Results from the Global consumer insurance insights survey revealed that consumers from the UK and Republic of Ireland are least likely to have interacted with their insurer over the course of a year compared to the global market. This short blog highlights the opportunities to change this.
Based on feedback from 2,000 insurance consumers from around the world, this whitepaper sheds light on what P&C insurers are doing well, consumer buying preferences and five central calls to action for the insurance market to take in 2022.
Listening to consumers is the most direct way of getting specific feedback – not just about their problems and challenges, but what they like about your products too. This blog highlights why the best insurance businesses are the best listeners and why claims communication is critical.
Results from the Global consumer insurance insights survey offer tantalising insights for insurers looking to hone in on consumer needs. With consumers showing strong interest in innovative add-on products and usage-based insurance, this blog highlights the opportunities for insurers.
The results are in and the analysis has taken place. In this blog, Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, highlights the calls to action for insurers, brokers and third parties following the Global consumer insurance insights survey.
Duck Creek Technologies asked 2,000 global insurance consumers what they feel insurers are doing well, what their buying preferences are, and in what areas the industry can improve. This infographic highlights strategic opportunities for insurers aspiring to provide the best customer experience.
Data, and the way data is used, is arguably the most critical factor in how well an insurer meets customer expectations and improves overall process. This blog focuses on eight ways business intelligence is transforming the insurance ecosystem.
“Social inflation” is responsible for driving up the cost of claims across a range of lines, ultimately affecting insurers’ profitability. This blog sheds light on what social inflation is and why it’s a growing problem today for insurers.
A large number of policyholders in our LexisNexis Risk Solutions research continue to express cynicism or dissatisfaction with the insurance claims process. This blog highlights some of the key findings including the relationship between insurance claims experience and loyalty.
Remaining competitive and profitable when there are multiple disruptive factors requires a full understanding of the impact on the insurance business, and where you can apply advanced analytics techniques. This blog highlights three approaches for embedding analytics in insurance processes.