Digital transformation

327 whitepapers and resources

Global consumer insurance insights 2023

Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.

Humanising the claims experience

Helping claimants navigate the emotional and sometimes complicated process of filing a claim and restoring their lives is critical to meeting the promise of insurance and ensuring a positive customer experience. This blog provides advice to insurers on how to humanise the claims process.