This short report shines a light on what the public thinks about technology in the civil justice system, especially where insurance claims are concerned.
EXL’s research on UK insurers reveals a strong positive relation between the earned media value of the social media buzz, brand consideration and market share. This article looks at what digital transformation means for UK insurers’ marketing functions and how they engage with consumers.
This whitepaper explores the “need for speed” within the insurance market and how the speed of change across all industries is demanding a new approach to delighting customers and growing revenue.
In order to offer the right advice to customers on which insurance product best suits their needs, it’s essential that brokers understand the star ratings that define the insurance market. This guide explains the difference between Defaqto’s star ratings, allowing brokers to provide valuable advice.
EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations.
Four years ago, Majesco’s research revealed a gap between insurers knowing and recognising changes in the industry, but not planning and responding rapidly enough. To find out where we are now, Majesco’s latest Strategic priorities survey results provide a strategic lens into the industry.
Curing consumer scepticism with technology and education: Why motor insurance providers must make better use of data to demonstrate value and reward loyalty
This research report demonstrates that there are opportunities for motor insurance providers to safeguard and grow market share by using technology to improve pricing accuracy and competitiveness; and to appeal to consumers’ expectations that any loyalty they show to a provider should be recognised.
The time for denial of the digital age of insurance is over. The call to action is simple: it’s time for brokers to seize the opportunity of digital transformation. This eBook focuses on five reasons why your brokerage should be digital.
Find out the key data on your customers' attitudes towards cyber security to help identify a transparent and effective strategy to retain confidence and trust in your brand.
This is Insurance Europe's annual Key Facts publication, which includes data on the European insurance industry for 2018. Topics covered: European insurance in the world; European premiums, claims and benefits paid; insurers’ investment portfolio; companies and employees; distribution channels.