Aviva is one of the largest and most recognised UK insurance brands, with more than 320 years of heritage. As a composite insurer, we can provide customers with a wide range of insurance and savings products - from commercial and personal lines to health insurance and pensions, investments and asset management. Using technology and our expertise we try to prevent bad things from happening to our customers in the first place, helping our 33 million customers defy uncertainty and look to the future with confidence. We are the only large scale, multi-line insurer in the UK, our home market. We also have a strong presence in selected markets in Europe, North America and South-East Asia. We focus on markets where we can achieve scale, profitability and competitive advantage.
In this short video, Victoria Keating, claims relationship manager lead at Aviva discusses how her team work closely with customers to help ensure they can defend against spurious claims.
Water leaks can cause untold damage and disruption commercially – accounting for approximately a third of all claims by value. Produced by the Aviva Risk Management Solutions team, this guide to water damage provides advice on how to prevent and minimise the impact of water damage incidents.
In this video, Vanessa Millar, claims relationship manager at Aviva discusses how her team can support clients when it comes to escape of water claims by looking at claims MI data, and working closely with their risk prevention colleagues to implement strategies which help to avoid future losses.
In September, Aviva hosted its first mock trial for staff, brokers and clients to watch a claim case scenario in court. This video provides insights into how risk and claims professionals can prepare appropriately before a claim arises and the importance of record keeping in the case of a claim.
Watch this video to find out more about Aviva’s in-house capabilities when it comes to claims. From desk surveyors and engineers to key centres of excellence, the Aviva claims teams look to understand each and every customer so their claims service can suit their individual needs.
Mid-market sized clients often don’t have the same resource and infrastructures as the larger corporates do to be able to manage claims. Aviva’s Mid-Market claims relationship management team are there to fill that gap. Watch this video to find out more.
Aviva’s dedicated mid-market claims relationship managers work with you to understand your client’s needs to tailor a claims proposition around them, focusing on reducing claims frequency, preventing future losses and mitigating against the unavoidable. Find out more from the team in this video.
Schemes have the potential to be a fantastic opportunity for brokers, however this outsourced world of insurers and brokers working together has strict regulation and compliance requirements. This article focuses on how brokers and insurers can navigate the complex world of scheme compliance.
If you're the expert in your field, a Delegated Authority scheme with a trusted insurer might be an opportunity to diversify your brokerage. In this video, Aviva’s Scheme partner Wrightsure discuss how they’ve worked with the insurer to develop their niche Art and Theatre scheme.
A scheme gives brokers the opportunity to make the most of their specialist expertise. In this video, Aviva Scheme partner, Aston Lark, discuss how they’ve worked in partnership with the insurer to develop and grow their bespoke Film and Media scheme.