Training
18 whitepapers and resources
Training
Blog: Going back to school to solve the broking skills crisis
Recruitment is a problem across the insurance industry. A collective effort is needed to find a resolution, but it won’t be a quick fix. This article explains how brokers can play an important role in plugging the skills gap in insurance with early educational efforts.
View from the top: Why the London Market must address its talent shortage
With many experienced practitioners heading for retirement, the London Market urgently needs to find ways to attract and retain young talent with a broad base of skills. This article discusses the London Market’s talent issue and the steps it must take to address the gap.
Partner benefits - ARAG's EduMe training platform
In this video, corporate account manager Jason Howse talks about ARAG's EduMe platform for business partners, which provides a comprehensive suite of training packages to help staff sell legal expenses insurance and assistance products with confidence.
Customer abuse: In the line of fire
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket, tensions are running high and customer service departments are facing more hostility. This article investigates what insurers are doing to protect their customer-facing staff.
Insurance facing the challenges in building a diverse and inclusive workforce
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Broker training survey report
Brokerages of all sizes can reap the benefits of staff training. Based on the results of a recent Broker Training Survey, this report sheds light on how staff training, alongside improved employee benefits and wellbeing, can lead to a happier workforce, greater staff retention and business growth.
Driving business growth for insurance brokers
In this webinar, an expert panel discuss the specific skills insurance brokers require to reach their full potential, why learning and development is an essential part of the business growth puzzle and how to attract the next generation of talent into the broker market.
Spotlight: Insurance apprenticeships
The skills that insurance firms need to succeed are changing quickly and the pandemic has highlighted a requirement for more digital and technical skills. This spotlight focuses on why using the apprenticeship levy to upskill people should be an essential part of any insurance firm’s strategy.
Let's Talk: The importance of flexible security in difficult times
In this article, Annabel Jamieson, manager - cyber defence at Accenture, and James Tuplin, head of cyber and TMT at AXA XL, discuss the results of the latest Accenture/AXA XL cyber threat intelligence analysis and how all businesses can apply adaptive security to be more cyber resilient.