Business Performance Management
440 whitepapers and resources
Business Performance Management
Creating connected insurers
It is the age of the customer, and it is transforming every industry, including insurance. This e-book looks at how general insurance providers can create effortless digital experiences for all customers by focusing on six fundamental areas.
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
The future of insurance: Product innovation opportunities right under carriers' noses
The need to innovate, and to do so quickly, is now deemed critically important by 88% of insurance companies. This blog highlights the importance of having a properly balanced innovation portfolio and how insurers can deliver business value quickly by focusing on adjacent product innovation.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
Blog: Build innovative insurance products fast
One of the biggest opportunities is the introduction of innovative new insurance products through digital channels, but many insurers say they lack an achievable plan to carry out a successful digital transformation. This blog highlights how insurers can leverage adjacent product innovation.
Webinar: Delivering positive customer outcomes by unlocking the full potential of your underwriting data
What can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase? In this webinar, an expert panel discuss how better data management at the underwriting stage can improve claims handling and customer outcomes.
How your software vendor's cloud journey can drive increased value to your organisation
While it’s easy to look at the most current software version as the best version ever, what would happen if vendors instead looked at the long-term view of their platform? This article highlights how your software vendor’s cloud journey can drive increased value to your organisation.
2019 Financial Marketing Trends
This annual report includes exclusive insights about the state of financial marketing today and where it may be tomorrow. More importantly, this research provides the foundation for financial marketers to embrace change, take risks and disrupt themselves.