The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
Based on research conducted by Markel, 69% of the risks from non-technology specialist carriers do not have the appropriate level of cover or extensions. This infographic highlights how brokers can ensure that their technology clients have appropriate cover in place.
In this video, Jonathan Guard, Commercial Insurance Director at LexisNexis Risk Solutions sheds light on how an increase in online quotations and automated underwriting is impacting commercial lines, before highlighting the new solutions available within the business and commercial property space.
The FCA’s interim report sets out concerns about how pricing in the home and motor insurance markets leads to consumers who do not switch or negotiate with their provider paying high prices for their insurance. This report also sets out some potential remedies to tackle concerns about pricing.
Based on insights from Post’s SME Insurance Risk Survey, this article sheds light on why the take-up of cyber insurance among SMEs is so low, the perils of underinsurance and the biggest concerns among SMEs that might encourage them to increase their cyber cover through brokers or insurers.
Based on the findings of a recent SME Insurance Risk Survey, this report focuses on how insurers and brokers can attract and retain small to medium-sized enterprise clients, the importance of new technologies, the opportunities within the market and the emergence of new risks such as cyber.
As insurers innovate, those at the core of insurers’ pricing and underwriting strategies face a growing need to adapt. Post held a roundtable, in association with SAS, to examine what is driving innovation in pricing and what challenges those changes present.
Price comparison has changed the market dynamic, resulting in reduced coverage to achieve a cheaper offer at the expense of service levels and customer outcomes. This article looks at the changing dynamics of pricing, how incumbent insurers can survive in the future and regain trust from consumers.
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges. This spotlight looks at the factors insurers need to address in order to achieve pricing improvements.