Business Performance Management
383 whitepapers and resources
Business Performance Management
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Spotlight technology: Data transformation - The fuel that drives digital transformation success
Featuring input from Allianz, Beazley, esure, Tesco Underwriting and Zurich, this spotlight focuses on why data holds the key to any project delivering true value to insurance customers across the policy lifecycle.
Discover the value of process mining and process intelligence for insurance
Understanding your processes is the first step toward transformation and reaping the benefits of intelligent automation. This content highlights how insurers can leverage process intelligence and intelligent automation to transform claims and underwriting, whilst streamlining the customer journey.
Enhancing the insurance customer journey
In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.
Insurance facing the challenges in building a diverse and inclusive workforce
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.
Process mining in insurance
Many insurers are still at the beginning of their automation journey, and the concept of wide scale, digital transformation can be daunting. One place that insurers are choosing to begin is with process mining. This blog focuses on how insurers can accelerate automation with process intelligence.
Optimising claims indemnity spend leveraging data & analytics
With the right data & analytics strategy in place, insurers can leverage advanced analytics capabilities to ensure significant indemnity savings. This content identifies opportunities for claims indemnity spend reduction and highlights how insurers can prioritise and implement these initiatives.
Beyond convenience: Claims reimagined
A claim is the most important touchpoint with a customer, the moment of truth. Designed for insurers, this content focuses on how you can utilise technology to turn your claims process into a transparent, convenient and seamless experience for all stakeholders.
Three reasons to choose tech on-demand over on-premise
Bringing insurance specialists together from different functions such as IT and underwriting is essential to maximising performance, and making sure good ideas and data are harnessed. This blog highlights a trio of key aspects of on-demand SaaS technology that offer advantages for insurers.
Supercharge your contact centre with the power of people plus intelligent automation
Customer experience (CX) is now the battleground for differentiation and customer expectations are rising. This white paper explores how intelligent automation supports contact centers to deliver better customer outcomes and what happens when people collaborate seamlessly with digital workers.