Training
10 whitepapers and resources
Training
Spotlight: Insurance apprenticeships
The skills that insurance firms need to succeed are changing quickly and the pandemic has highlighted a requirement for more digital and technical skills. This spotlight focuses on why using the apprenticeship levy to upskill people should be an essential part of any insurance firm’s strategy.
Let's Talk: The importance of flexible security in difficult times
In this article, Annabel Jamieson, manager - cyber defence at Accenture, and James Tuplin, head of cyber and TMT at AXA XL, discuss the results of the latest Accenture/AXA XL cyber threat intelligence analysis and how all businesses can apply adaptive security to be more cyber resilient.
Virtual teams delivering real-world results: Introducing the vRRI
Covid-19 has changed the way we work – definitely in the near-term and possibly forever. This whitepaper looks at how organisations can apply Rapid Results Initiatives to the world of virtual teams and deliver real-world results.
Virtual teams delivering real-world results
Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.
Training made easy
To ensure your customers have 24/7 assistance when facing issues related to cold weather, home emergency insurance is the obvious, cost effective choice. ARAG’s new EduMe training module can talk you through all the benefits of our cover in helping customers resolve stressful domestic emergencies.
Become an LEI expert with EduMe online training
ARAG is now able to help its customers improve their legal expenses insurance knowledge and expertise via our new online training platform. Download this content to find out more about the modules covered and for a link to register your interest.
From insurance agent to trusted advisor: How to cultivate customer loyalty
This e-book explores how insurance companies can empower their agents to move beyond day-to-day tasks, develop lifelong customer relationships, and ultimately become trusted advisors.
Infographic: Research state of the broker nation - Professionalism and staff
Accompanying part three of Post's state of the broker nation research sponsored by LV=, this infographic sheds light on brokers' views on professionalism, entry routes into the industry, attracting new talent and diversity.
Webinar: Insurance qualifications in Hong Kong
Produced by POST Webinars in association with the CII, this webinar discusses the strengths and weaknesses of the existing insurance qualifications and industry bodies that are available in Hong Kong and how they compare to other countries.
Apprenticeships: The Chartered Insurance Institute's guide to getting started
Apprenticeships in insurance and financial services are work-based training programmes that are an excellent and cost-effective way of developing new and existing staff. This CII "Guide to getting started" provides employers with everything they need to know about apprenticeships.