective uses of data and analytics in insurance is to prevent fraud both at the point of underwriting and from claims. In this podcast, Jeroen Morrenhof, CEO and co-founder of FRISS discusses how identifying potential fraud creates savings direct to the bottom line for insurers.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.
Claims workplan in 60 seconds
This short video explains how Guidewire can help insurers determine the most effective workplan for each claim and ensure that claims are handled in the best possible way every time.
Video: Optimising claims outcomes in 60 seconds
How can insurers ensure that individual claims are managed optimally? This video highlights how Guidewire Smart Core embeds real time analytics directly into insurers’ claims workflows to improve performance.
Unlocking the value of touchless claims
It’s no secret that the claims process is inherently fragmented and complex. Watch this webinar to find out how the industry defines “touchless claims” and how insurance companies can implement claims automation to improve both the claims process and customer outcomes.
Thwarting Covid-19 claims fraud
History has proven that times of economic crisis see a huge increase in insurance fraud across most lines of business. This content provides some specific examples of insurance fraud which are on the rise and how insurers can make use of advanced analytics to stay one step ahead of fraudsters.