Business Performance Management

459 whitepapers and resources

Business Performance Management

Analyst note: Claims processing

To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.

Commercial property insurance: A digital divide?

A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.

Making the case for digital in claims

With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.

Choosing a delivery model: A SaaS handbook

Property and casualty carriers know that hosting legacy systems on-premises is no longer a viable path to success. This guide provides advice to carriers on how to choose a cloud based solution that fits their business model, whilst also addressing some common cloud security misconceptions.

Are customer communications getting SMARTer?

Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.