IT and Software Support
49 whitepapers and resources
IT and Software Support
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Case study: The AA Insurance prosecutes a ghost broking fraud ring
To find out why 83 new motor insurance policies were being cancelled as soon as they were opened, AA Insurance leveraged iovation’s fraud prevention service and insight from the Fraud Force Community to piece together a sophisticated ghost broking ring. Download this case study to find out more.
Insurance reconciliation research
Out-dated and manually intensive collection and reconciliation systems have a stranglehold on the insurance sector, stopping companies from getting any satisfaction from the moving feast of payments. This whitepaper sheds light on how the industry is managing this financial merry-go-round.
Insurance spotlight video: How can insurers digitise the claims journey?
Insurers are facing a number of challenges, forcing them to do more with less. Digital transformation is key but stops at claims payments, however this is set to change. Watch this video to find out how insurers can digitise the end of the claims journey by optimising processes.
Three reasons why insurers choose Optal for B2B payments
In the quest to reduce costs and become more efficient through digital technologies, supplier payments is an area often overlooked within insurance. This guide highlights three reasons why global insurers are choosing Optal to optimise their payment processes and strip out hidden inefficiencies.
Video: CRIF's Sara Costantini on improving fraud detection in commercial lines
In this video, Sara Costantini, director at CRIF Decision Solutions, discusses the topic of fraud in the commercial space with Post commissioning editor Cecile Brisson.
Commercial insurance fraud: Closing the gap
Closing the gap between the commercial and personal lines insurance sectors in the battle against fraud is a growing priority. Based on in-depth research, this spotlight focuses on the commercial areas most susceptible to fraud and how commercial insurers can proactively tackle fraud.
VAN added value stories: Garage repair owner's story
Insurers spend millions of pounds every year with garages on vehicle repairs. This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to pay any suppliers and help ensure that the repair process runs smoothly.
VAN added value stories: Claims director/manager
Claims directors at insurance companies may find themselves presented with numerous challenges when it comes to making B2B payments related to claims. This short guide highlights how Optal’s Virtual Account Numbers (VANs) offer a solution to the challenges faced by senior claims professionals.
Future-proofing claims for the digital age
Post, in association with MarkLogic, brought together representatives from the claims arena to address how digital processes can transform the way claims are handled. Download this article for a summary of the recent roundtable discussion and the key points raised.