Strategy
695 whitepapers and resources
Strategy
Applied Systems' Digital Broker Survey: Time for brokers to leverage the power of data analytics
How can brokers make use of the vast quantities of data available to them to drive growth and improve their offerings and service for clients? Rachel Gordon investigates.
What will the personal lines insurer of the future look like?
Post, in association with Fujitsu, invited 11 industry experts to discuss what the personal lines insurer of the future might look like, and how the relationship between consumer and insurer may change. Download this article for a summary of the roundtable discussion.
In-depth: Personal lines
This in-depth feature discusses the future of personal lines insurance and the implications for brokers. Topics covered: the omni-channel future of personal lines insurance; broker opportunities within niche business; technology and the future of personal lines claims; on demand insurance.
Business planning that looks beyond the bottom line
Business planning has lots of moving parts, volumes of data to analyse, and an operating environment with market conditions that constantly change. So, what’s the best approach? In this article, Gary Kaplan, President, North America Construction at XL Catlin shares his top tips.
Applied Systems' Digital Broker Survey: Going digital
Following its recent survey of brokers, and ahead of the Applied Systems Digital Broker Forum event, Insurance Age's director of content Jonathan Swift spoke to four of the panellists for their thoughts on a number of the key findings.
Digital Broker Annual Report 2018
Based on input from 1,300 independent brokers, this report sheds light on the findings from Applied Systems’ annual broker survey which examined five core competencies of digital brokerages. The report looks at digital technology adoption within the market and why becoming a digital broker matters.
Personal data GDPR dashboard - Quick start guide
The EU General Data Protection Regulation went into effect in May 2018. Any organisation in possession of EU citizens’ personal data is subject to compliance. MarkLogic Consulting has developed a service specifically designed to ensure your GDPR compliance. Download this guide to find out more.
Moving beyond the RPA pilot stage: How P&C insurers can operationalise automation
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.