Business Performance Management
403 whitepapers and resources
Business Performance Management
Constructive conversations: Building customer-focused operations
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Commercial property insurance infographic: Opening up to data enrichment and contributory databases
Lexis Nexis Risk Solutions’ recent survey revealed that commercial property insurance specialists recognise the potential for data to improve business processes. This infographic illustrates attitudes and perceptions of contributory databases and data enrichment.
A new business model for a new era of insurance: Digital Insurance 2.0 in the platform and API economy
Foundational and fundamental elements of the insurance business are changing and will require major adjustments in order to survive and thrive. This whitepaper studies the factors driving the new era of insurance and the impact of a shift in fundamental insurance business models.
Machine learning in financial services: Changing the rules of the game
The technology buzzwords that we increasingly come across are artificial intelligence and machine learning and how they will change our lives and businesses. In this whitepaper, global fintech and insurtech influencer, Spiros Margaris focuses on how machine learning is reshaping the industry.
How value engagement can drive sustainable growth in the insurance sector
To understand the importance of value engagement and the current attitude of customers, Ovum, sponsored by SAP Hybris, has undertaken independent research interviewing more than 2,500 buyers of property and auto insurance in six countries. This report provides analysis of the research results.
B2B payments: Time for insurers to turn a cost centre into a revenue stream
Like many organisations, insurers are getting a raw deal when it comes to B2B payments. This whitepaper looks at why inefficient B2B payment processes are holding back insurers from achieving profitability and why it’s time for the industry to turn a cost centre into a revenue stream.
What is data actually good for? Five data-driven use cases from MarkLogic
In this fourth article, of our series of five we now turn our attention from the discussions of the challenges with digital transformation, the need for robust data management systems and the reason for greater awareness and control of data, to more practical use cases for data in insurance.
Three reasons why insurers choose Optal for B2B payments
In the quest to reduce costs and become more efficient through digital technologies, supplier payments is an area often overlooked within insurance. This guide highlights three reasons why global insurers are choosing Optal to optimise their payment processes and strip out hidden inefficiencies.
How the insurance industry can build a bridge for its legacy data silos
It is in the insurance industry’s best interest to capture all the data in every quote, transaction and claim that has to be processed. However, integrating data from separate silos can be problematic. This blog post highlights how the industry can build a bridge for its legacy data silos.