Business Performance Management
375 whitepapers and resources
Business Performance Management
Insurance data trends: How data and analytics continue to transform the insurance industry
Insurers that want to thrive in today’s global business landscape don’t have to go it alone. This content explores how insurance providers of any size can leverage cloud data platforms to build foundational data and analytics capabilities in order to confidently and profitably move forward.
How the end of upgrades will enable more humanised experiences
This blog provides examples of humanised experiences across the insurance lifecycle and how continuous updates in SaaS core systems will make it easier to enable insurers to define the humanised experiences of the future.
Seven signs your customer engagements are producing unhappy policyholders
Insurers are tasked with the challenge of engaging effectively with customers as they journey through the policy lifecycle. This content sheds light on seven performance indicators that can often signal if an insurer’s customer engagement and communication strategy is working.
Building humanised experiences together
This workbook is designed to give insurers the opportunity to develop a plan to create humanised experiences. By completing the workbook, you will gain insight into both where your customer experience is at its best, and where your customer experience is letting the customer down.
Insurance data extraction and ingestion report 2023
For most insurance organisations, there are manual elements to ingesting, processing and transferring data, which is time consuming and expensive. Featuring profiles of 30 leading insurtech providers, this report provides some top tips for insurers on how to improve data ingestion and extraction.
How to deliver a superior customer experience
Consumers have become more discerning about insurance buying and with household incomes now being squeezed hard, it is incumbent on insurance providers to really listen to their customers and provide relevant products. This blog outlines how insurers can deliver a superior customer experience.
Supercharging P&C insurance sales with the digital customer experience
Insurers are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. This whitepaper focuses on how P&C insurers can supercharge sales by improving the digital customer experience.
Staying agile and evergreen: The advantages of a SaaS core system for general insurance providers
To win in today’s increasingly competitive insurance industry, insurers need modern core systems and solutions that support their business strategies and empower them with the ability to pursue innovation. This flipbook explores the advantages of a SaaS core system for general insurance providers.
Evolving from systems of record to systems of insight and action
According to a recent study by McKinsey, “insurance market shapers,” those who boldly innovate, create significantly more economic value than their peers. Thig blog highlights how insurers can build-in agility in innovation through data and analytics.
How to choose your insurance administration system
Advanced insurance administration technology promises to help insurers, MGAs and brokers to simplify processes, reduce costs and transform the customer experience. This short guide sets out the 10 essential questions insurance businesses should ask when selecting a new software provider.