This content focuses on why many insurance companies are turning to intelligent automation to support existing underwriting functions and leverage the value of data. Download this article to discover how digital workers can complement human underwriters and enhance the customer experience.
It’s estimated that a large global insurer can spend around 4-6 million hours annually on manual document handling. With the demand for AI-driven data ingestion solutions exploding, this content focuses on how insurers can unlock the true potential of AI-based technologies.
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
In this article, Ross Fobian, CEO of ResponseTap, looks at why the insurance industry has struggled with improving the customer experience, why insurance needs to shift from being a commodity to a valued experience and the importance of developing customer-centric processes.
From chatbots and IoT, to drones and AI, technology is having a profound impact on how insurers engage with customers and conduct their operations. In this video, an expert panel discuss how insurers can leverage new technology and a digital workforce to drive a more efficient, innovative business.
The Covid-19 pandemic has altered how people both view and interact with insurance providers. Watch this video to find out how insurance companies can break down traditional silos in order to provide a slicker service and improve the customer journey.
Helping 'Generation Y' employees adjust to a new work/life balance and managing a new insurance workforce
In this video, an expert panel discuss how insurers can meet the needs of ‘Generation Y’ employees and reap the benefits of an engaged, healthy and motivated workforce.
This whitepaper looks in detail at the challenges inherent in reconciling insurer statements, the benefits of automation and how AutoRek can help at each stage in the process, from data sourcing and matching right through to reporting.
This whitepaper explores how insurers can harness advanced analytics not only to respond effectively to the Covid-19 crisis and support their most vulnerable customers, but also to rebuild trust in the industry and nurture the green shoots of recovery and growth.
For insurers looking to grow, the challenge now is how to build and maintain a new breed of pricing models at scale, leveraging machine learning and advanced analytics. This whitepaper explains how insurers can adopt an agile pricing strategy that recognises changing behaviour and risk profiles.