Aviva is one of the largest and most recognised UK insurance brands, with more than 320 years of heritage. As a composite insurer, we can provide customers with a wide range of insurance and savings products - from commercial and personal lines to health insurance and pensions, investments and asset management. Using technology and our expertise we try to prevent bad things from happening to our customers in the first place, helping our 33 million customers defy uncertainty and look to the future with confidence. We are the only large scale, multi-line insurer in the UK, our home market. We also have a strong presence in selected markets in Europe, North America and South-East Asia. We focus on markets where we can achieve scale, profitability and competitive advantage.
Watch this video to find out more about Aviva’s in-house capabilities when it comes to claims. From desk surveyors and engineers to key centres of excellence, the Aviva claims teams look to understand each and every customer so their claims service can suit their individual needs.
Mid-market sized clients often don’t have the same resource and infrastructures as the larger corporates do to be able to manage claims. Aviva’s Mid-Market claims relationship management team are there to fill that gap. Watch this video to find out more.
Aviva’s dedicated mid-market claims relationship managers work with you to understand your client’s needs to tailor a claims proposition around them, focusing on reducing claims frequency, preventing future losses and mitigating against the unavoidable. Find out more from the team in this video.
Schemes have the potential to be a fantastic opportunity for brokers, however this outsourced world of insurers and brokers working together has strict regulation and compliance requirements. This article focuses on how brokers and insurers can navigate the complex world of scheme compliance.
If you're the expert in your field, a Delegated Authority scheme with a trusted insurer might be an opportunity to diversify your brokerage. In this video, Aviva’s Scheme partner Wrightsure discuss how they’ve worked with the insurer to develop their niche Art and Theatre scheme.
A scheme gives brokers the opportunity to make the most of their specialist expertise. In this video, Aviva Scheme partner, Aston Lark, discuss how they’ve worked in partnership with the insurer to develop and grow their bespoke Film and Media scheme.
Technology and staff investment are key to delivering great commercial claims service. Victoria Keating, claims relationship management lead at Aviva focuses on why insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise.
Are commercial insurers delivering on claims service? To find out what brokers think of commercial claims handling, Post and Aviva carried out some extensive research. In this special report, Sam Barrett reflects on the results that highlight insurers have some way to go to meet their expectations.
Aviva’s Domini Bucknell discusses the increasing trends in mid-market businesses investing in technology, which can mean improvements to the running of their businesses but also increased risks.
Claims will always be the cornerstone of any large insurer, but Aviva believe in going the extra mile. This short video featuring Patrick Tiernan, Chris Hughes and Shaun Lemmon from Aviva GCS alongside Bibby Distribution and Aon demonstrates what this really means in practice. #AvivaClaims