Business Performance Management
420 whitepapers and resources
Business Performance Management
With a little help from your friends: The big business benefits of Employee Resource Groups
Studies show that a diverse and welcoming work environment results in happier employees, better teamwork and greater innovation because of the wide range of experiences employees bring to the table. This article looks at the emergence of Employee Resource Groups and highlights the business benefits.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
Optal VANs success stories: How VANs work for customer, business and supplier
This content features four stories that demonstrate how Virtual Account Numbers (VANs) eliminate some of the biggest frustrations in B2B payments for four different user groups: insurance customers; Data Protection Officers; suppliers; online marketplaces.
Infographic: Practical AI
This Practical AI infographic focuses on how AI is being leveraged today and how it is attracting great interest, but very few companies are achieving breakthrough outcomes today.
Infographic: Human x Machine - Talent and the augmented workforce
This Human x Machine infographic focuses on AI’s ability to transform how work is done, how it is dependent upon how well a company can orchestrate its people and technology, and some key orchestration and operational challenges.
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Claims as a Service: Your best defence against escalating claims costs
Learn about new claims-oriented services including the technology involved, the data and analysis available and the combined ratio improvements, cost savings and policyholder benefits possible.
Digitalising claims handling to drive customer-centricity
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
Infographic: Claims telematics is your only true defence against increasing claims costs
Based on using a CaaS (Claims as a Service) product offering, this infographic highlights: three ways telematics reduces claims costs; how new technology can directly benefit loss ratio improvements; eight ways insurers benefit by improving claims processes.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.