IT and Software Support
109 whitepapers and resources
IT and Software Support
Case study: Enterprise automation saves an insurer millions
EXL helped a leading insurance company achieve an end-to-end claims transformation leveraging RPA, data analytics and a claims center of excellence. Download this case study to find out how the insurer saved $21M of potential fraud and reduced average claims processing times by 40%.
Maintaining empathy in an era of claims automation
As the industry embraces touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. This webinar focuses on the challenges and opportunities of automating customer engagement within the claims space.
The future of claims processing is here ... are you ready?
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
Finding the value: The role of Communisis Ai in streamlining the insurance claims process
Analysing large volumes of unstructured, human-generated content can make the insurance claims process both time consuming and costly. Watch this video to discover how Communisis Ai is helping firms to reduce manual effort and quickly direct complex or potentially fraudulent claims to human agents.
FRISS customer story: Malta Insurance Association
This case study sheds light on how the Malta Insurance Association collaborated with FRISS to provide its members with a platform to share knowledge, potential fraud incidents and claims history. The platform’s adoption also resulted in a major fraud network being uncovered.
Why broken claims processes are breaking your bottom line (and how you can fix it)
Developed for insurance executives who are concerned about their ability to react to the changing world of claims processing, this guide focuses on why traditional claims processing is not meeting the needs of the insured and how claims processing is making use of modern technologies to evolve.
FRISS customer story: UNIQA Insurance Group AG
UNIQA Group is one of the leading insurance groups in Austria and Central and Eastern Europe. This case study looks at how UNIQA Group leveraged the FRISS Solution for automated claims fraud detection to achieve total fraud savings of €18.4 million within the first two years of being live.
How adding authorised media to the claims process prevents fraud and saves costs
In this content, Wouter Joosse, product manager at FRISS focuses on how insurers can leverage authorised media such as photo and video materials in the claims handling process in order to prevent fraud, save costs and speed up the process.
Intelligent fraud detection
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. This content sheds light on the latest developments and how the insurance industry is harnessing the latest technologies to aid the fight against fraud.
Best practice guide: Essential steps to digitising and transforming your claims process
Claims content is a growing struggle for insurers as front-line claims teams tackle the skyrocketing volume of digital media. This best practice guide provides advice to specialists on how to tame claims content chaos and the technologies available to help insurers transform their claims processes.