Intermediary and Broker support
737 whitepapers and resources
Intermediary and Broker support
Video: Embracing in-house capabilities
Watch this video to find out more about Aviva’s in-house capabilities when it comes to claims. From desk surveyors and engineers to key centres of excellence, the Aviva claims teams look to understand each and every customer so their claims service can suit their individual needs.
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Video: Claims in the mid-market space
Mid-market sized clients often don’t have the same resource and infrastructures as the larger corporates do to be able to manage claims. Aviva’s Mid-Market claims relationship management team are there to fill that gap. Watch this video to find out more.
Infographic: Too many technology risks do not have the right level of cover
Based on research conducted by Markel, 69% of the risks from non-technology specialist carriers do not have the appropriate level of cover or extensions. This infographic highlights how brokers can ensure that their technology clients have appropriate cover in place.
Video: Tailoring a claims proposition for your mid-market clients
Aviva’s dedicated mid-market claims relationship managers work with you to understand your client’s needs to tailor a claims proposition around them, focusing on reducing claims frequency, preventing future losses and mitigating against the unavoidable. Find out more from the team in this video.
Video: What makes high net worth claims so different?
In this video, ARAG's Head of Sales, Andy Talbot, talks about why high net worth claims are different and the ways that legal expenses insurance dovetails with household insurance policies designed for high net worth individuals.
The next generations and insurance: Understanding buying behaviours and preferences of younger adults
The face of the insurance customer is changing. Applied partnered with ORC International to conduct a survey on what Millennials and Gen Z adults are looking for in their insurance providers. Read this report for insight into the insurance buying behaviours and preferences of these two generations.
The complex world of scheme compliance
Schemes have the potential to be a fantastic opportunity for brokers, however this outsourced world of insurers and brokers working together has strict regulation and compliance requirements. This article focuses on how brokers and insurers can navigate the complex world of scheme compliance.
Car insurance today
With advancements in the InsureTech space, there are many new opportunities opening up to motor insurance providers which can more accurately calculate risk and streamline claims processes leading to lower premiums. This article sheds light on the latest trends which are re-shaping motor insurance.
Video: Is your scheme giving you the control you want?
If you're the expert in your field, a Delegated Authority scheme with a trusted insurer might be an opportunity to diversify your brokerage. In this video, Aviva’s Scheme partner Wrightsure discuss how they’ve worked with the insurer to develop their niche Art and Theatre scheme.