Strategy
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Strategy
Underinsurance: Living in uncertain times
Insurance Age’s in-depth explores: the rising risk of underinsurance during a period of economic difficulty; how brokers can help their clients to ensure they are covered to the right level; how new technology is helping to prevent underinsurance and boost trading.
Seven insurance technology trends that will transform the P&C industry in 2023
The development and implementation of new insurance solutions in the P&C insurance industry are already well underway in 2023. This blog sheds light on what’s new in P&C insurance technology and seven new insurance technology trends to expect this year.
Embedded insurance podcast
Embedded insurance is projected to account for over $700B in GWP by 2030. This podcast from Duck Creek Technologies focuses on how embedded insurance presents insurers with growth opportunities and the ability to provide customers with personalised coverage at the point of sale.
Customer abuse: In the line of fire
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket, tensions are running high and customer service departments are facing more hostility. This article investigates what insurers are doing to protect their customer-facing staff.
Insurance dives deeper into returners talent pool
With an increasing number of insurance providers offering returners programmes, this article explores the benefits for all concerned as experts encourage even more firms to access this relatively untapped source of talent.
Breaking the barriers to insurance innovation
Insurance continues to push for modernisation and innovation but meeting the customer’s continually rising expectations for a seamless digital experience is no easy task. From blockchain to open business conversations between teams, this blog highlights how insurers can drive innovation.
Embedded insurance: Are insurers ready for a new business model?
Embedded insurance offers the potential of a rich seam of new business and lower-cost distribution. But, as a recent roundtable revealed, insurers are still figuring out how to get comfortable with their new partners. This article provides a summary of the discussion and the key points raised.
The importance of a good net promoter score for insurance brokers
How can insurance brokers measure customer retention? One tried-and-tested metric is the Net Promoter Score (NPS). This content highlights how a NPS allows brokers to get an immediate sense of where specific customers align in terms of brand loyalty and the opportunities to ramp up retention.
Evolving from systems of record to systems of insight and action
According to a recent study by McKinsey, “insurance market shapers,” those who boldly innovate, create significantly more economic value than their peers. Thig blog highlights how insurers can build-in agility in innovation through data and analytics.
Four questions with Marc Jones, CTO, Shift Technology
In this Q&A, Marc Jones, chief technology officer at Shift Technology, discusses the biggest challenges and opportunities facing insurers, and how machine learning and artificial intelligence is enabling insurers to derive insights from data in order to drive new and innovative insights.