In this video, corporate account manager Jason Howse talks about ARAG's EduMe platform for business partners, which provides a comprehensive suite of training packages to help staff sell legal expenses insurance and assistance products with confidence.
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket, tensions are running high and customer service departments are facing more hostility. This article investigates what insurers are doing to protect their customer-facing staff.
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Brokerages of all sizes can reap the benefits of staff training. Based on the results of a recent Broker Training Survey, this report sheds light on how staff training, alongside improved employee benefits and wellbeing, can lead to a happier workforce, greater staff retention and business growth.
In this webinar, an expert panel discuss the specific skills insurance brokers require to reach their full potential, why learning and development is an essential part of the business growth puzzle and how to attract the next generation of talent into the broker market.
The skills that insurance firms need to succeed are changing quickly and the pandemic has highlighted a requirement for more digital and technical skills. This spotlight focuses on why using the apprenticeship levy to upskill people should be an essential part of any insurance firm’s strategy.
In this article, Annabel Jamieson, manager - cyber defence at Accenture, and James Tuplin, head of cyber and TMT at AXA XL, discuss the results of the latest Accenture/AXA XL cyber threat intelligence analysis and how all businesses can apply adaptive security to be more cyber resilient.
Covid-19 has changed the way we work – definitely in the near-term and possibly forever. This whitepaper looks at how organisations can apply Rapid Results Initiatives to the world of virtual teams and deliver real-world results.
Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.