Staying compliant and keeping customers’ data safe must be a top priority for all insurers. This blog provides a breakdown of some of the most important global legislation that will impact insurance operations, and the steps insurers can take to protect data privacy.
At FOIL’s recent roundtable, three experts provided their views on the Brexit landscape as far as motor insurance law is concerned. This summary looks at the concerns expressed by the speakers and what they believe the current position to be.
Combined with the backdrop of the GDPR regulatory environment, the cyber landscape is also rapidly evolving with criminals becoming ever more sophisticated. This content looks at how SMEs can reduce the risk of a cyber-attack and shares five top tips from the National Cyber Security Centre.
In 2019, the UK’s Information Commissioner’s Office issued fines of £183M to British Airways and £99M to Marriott International for their widely publicised data breaches. This blog highlights the opportunities for cyber insurers to step in as trusted client advisors to address complex data issues.
One year on from the GDPR deadline and aligned to recent advice from the ICO, organisations are moving beyond minimum baseline compliance to a more integrated approach. This booklet sheds light on how EXL has worked with and assisted insurers and brokers on their compliance transformation journeys.
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
This two page insight briefing examines whether the General Data Protection Regulation has delivered on its aims of enhanced protection and greater harmonisation of data protection rules. It also asks if the GDPR is compatible with insurers’ need to innovate for the benefit of consumers.
It has been 15 years since the Environmental Liability Directive came into force, yet many companies remain unware of the potential liabilities they face. This article highlights the limitations of general liability policies and the advantages of taking out specialist environmental liability cover.
Relevant to businesses processing payments in the European Economic Area, PSD2 presents the challenge of balancing the Strong Customer Authentication requirements with a seamless buyer’s journey. This whitepaper focuses on how businesses can strike a balance between security and customer experience.