This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.
Covid-19 will reset the way people approach the financial wellness of their family and one of the expected trends is a surge in demand for life insurance products. This content highlights both the opportunities and challenges for life insurers.
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
The FCA conducted a thematic review to assess how firms were operating their investment-based life insurance product closed-books and to determine if they were treating their closed-book customers fairly. This paper sets out how the FCA conducted its review, key findings and expectations for firms.
Should the Government exploit the success of auto-enrolment by increasing savings amounts or extending it to include life and protection insurance? In this CII Thinkpiece, Nick Hurman, FCII Chartered Insurer explores the issues.