Strategy
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Strategy
Customer experience case study: Wentworth Alexander
To provide its customers with the digital experience they expect, Wentworth Alexander decided to ditch the paper and modernise processes. This video case study highlights how the brokerage leveraged Applied Epic and its suite of integrated cloud-based products to meet its clients’ digital needs.
The competitive difference in digital adoption
In this article, Vincent Belloc, vice president, PayPal UK highlights why payments are a critical step in the insurance customer journey and, when done well, can create new opportunities for customer acquisition, increase customer loyalty and drive revenue.
Unlock the potential of embedded insurance
The convenience of embedded insurance is making it one of the most desirable forms of insurance distribution for all parties involved. This content sheds light on the advantages and disadvantages of embedded insurance, and how insurers can unlock the full potential of embedded insurance.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility. This report focuses on the drivers, opportunities and risks shaping the P&C insurance industry.
Tryg's transformation journey building the largest P&C insurance company in Scandinavia
The Danish insurer Tryg became the largest P&C insurance company in Scandinavia on June 1, 2021, after closing the acquisition of the British insurer RSA Insurance Group plc. In this video, Lars Bonde, group COO explains how Tryg has reached this growth milestone and what lies ahead in its journey.
Top 10 criteria for selecting a modern core system vendor
Insurance companies are looking to respond rapidly to changes in business strategy by developing and deploying products at scale, across all lines of business. Designed for insurance technology leaders, this blog sheds light on the top 10 criteria for selecting a modern core system vendor.
How UK insurers are making customers, not sales
Insurance businesses are actively exploring how to use cutting edge technology to make the entire experience of buying relevant insurance products a much easier one. But with so much innovation and choice, how do insurers make sure they are getting it right? Read this blog to find out more.
Webinar: The CX lessons every insurer should know
In this webinar, an expert panel discuss how insurance customer preferences are changing and provide some tips on how insurance innovators can position their firms at the cutting edge of digital customer experience.
Adopt and adapt: The keys to tech-powered success for insurers
Driven by competition from insurtechs and global tech giants such as Amazon; insurers, brokers and MGAs have found themselves at the heart of a technology whirlwind. As we head into 2023, this blog highlights the latest innovations and the keys to tech-powered success for insurers.
SME perspectives: Navigating change management within the SIU
Introducing AI to an insurer’s SIU may seem like an easy sell – investigators need to do less work to find more fraud – but this underestimates the potential drawbacks. This blog highlights why up to 85% of AI implementations fail and why change management holds the key to a successful deployment.