Business Performance Management
399 whitepapers and resources
Business Performance Management
Master insurance marketing under Consumer Duty
Consumer Duty has changed the insurance marketing landscape. The bar has been raised for how insurers engage with customers, measure success, and demonstrate value. This guide provides some top tips on how to maximise your marketing effectiveness while staying ahead of regulatory requirements.
Webinar: Mastering marketing under Consumer Duty
Consumer Duty has changed the game for financial services marketers – are you ready? In this webinar, FSI experts Alex Murphy, Alex Shrimpton, and James Hill break down exactly what you need to know to stay compliant, protect your brand, and keep marketing moving forward.
Who do you trust? (to take your insurance system forward)
When it’s time for insurers to implement a new core system – they’re not just deciding on a new platform; they’re choosing a long-term partner. With the rules around insurance systems being rewritten, this blog provides some top tips for insurers on how to select the right technology partner.
GenAI everywhere: Transforming the insurance value chain
GenAI’s potential can only be fully realised when it’s implemented holistically across all insurance operations. This blog sheds light on Sapiens’ “GenAI Everywhere” approach which forms the backbone of our co-innovation strategy, where we work closely with insurers to implement AI solutions.
Embracing stress - Keep calm and take a breath
Stress is an unavoidable part of life, but that doesn’t mean it has to take over! It's important to recognise the impact stress can have on our wellbeing and more importantly finding ways to manage it. In this content, ARAG’s partners at Vita Health Group highlight six simple ways to reduce stress.
Strategies for a resilient mind
In a world that often glorifies constant busyness and productivity, mental health can sometimes take a backseat. In this article, ARAG’s partners at Vita Health Group delve into the importance of prioritising mental health and offer practical strategies for nurturing a resilient mind.
Innovating insurance with persona-based insights and tools
Insurers face growing pressure to deliver smarter, personalised, data-driven experiences to relevant personas including brokers, customers and employers. This blog highlights how insurers can leverage persona-based insights and tools to elevate customer satisfaction and maintain a competitive edge.
The GenAI revolution: Transforming insurance for 2025 and beyond
In the high-stakes, high-volume world of insurance, every second counts, and speed of performance is the name of the game. This blog sheds light on why GenAI is the revolutionary catalyst that can supercharge everything from underwriting to claims processing.
Three things to look for in an automated underwriting system
Intelligent automation including AI can free up underwriters to focus on high-impact tasks. However, to provide meaningful improvements to the underwriting process, automation needs to be carried out effectively. This blog discusses three important requirements for a modern underwriting system.
CII Broking Community’s Patel on insurance’s war for talent
The UK insurance market is the fourth largest in the world and the largest in Europe. Employing more than 300,000 people, it is considered a global hub for expertise. This article explores why the industry needs to go above and beyond remuneration to attract talent.