IT and Software Support
36 whitepapers and resources
IT and Software Support
Case study: Claims and risk management software
Effective analysis of risk and claims data is essential for any insurance provider. Comprising five case studies, this paper looks at how separate insurers including QBE, MS Amlin and RSA were able to achieve a holistic, real-time view of key information by leveraging Software Solved’s solutions.
Case study: Claims adjustments with Pega Robotic Automation
This case study focuses on how a prominent health insurer in the United States implemented robotic automation in order to transform its claims processes. The case study highlights the key business challenges that needed to be overcome and the benefits achieved following automation.
Using advanced analytics to identify fraud in property and casualty insurance
In the property and casualty sector alone, insurance fraud related losses are estimated to be over £20 billion per year. This paper is dedicated to demonstrate how and why advanced analytics can assist in identifying and decreasing the number of fraudulent claims.
Video: Personal lines, claims and technology
In this video, Coplus director Jason Tripp talks to Insurance Age about how technology is changing personal lines claims and outlines the importance of a smooth claims process.
Deep, rich and meaningful – Insurers see data and analytics transforming their business
LexisNexis Risk Solutions released a comprehensive study on how digitisation is affecting the UK insurance market today. Based on the research, this whitepaper examines differing attitudes between personal lines motor and home insurers towards data enrichment.
Claims transformation: How digital B2B payments can help insurers drive profits and reduce risk
Digital change is sweeping through the entire insurance industry, with the claims payment process also ripe for a digital overhaul. This report sheds light on the opportunities presented by digital transformation in the claims payment space.
All the facts you need to implement digital claims payments
B2B payments processing is undergoing change. So, the sooner insurers are confident in the benefits of digital claims payments, the faster revenue improvements can be delivered. Read the Optal guide to digital payments and discover how our secure digital platform embraces new ways to pay.
Case study: Zurich UK launches claims transformation with Guidewire
Like many large insurers, Zurich UK’s growth led to a complex IT architecture made up of disparate legacy systems, with claims handlers working on 10 separate systems. This case study looks at how Zurich used Guidewire’s ClaimCenter® as a launch pad for an overarching claims transformation.
A data driven approach to claims implementation
Data provides insurers with a 360-degree view of the customer and drives real-time business decisions. So why is it not also driving the strategy for implementing claims applications? This blog post highlights how insurers can reap the benefits of a data driven approach to claims implementation.
Tackling noise induced hearing loss claims
February 2016 saw the first ‘fundamentally dishonest’ ruling made in relation to a noise induced hearing loss [NIHL] claim. This article highlights the significance of the ruling and offers three top tips for insurers interrogating data related to NIHL claims.