Business Intelligence
161 whitepapers and resources
Business Intelligence
Banking on banks 2025: A decade of transformation in financial services
Based on the findings of a dual-perspective survey conducted on behalf of CRIF, this report explores a decade of industry transformation through the eyes of both consumers and financial experts, offering unique insights into the evolving financial landscape of the banking and insurance sectors.
Infographic: UK pet insurance facts 2025
According to the latest ABI figures, 4.6 million pets are now insured in the UK with pet claims incurred totalling £1.23 billion in 2024. This infographic outlines the latest trends, opportunities and growth drivers for pet insurance.
Innovating insurance with persona-based insights and tools
Insurers face growing pressure to deliver smarter, personalised, data-driven experiences to relevant personas including brokers, customers and employers. This blog highlights how insurers can leverage persona-based insights and tools to elevate customer satisfaction and maintain a competitive edge.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative. This whitepaper explores how insurers can unlock the power of advanced analytics to mitigate risks, streamline operations and enhance customer satisfaction.
Transforming the insurance industry with process intelligence
To truly become data-driven, insurers need solutions that make it easy to transform raw information into insights that lead to action. This blog highlights how insurers can leverage process intelligence to optimise key processes across claims management, underwriting and customer service.
State of the pet insurance market revealed
The number of pet insurance providers has fallen with fewer insurance brands selling cat and dog insurance cover than there were 10 years ago. While the overall number of pet insurance providers has been decreasing, this article explores how the number of policies available has risen significantly.
Why generative AI is a commercial insurance game-changer
Experts will tell you that artificial intelligence is the next big thing to happen to commercial insurance, but that’s only partly correct. This article highlights why artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
Why customer satisfaction in general insurance is plummeting
The article looks into the latest Institute of Customer Service report, in which customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008.
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
Claiming loyalty: An insight into consumer attitudes towards insurance in the UK
Do customers feel valued by insurance providers or brokers? Love2shop conducted a survey to find out what UK consumers think about insurance and what motivates them. This content sheds light on the key findings including the power of rewards for responsible behaviour.