Customers’ expectations are changing and they are demanding to be more informed. In this article, Mike Crane, managing director at LV= Broker explains why insurers risk alienating customers if they don’t explain how and why they price risks.
The term ‘single customer view’ has been a buzzword for a number of years now, but how close it is to being a reality in insurance? This content provides a summary of Post’s roundtable discussion produced in association with MarkLogic, where an expert panel shared their views.
A survey of 1,500 motor insurance buyers reveals how customers perceive insurance premiums and what could improve the disconnect between price and perceptions. This infographic illustrates consumer attitudes and how motor insurance providers can develop stronger relationships with their customers.
The insurance industry is operating in an age of radical disruption, yet insurers and their technology partners have long struggled to balance systems integration with the flexibility needed to adapt to change. This whitepaper provides a three step guide to transformation.
Curing consumer scepticism with technology and education: Why motor insurance providers must make better use of data to demonstrate value and reward loyalty
This research report demonstrates that there are opportunities for motor insurance providers to safeguard and grow market share by using technology to improve pricing accuracy and competitiveness; and to appeal to consumers’ expectations that any loyalty they show to a provider should be recognised.
By 2021, it’s estimated that global commercial property and casualty insurance premiums will rise to almost $900 billion. This article looks at the opportunities available to insurtechs within the commercial lines space and why there has been a lack of investment from start-ups so far.
A new era of P&C claims management: Handling claims in an increasingly digital, analytic and flat world
The processing and payment of insurance claims is the moment of truth between property and casualty insurers and their customers. This whitepaper looks at the new technological tools and analytics capabilities available to P&C insurers which have the potential to transform their claims performance.
Insurers recognise the industry is changing and want to adapt to enable growth and remain competitive. This infographic highlights three common characteristics shared by many insurers and three parallel lanes they need to pursue in order to prosper both today and in the future.
Using examples of insurers who are transforming their businesses, this article looks at the processes linked to data integration and automation that can enable insurers to open up new business opportunities and improve interactions with their most profitable clients.
The time for denial of the digital age of insurance is over. The call to action is simple: it’s time for brokers to seize the opportunity of digital transformation. This eBook focuses on five reasons why your brokerage should be digital.