Operational Risk

9 whitepapers and resources

Operational risks and Covid-19

As businesses move to reopen, resuming direct contact with customers and between employees, risks are exacerbated for both employees and customers. This article focuses on how businesses can evaluate and manage operational risks associated with Covid-19, including the risks to workers and customers.

Post Covid operating models for insurance

The Covid-19 experience and the challenges around operational resilience will change the way insurance companies look at operating models. This content highlights why previous operating model theories should be discarded and the factors insurers need to consider when creating new operating models.