IT and Software Support
42 whitepapers and resources
IT and Software Support
VAN added value stories: Garage repair owner's story
Insurers spend millions of pounds every year with garages on vehicle repairs. This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to pay any suppliers and help ensure that the repair process runs smoothly.
VAN added value stories: Claims director/manager
Claims directors at insurance companies may find themselves presented with numerous challenges when it comes to making B2B payments related to claims. This short guide highlights how Optal’s Virtual Account Numbers (VANs) offer a solution to the challenges faced by senior claims professionals.
Future-proofing claims for the digital age
Post, in association with MarkLogic, brought together representatives from the claims arena to address how digital processes can transform the way claims are handled. Download this article for a summary of the recent roundtable discussion and the key points raised.
A calm before and after the storm: Insurers doing more than processing claims
In 2017, the United States experienced 16 weather and climate disasters, each with losses exceeding $1 billion. In this blog post, Guidewire’s Carrie Burns outlines how technology advancements are helping insurers to respond faster than ever to customers during and after natural disasters.
Leveraging artificial intelligence for automatic image analysis to validate claims
This short article focuses on three types of artificial intelligence that can be leveraged by insurance companies to analyse images in a STP environment in order to validate claims and check for fraud.
Come the data revolution: Predictive analytics and the future of insurance
In this blog post, Keith Stonell, Managing director of EMEA at Guidewire looks at how insurers are transforming the industry by investing in predictive analytics and machine learning to improve customer experience, whilst cutting claims handling time and costs, and eliminating fraud.
Case study: Claims and risk management software
Effective analysis of risk and claims data is essential for any insurance provider. Comprising five case studies, this paper looks at how separate insurers including QBE, MS Amlin and RSA were able to achieve a holistic, real-time view of key information by leveraging Software Solved’s solutions.
Case study: Claims adjustments with Pega Robotic Automation
This case study focuses on how a prominent health insurer in the United States implemented robotic automation in order to transform its claims processes. The case study highlights the key business challenges that needed to be overcome and the benefits achieved following automation.
Using advanced analytics to identify fraud in property and casualty insurance
In the property and casualty sector alone, insurance fraud related losses are estimated to be over £20 billion per year. This paper is dedicated to demonstrate how and why advanced analytics can assist in identifying and decreasing the number of fraudulent claims.
Video: Personal lines, claims and technology
In this video, Coplus director Jason Tripp talks to Insurance Age about how technology is changing personal lines claims and outlines the importance of a smooth claims process.