Business Performance Management

481 whitepapers and resources

Business Performance Management

How to prepare your workforce for automation

An organisation’s success with automation fundamentally relies upon the ability to balance the needs of its human workforce with the operational benefits of a digital workforce. Designed for business leaders, this guide focuses on how to prepare your workforce for automation.

Unlocking the value of touchless claims

It’s no secret that the claims process is inherently fragmented and complex. Watch this webinar to find out how the industry defines “touchless claims” and how insurance companies can implement claims automation to improve both the claims process and customer outcomes.

World Insurance Report 2020

As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalisation to address it.