Strategy
1103 whitepapers and resources
Strategy
How to deliver intelligent connected insurance experiences: Six success stories
Strong processes are at the heart of innovative and competitive insurance companies. Comprising six success stories, this content sheds light on how leading insurers are using Appian to automate underwriting, streamline claims, modernise customer experiences, and transform workflows.
How insurers are tentatively embracing AI
You don’t have to scratch too far beneath the surface to uncover how AI is already transforming the way the industry functions today. This article explores how insurers are using generative AI, while recognising the risks and preparing for the incoming regulation for this type of technology.
View from the top: Aon’s Helen Payne on human sustainability
Organisations are increasingly thinking about people risk, recognising that employees are their most valuable intangible assets. In this article, Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee’s wellbeing.
Why culture is vital to attracting and motivating staff in the broker market
Culture is a significant factor in recruitment and attracting people to the insurance industry, during the most difficult period for hiring in the broker market’s history. This article highlights why culture holds the key to attracting and motivating staff in the broker market.
Five ways Appian drives insurance modernisation
Download this whitepaper to discover how leading insurance organisations are harnessing the power of process automation and low-code to rapidly modernise their insurance processes and free up staff to focus on more high-impact work.
Generative AI in insurance: From ‘wild west’, to responsible adoption
How should generative AI be understood, anticipated and managed in the insurance sector? This content sheds light on the vast potential for Gen AI in the insurance market, and how the industry can leverage the benefits within the tacit boundaries of ethics and responsibility.
Blog: Market challenges make it the ideal time for brokers to digitise
Insurance brokers are more important than ever in the current economic climate, as the cost-of-living crisis drives customers to seek out the best insurance deals. This article highlights why now is the ideal time for brokers to digitise in order to reduce the impact of market uncertainty.
In-depth: How can brokers maximise marketing impact without breaking the bank?
In a hard market, better marketing can help insurance brokers differentiate themselves, demonstrate value and drive growth. Featuring links to three articles, this in-depth focuses on how busy brokers can deliver great marketing without taking up too much time or money.
View from the top: QBE's Emma Higgins on listening to what employees want
In this article, Emma Higgins, chief people officer at QBE International, argues that updating employment offerings in line with ideas from employees is the answer to the great resignation.
Insurers embrace AI to help reduce costs, improve efficiency, and speed up claims
AI is transforming the insurance industry. In this final part of Insurance Post’s and PayPal’s three part series, this article explores how AI could play a role in improving security in the insurance sector and help alleviate the economic pressure underinsurance brings.