Business Performance Management
427 whitepapers and resources
Business Performance Management
Blog: Digital is transforming the insurance industry
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.
ECM content platforms, Q3 2019: The 14 providers that matter most and how they stack up
Based on analysis of enterprise content management (ECM) content platform providers, this report identifies the 14 most significant ones and shows how each provider measures up. The report is designed to help enterprise architect professionals select the right ECM provider for their needs.
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
Automation: The key to unlocking value from B2B payments
This guide highlights how insurers can leverage automation tools to minimise their operational costs, improve the customer experience and maximise profits.
Spotlight: The future of pricing - The evolution of pricing
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges. This spotlight looks at the factors insurers need to address in order to achieve pricing improvements.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
The need for payment alternatives is now
Against a backdrop of uncertainty, this eGuide focuses on why businesses need to find alternative payment methods today. Topics covered include the essential requirements of payment alternatives, how CFOs can tackle supplier payment challenges and create smart working capital.
Physical records retention and destruction: Leveraging GDPR compliance as a catalyst for digital transformation
Appropriate retention and destruction of data is a key component of an effective GDPR and data privacy compliance framework. This infographic illustrates how EXL’s end to end solution can help organisations overcome the problems associated with physical records retention and destruction.
With a little help from your friends: The big business benefits of Employee Resource Groups
Studies show that a diverse and welcoming work environment results in happier employees, better teamwork and greater innovation because of the wide range of experiences employees bring to the table. This article looks at the emergence of Employee Resource Groups and highlights the business benefits.
Optal VANs success stories: How VANs work for customer, business and supplier
This content features four stories that demonstrate how Virtual Account Numbers (VANs) eliminate some of the biggest frustrations in B2B payments for four different user groups: insurance customers; Data Protection Officers; suppliers; online marketplaces.