Artificial intelligence (AI) will change the face of the insurance industry. This report explores the rise of AI across the industry, the use cases that will revolutionise claims and underwriting, and how insurers can overcome the challenges when implementing this game-changing technology.
The insurance technology landscape is developing rapidly. Based on research conducted by Duck Creek Technologies, this report focuses on the current technology challenges facing European insurance businesses and the impact of technology upgrades on day-to-day business activities.
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.
Artificial Intelligence is coming of age, quickly moving from the pages of science fiction novels to customer interactions and back office operations of organisations. This paper explores the best practices of an AI orchestration to ensure humans and machines can work side-by-side as peers.
Floods remain highly destructive and are expected to become even more frequent and intense. AXA XL has partnered with the Cambridge Centre for Risk Studies to examine over 100 catastrophes. This article sheds light on the research project and the role played by re/insurance solutions.
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
The next generations and insurance: Understanding buying behaviours and preferences of younger adults
The face of the insurance customer is changing. Applied partnered with ORC International to conduct a survey on what Millennials and Gen Z adults are looking for in their insurance providers. Read this report for insight into the insurance buying behaviours and preferences of these two generations.
This annual report includes exclusive insights about the state of financial marketing today and where it may be tomorrow. More importantly, this research provides the foundation for financial marketers to embrace change, take risks and disrupt themselves.
Are commercial insurers delivering on claims service? To find out what brokers think of commercial claims handling, Post and Aviva carried out some extensive research. In this special report, Sam Barrett reflects on the results that highlight insurers have some way to go to meet their expectations.
Thirty percent of consumers use at least one connected home technology device, with consumers placing a relatively high degree of trust in a recommendation from a home insurance provider to adopt connected home technology. This infographic illustrates the biggest influences for purchasing a device.