Business Performance Management
459 whitepapers and resources
Business Performance Management
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
How carriers need to respond to market forces
All roads point toward the need for a new way of building and distributing insurance products and services. This whitepaper looks at how carriers need to respond to market forces in order to prosper into the future.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Building for your future: Guidelines for defining, planning and making the insurance products of tomorrow
While insurance has been perceived as a slow-moving, monolithic industry, carriers are increasingly jumping over the hurdles of this changing world. Designed for incumbent insurers, this whitepaper provides guidelines for defining, planning, and making the insurance products of tomorrow.
Commercial property insurance: A digital divide?
A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.
Making the case for digital in claims
With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.
Choosing a delivery model: A SaaS handbook
Property and casualty carriers know that hosting legacy systems on-premises is no longer a viable path to success. This guide provides advice to carriers on how to choose a cloud based solution that fits their business model, whilst also addressing some common cloud security misconceptions.
Are customer communications getting SMARTer?
Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.
Attitudes to on-demand cloud services: Survey of leading European insurance businesses
Based on a survey of leading European insurance businesses, this report sheds light on current attitudes to technology and future trends, including specific views on cloud software-as-a-service (SaaS) platforms.