Insurers that want to thrive in today’s global business landscape don’t have to go it alone. This content explores how insurance providers of any size can leverage cloud data platforms to build foundational data and analytics capabilities in order to confidently and profitably move forward.
The 2023 Global consumer insurance insights survey reveals strong demand from global consumers for humanised insurance purchasing, switching and communication experiences through digital channels. This blog highlights some of the key findings from Duck Creek Technologies’ latest research.
This workbook is designed to give insurers the opportunity to develop a plan to create humanised experiences. By completing the workbook, you will gain insight into both where your customer experience is at its best, and where your customer experience is letting the customer down.
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.
Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting. This blog sheds light on the power of prescriptive analytics and how it might be used in an insurance setting.
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering. This blog reflects on the feedback provided by pet insurance buyers and the opportunities for pet insurers to meet customers' needs.
Exclusive research for Insurance Age by Consumer Intelligence has revealed another fall in the public’s trust in the insurance industry. This article sheds light on the survey results, how consumer sentiment is changing and why experts can see a route to a brighter future.
After three years of uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle. This report sheds light on the key findings from Salesforce’s global survey of financial services customers and how to leverage automation to keep customers happy and loyal.
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.