This whitepaper explores the “need for speed” within the insurance market and how the speed of change across all industries is demanding a new approach to delighting customers and growing revenue.
In order to offer the right advice to customers on which insurance product best suits their needs, it’s essential that brokers understand the star ratings that define the insurance market. This guide explains the difference between Defaqto’s star ratings, allowing brokers to provide valuable advice.
Curing consumer scepticism with technology and education: Why motor insurance providers must make better use of data to demonstrate value and reward loyalty
This research report demonstrates that there are opportunities for motor insurance providers to safeguard and grow market share by using technology to improve pricing accuracy and competitiveness; and to appeal to consumers’ expectations that any loyalty they show to a provider should be recognised.
Find out the key data on your customers' attitudes towards cyber security to help identify a transparent and effective strategy to retain confidence and trust in your brand.
This is Insurance Europe's annual Key Facts publication, which includes data on the European insurance industry for 2018. Topics covered: European insurance in the world; European premiums, claims and benefits paid; insurers’ investment portfolio; companies and employees; distribution channels.
90% of personal motor insurers using contributory databases find them either very useful or extremely useful and feel contributory databases could be better used. Based on research conducted by LexisNexis, this infographic illustrates the views of personal motor insurers towards contributory data.
Renewable energy sources are becoming more widely used within the UK and so there's a need to address what insurance is required for the installations. In this white paper, we evaluate four types of renewable power and peer into what might lie in the future for renewable energy generation.
Post, in association with Fujitsu, invited 11 industry experts to discuss what the personal lines insurer of the future might look like, and how the relationship between consumer and insurer may change. Download this article for a summary of the roundtable discussion.
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Today’s insurance customers demand more but the good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world class seamless experience. This whitepaper focuses on the benefits insurers can achieve by enhancing their digital capabilities.