Business Performance Management
389 whitepapers and resources
Business Performance Management
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Moving beyond the RPA pilot stage: How P&C insurers can operationalise automation
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Optimising payments: How digital payments technology can transform the inefficiencies and cost of B2B payments
In cooperation with Mastercard, Optal asked 100 senior finance executives within FTSE 350 companies and large public sector organisations what they thought of the state of B2B payments. This report sheds light on the key findings from the research.
Why insurance companies should re-evaluate operations in a digital world
Today’s insurance customers demand more but the good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world class seamless experience. This whitepaper focuses on the benefits insurers can achieve by enhancing their digital capabilities.
Video: Zurich transforms its global finance and accounting operations
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.
Digital intelligence: Achieving the promise of digital insurance
EXL’s research suggests that many organisations are struggling to generate the business value they expect as a result of digital transformation. This whitepaper focuses on how the insurance industry can leverage Digital Intelligence by bridging the gap between expectations and outcomes.
Succeeding with digital transformation: Roles and challenges of key insurance enterprise stakeholders
The chief digital (or data) officer, chief underwriting officer and chief information officer have critical roles to play in the DX process for insurers. In this whitepaper, we clarify the roles and challenges of these key stakeholders in achieving three essential pillars of digital transformation.
Promise and potential: How data and analytics are shaping the UK home insurance market
LexisNexis Risk Solutions recently completed a comprehensive study on how digitisation is affecting UK home insurers. This report examines current views on the role and potential of data and analytics within the home insurance industry.
Roundtable: Digital innovation in commercial lines
Are commercial lines less propitious to innovation than personal lines? Or is the sector just less vocal about it? Post gathered a roundtable of industry experts to discuss data applications, data exploitation, data possession and… human interaction.
Moving from a digital insurance business to a cognitive insurance business
This whitepaper sheds light on the characteristics of a cognitive insurance business and provides specific examples of how established insurers and insurtech start-ups are leveraging cognitive/AI technology to transform their organisations.