In this video, Rob McArthur, ARAG’s Claims Services Manager, discusses what happens if a policyholder needs legal representation following a claim. He also talks us through the importance of independent legal representation from solicitors to ensure the best possible outcome for our customers.
This report provides advice to insurers on how to ensure the effective management of legal spend to deliver a healthy loss ratio and general client satisfaction. The report highlights how insurers can achieve better value for money by leveraging high quality data.
When the Ministry of Justice (MOJ) reforms went live in April 2010, Hill Dickinson Motor Claims Solutions created a bespoke tracker to chart the progress of claims through the portal. This paper considers what we have learnt and what will happen next in light of the impending civil justice reforms.
This Airmic paper provides commentary and guidance on avoiding the service of a Reservation of Rights letter, the implications of receiving a Reservation of Rights letter and the actions that should be taken.
Box Legal provides after the event insurance for personal injury claims. This case study looks at the firm's implementation of the Proclaim software package and its effect upon: service delivery; costs; policy processing; database management and business development.
Winn Solicitors is a progressive law firm. At its formation, Winn Solicitors researched the legal IT market for a flexible software platform that would allow it to tailor its services for separate clients. This case study assesses the implementation of new software and the commercial results.
Ten years ago, MSL Legal Expenses made the decision to investigate case management software technologies. The main motivator was finding a way to accommodate the needs of its businesses, retain data and avoid duplication. This case study looks at the firm's implementation of software solutions.
Preparing for an alternative future: How Proclaim Case Management software is helping Nesbit Law Group
The full extent to which alternative business structures will impact upon the legal services market is as yet unknown. At a time of great uncertainty, one firm is planning confidently for the future. This case study assesses Nesbit's implementation of new case management software and its effects.
Are we doing enough to deter fraudsters from making claims?
Berrymans Lace Mawer LLP fraud partner, Julian Smart, looks at the civil recovery options available in the fight against fraud.