The Insurance Fraud Bureau reported one insurance scam every minute in the UK during the pandemic. This content sheds light on the rise of the pandemic fraudster, the new challenges facing counter-fraud teams and what insurers can do now to win the fight against fraud.
With insurance evolving at an unrivalled pace, the nature, frequency and severity of risk has changed. This spotlight focuses on how insurers can adapt quickly to this new environment by leveraging smart loop analytics to make ‘brilliant’ decisions.
Many critical functions of the insurance industry including claims, billing and underwriting have become automated and highly reliant on software solutions. To help insurers sort through the seemingly endless possibilities, this blog sheds light on the leading insurance software solutions for 2021.
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
Insurers are sitting on a gold mine of claims data with the potential to improve combined ratios and lower policyholder attrition. This content highlights the importance of investing in the tools necessary to connect the dots between policy characteristics, exposure details and granular claims data.
This whitepaper analyses the claims function using all lenses to identify opportunities for claims indemnity spend reduction. Topics covered include: optimising the claims value chain; engaging the right people; leveraging advanced analytics; a framework for prioritising new initiatives.
The claims function remains a critical moment of truth in the insurance value chain. This content focuses on why digitising the claims function holds tremendous potential for insurance companies and three key levers that need to be brought together to build a next-generation claims model.
The importance of claims in the insurance customer experience has meant that it’s often a leader when it comes to introducing new technology. This webinar discusses how claims innovations can impact other areas within an insurance company and drive company-wide transformation.
This video provides information on Guidewire’s vision for leveraging intelligent automation technologies to reimagine the claims process through touchless claims handling that dramatically reduces costs while optimising customer claims experiences.