Business Performance Management

412 whitepapers and resources

Business Performance Management

Embedding digital intelligence in operations

EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations.

The need for insurance-centric CRM

This article focuses on the launch of Guidewire’s first P&C insurance customer relationship management applications for Salesforce Financial Services Cloud. The article explores the use of CRM in the P&C market and the implications for customer experience.

Underwriting is changing, but it's here to stay

Underwriting technology isn’t replacing underwriters; it’s giving them breathing room to provide maximum value. This article looks at three ways technology can help underwriters by automating tasks and making it easy for them to access the people and data required to assess complex risks.