Accelerating digital agility in insurance: Unlocking exceptional customer experiences with automation
Today’s insurance consumer wants smooth and convenient service, and only insurers who can deliver it will succeed in the 21st century. Designed for insurance leaders, this e-book explains how insurers can unlock the door to smarter automation and unleash higher return on experience.
The legislative and regulatory environment, already a major concern for insurance brokers, has radically changed in 2020. In this video, Branko Bjelobaba, principal and owner, Branko Ltd and David Sparkes, head of compliance and training, BIBA, provide a compliance and regulatory update.
Financial inclusion, including affordability, is a core priority of regulators and businesses. This on-demand webinar looks at how insurance companies can work towards meeting the FCA guidance around affordability checks.
In a world changed by the Covid-19 pandemic, treating customers fairly has taken on new meaning. This blog highlights how insurance providers can meet the changing needs and expectations of customers by having a clear view of the individual’s risk at each stage of the customer journey.
In 2020 there is a significant opportunity for the insurance industry to unlock the potential of the data available and change the somewhat frustrated historical relationships firms have previously had with their data. This content highlights how insurers can achieve effective data management.
Data is no doubt a topic that underpins the move to a new digital future. Watch this video for advice on how to manage data internally and how data can be used to assess the impact of your workforce.
Driven by regulation and evolving customer needs, insurers are under increasing pressure to improve data management. Produced by Experian, this blog focuses on how enriching data can help insurers to identify dual pricing, prevent fraud and reduce customer dissatisfaction.
Getting staff to come back into work prompts a host of legal questions. This content features a link to a guidance document which reviews the government’s guidance on reopening workplaces in relation to the complex health and safety obligations employers are faced with.
This case study outlines the requirements of IFRS 17, how the AutoRek solution can help overcome these challenges and the benefits that our client, a major international underwriter, receives after implementing our solution.
In this video, Paul Loughlin, senior associate solicitor at Stephensons Solicitors LLP, talks about some of the sector specific regulatory developments and the challenges that have emerged for hauliers, as a result of Covid-19.