Business Performance Management
394 whitepapers and resources
Business Performance Management
How value engagement can drive sustainable growth in the insurance sector
To understand the importance of value engagement and the current attitude of customers, Ovum, sponsored by SAP Hybris, has undertaken independent research interviewing more than 2,500 buyers of property and auto insurance in six countries. This report provides analysis of the research results.
The role of e-trading in the insurance industry
More and more, e-trading is the preferred way insurance is transacted for brokers. It’s revolutionary, yet an everyday essential tool, and often taken for granted. This white paper explores the rise of e-trading, its impact on the industry and offers expert insight on what the future holds.
What will the personal lines insurer of the future look like?
Post, in association with Fujitsu, invited 11 industry experts to discuss what the personal lines insurer of the future might look like, and how the relationship between consumer and insurer may change. Download this article for a summary of the roundtable discussion.
Commercial property insurance infographic: Opening up to data enrichment and contributory databases
Lexis Nexis Risk Solutions’ recent survey revealed that commercial property insurance specialists recognise the potential for data to improve business processes. This infographic illustrates attitudes and perceptions of contributory databases and data enrichment.
B2B payments: Time for insurers to turn a cost centre into a revenue stream
Like many organisations, insurers are getting a raw deal when it comes to B2B payments. This whitepaper looks at why inefficient B2B payment processes are holding back insurers from achieving profitability and why it’s time for the industry to turn a cost centre into a revenue stream.
Optimising payments: How digital payments technology can transform the inefficiencies and cost of B2B payments
In cooperation with Mastercard, Optal asked 100 senior finance executives within FTSE 350 companies and large public sector organisations what they thought of the state of B2B payments. This report sheds light on the key findings from the research.
Moving beyond the RPA pilot stage: How P&C insurers can operationalise automation
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Reconciliation: The multi-million pound impact on the insurance industry
Reconciliation is a vital component of any organisation’s accounting practices and insurance companies are no different. New research reveals the reconciliation challenge facing the insurance industry and the ways insurance firms are increasingly looking to improve and automate reconciliation.
Video: Zurich transforms its global finance and accounting operations
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.