Business Performance Management
481 whitepapers and resources
Business Performance Management
How insurance companies can adapt to the new normal
Covid-19 has placed a plethora of challenges on insurers, not only in how they work, but also on how they interact with consumers. This content focuses on what the ‘new normal’ will look like for insurance companies and how they can adapt to succeed in a new environment.
Taking automation to the next level: How to scale RPA from the tactical to the strategic
Many companies have dipped their toes into automation, but moving from fragmented experimentation to transformational scaling has often been elusive. This report offers practical guidance to senior decision makers looking to both start and scale automation within their organisations.
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
How to prepare your workforce for automation
An organisation’s success with automation fundamentally relies upon the ability to balance the needs of its human workforce with the operational benefits of a digital workforce. Designed for business leaders, this guide focuses on how to prepare your workforce for automation.
Maintaining empathy in an era of claims automation
As the industry embraces touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. This webinar focuses on the challenges and opportunities of automating customer engagement within the claims space.
How insurers can leverage digital labour to enable resilience
Insurance leaders responding to the economic impact of Covid-19 face the tough task of balancing customer services with cost reduction targets. With digital technologies set to play a crucial role going forward, this content focuses on how insurers can leverage digital labour to enable resilience.
Transform underwriting and claims with intelligent automation
In this webinar, a panel of insurance industry speakers discuss how intelligent automation is helping to transform inefficient operations across underwriting, claims and fraud. Watch this webinar to learn how Covid-19 is pushing automation up the operations agenda and the implications for insurers.
Unlocking the value of touchless claims
It’s no secret that the claims process is inherently fragmented and complex. Watch this webinar to find out how the industry defines “touchless claims” and how insurance companies can implement claims automation to improve both the claims process and customer outcomes.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
World Insurance Report 2020
As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalisation to address it.