IT and Software Support
126 whitepapers and resources
IT and Software Support
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Issue brief: Straight through claims processing
Traditional approaches to claims handling are falling short due to manual processes, the ‘greying of the industry’ and customers demanding fast turnaround times. This content highlights why many insurers are looking to ‘straight through processing’ (STP) as a means to address these concerns.
Issue brief: Claims leakage
Claims leakage is the difference between what an insurer actually spent to settle a claim and what they should have spent. This content highlights the main causes of claims leakage, areas where claims leakage is most likely to occur and how insurers can proactively address the early warning signs.
Issue brief: Virtual claims handling
Virtual claims handling is the process by which a customer or vendor captures damage via photos or streaming video, then uploads those images to their insurer, where an adjuster conducts the assessment remotely. This content outlines three key benefits associated with virtual claims handling.
How to improve claims management by creating better connections with intelligent automation
To transform the claims process from end-to-end, insurers need to consider how each step in the handling process could be connected more efficiently to move the claim towards settlement faster. This blog focuses on how insurers can improve claims management by leveraging intelligent automation.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
Claims processing improvements - What's left to do?
Improvements made to the insurance claims process can come to a screeching halt if, at the end of the process, the claimant still has to wait for a paper check in the mail. This blog highlights the valuable reasons to migrate away from paper checks in order to improve the claims payment process.
Intelligent fraud detection
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. This content sheds light on the latest developments and how the insurance industry is harnessing the latest technologies to aid the fight against fraud.
Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. This whitepaper focuses on how insurers can manage claims surges in the digital age by effectively using technology to complement frontline claims staff.
Claiming the full benefits of intelligent automation in insurance
Many insurers are now adopting automation to streamline processes, but only a few have gone beyond their initial use cases and discovered the real potential of automation. This white paper looks at the specific areas in which an insurance company can reap the most benefits from automation.